Single service point: it's all in the design.
"Design thinking" principles from a leading design firm, IDEO, were key elements in the planning process for a one-desk service model, the ASK Desk, at the John A. Prior Health Sciences Library. The library administration and staff employed the methodology to enhance customer experiences, meet technology challenges, and compete in a changing education environment. The most recent renovations demonstrate how the principles were applied. The concept of "continuous design thinking" is important in the library's daily operations to serve customers most effectively.
Bradigan
Pamela S
PS
John A. Prior Health Sciences Library, The Ohio State University, Columbus, OH 43210, USA. bradigan.1@osu.edu
Rodman
Ruey L
RL
D001108:Architecture; D003258:Consumer Behavior; D018961:Educational Technology; D017598:Efficiency, Organizational; D004779:Environment Design; D006801:Humans; D016247:Information Storage and Retrieval; D007256:Information Systems; D007374:Interior Design and Furnishings / Q000379:methods*; D007993:Libraries, Medical / Q000458:organization & administration*; D007999:Library Services / Q000600:supply & distribution*; D017146:Models, Organizational; D009820:Ohio; D019982:Organizational Case Studies; D010934:Planning Techniques