title: [Questionnaire of perceived quality (QQP): a study on the differences of gender].
abstract: In the present paper we analyze the psychometric properties of an Italian questionnaire measuring the perceived quality of health services (Questionnaire of Perceived Quality; Coluccia, Ferretti, Lorini, Calamai, 2002). Subjects answered 14 questions subdivided into four factors (i.e. Satisfaction regarding Medical Doctors, Nurses, Auxiliary Staff, and Hospital Structure). We administered the questionnaire to 1,600 patients in the "Le Scotte" Hospital of Siena. According to structural equation modeling, we studied the dimensionality of the questionnaire using confirmatory factor analysis and, successively, we studied differences in gender using Multi-sample analysis. Results show significant gender differences for two dimensions (i.e. Satisfaction regarding Nurses and Satisfaction regarding Hospital Structures). Females, compared to males, express more negative evaluations in these two factors.
authors.affiliation: Centro di Soddisfazione dell'Utenza, Policlinico Universitario Le Scotte, Siena, Italy.
authors.forename: A
authors.initials: A
authors.lastname: Coluccia
authors.forename: R
authors.initials: R
authors.lastname: Cioffi
authors.forename: F
authors.initials: F
authors.lastname: Ferretti
authors.forename: F
authors.initials: F
authors.lastname: Lorini
authors.forename: G
authors.initials: G
authors.lastname: Vidotto
mesh_terms: D003258:Consumer Behavior; D005260:Female; D006801:Humans; D008297:Male; D009726:Nurses; D010820:Physicians; D011594:Psychometrics; D012737:Sex Factors; D011795:Surveys and Questionnaires