title: Patient satisfaction and high-reliability organizations: what's the connection?
abstract: Patients' perceptions of their care is extremely varied based on their expectations and of the actual variability of the care provided to them. The signature experience is the concept by which we can clearly develop the vision of the ideal experience for patients and staff. Patients can't heal effectively when their environment does not support an atmosphere where the signature experience is foremost in everyone's mind and activity.
authors.affiliation: Aurora Health System, Milwaukee, WI, USA. karlene.kerfoot@aurora.org
authors.forename: Karlene
authors.initials: K
authors.lastname: Kerfoot