Press Ganey: public reporting gives huge boost to patient satisfaction.
Hospitals focus on improving satisfaction in preparation for HCAHPS. One-on-one transparency with patients offers best opportunity to satisfy. Quality managers must foster satisfaction improvements the same way they foster clinical improvement.
D030881:Disclosure; D006761:Hospitals / Q000592:standards; D006801:Humans; D017060:Patient Satisfaction; D011787:Quality of Health Care