title: Primary health care service delivery in South Africa.
abstract: OBJECTIVE
  The paper's aim is to determine the role of non-profit organizations (NPOs) in filling possible gaps in primary health care (PHC) service provision.
  
  
  METHODS
  District (n = 10) and sub-district needs (n = 14) analyses were conducted in five South African provinces. In each case, the district/sub-district manager was interviewed using a semi-structured interview guide.
  
  
  RESULTS
  The service gaps identified were understaffing/lack of capacity, difficulty in retaining and recruiting staff, service disparities, inaccessibility of services/low-service utilisation and limited funding. It was believed that NPOs could fill these gaps. About 83 per cent perceived the relationship between government and NPOs as good. Contract monitoring, quality of service, communication and quality control were said to be unsatisfactory. The majority of sub-districts (11) indicated that they provided supplies to NPOs; 50 per cent perceived the relationship between the sub-districts and NPOs as good or very good. NPOs have critical role to play in PHC service delivery.
  
  
  CONCLUSIONS
  The study provides critical information required to make informed effective strategic decisions that support district/sub-district performance and sustainability in a decentralized health system.
authors.affiliation: Social Aspects of HIV/AIDS and Health, Human Sciences Research Council, Port Elizabeth, South Africa. nphaswanamafuya@hsrc.ac.za
authors.forename: Nancy
authors.initials: N
authors.lastname: Phaswana-Mafuya
authors.forename: George
authors.initials: G
authors.lastname: Petros
authors.forename: Karl
authors.initials: K
authors.lastname: Peltzer
authors.forename: Shandir
authors.initials: S
authors.lastname: Ramlagan
authors.forename: Nkululeko
authors.initials: N
authors.lastname: Nkomo
authors.forename: Gorden
authors.initials: G
authors.lastname: Mohlala
authors.forename: Margaret
authors.initials: M
authors.lastname: Mbelle
authors.forename: John
authors.initials: J
authors.lastname: Seager
mesh_terms: D003625:Data Collection; D006297:Health Services Accessibility; D054625:Healthcare Disparities; D006801:Humans; D007407:Interviews as Topic; D009313:National Health Programs; D009939:Organizations, Nonprofit; D011320:Primary Health Care; D012424:Rural Population; D013019:South Africa; D014505:Urban Population