Examining the relationship between patient orientation and job satisfaction in health care: evidence from the nursing profession.
It is well-known that the United States faces a serious nursing shortage. A number of factors have contributed to the problem including an aging nursing workforce, fewer nursing job candidates, the aging of the baby boom population, and increased nurse dissatisfaction. The current work addresses one issue that is central to the problem: nursing satisfaction/dissatisfaction. Drawing from previous research in the services marketing literature, the work introduces the "patient orientation" construct and suggests that it is a critical motivational factor that is related to nursing satisfaction. Results from an empirical study reveal that the construct is positively related to overall nursing satisfaction while controlling for external factors including pay, benefits, supervisor, and reward satisfaction. Implications for healthcare managers and suggestions for future research are discussed.
Harris
Eric G
EG
Department of Mangement and Marketing, Pittsburg State University, Pittsburg, KS 66762, USA. eharris@pittstate.edu
Dearth
Richard
R
Paul
Shipra
S
D000328:Adult; D005260:Female; D006801:Humans; D007588:Job Satisfaction; D008297:Male; D009042:Motivation; D009729:Nursing / Q000458:organization & administration*; D015401:Nursing Administration Research; D018802:Patient-Centered Care / Q000458:organization & administration*; D010563:Personnel Turnover