title: Flexibility. Making systems serve people.
authors.affiliation: Platte Valley Ambulance Service, Brighton, CO, USA. boxcar_414@yahoo.com
authors.forename: Thom
authors.initials: T
authors.lastname: Dick
mesh_terms: D004631:Emergency Medical Service Communication Systems; D004632:Emergency Medical Services / Q000458:organization & administration*; D006761:Hospitals / Q000706:statistics & numerical data; D006801:Humans; D007400:Interprofessional Relations; D010358:Patient Participation; D013997:Time Factors