Emotional labour of nursing revisited: Caring and Learning 2000.
Hochschild (1983) suggests that emotional labour involves the induction or suppression of feeling in order to sustain in others a sense of being cared for in a convivial safe place. James (1993) highlights the similarities and differences between emotion al and physical labour, with both requiring experience and skill which are subject to immediate conditions, external controls and gendered divisions of labour.
Smith
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South Bank University, Faculty of Health, Essex Campus, Harold Wood Education Centre, Gubbins Lane, Harold Wood, Romford, RM3 0BE, UK.
Gray
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