Knowledge management: implications for human service organizations.
Knowledge management has recently taken a more prominent role in the management of organizations as worker knowledge and intellectual capital are recognized as critical to organizational success. This analysis explores the literature of knowledge management including the individual level of tacit and explicit knowledge, the networks and social interactions utilized by workers to create and share new knowledge, and the multiple organizational and managerial factors associated with effective knowledge management systems. Based on the role of organizational culture, structure, leadership, and reward systems, six strategies are identified to assist human service organizations with implementing new knowledge management systems.
Austin
Michael J
MJ
School of Social Welfare, University of California at Berkeley, Berkeley, CA 94720, USA.
Claassen
Jennette
J
Vu
Catherine M
CM
Mizrahi
Paola
P
D003153:Community Health Services / Q000458:organization & administration*; D004059:Diffusion of Innovation; D007722:Health Knowledge, Attitudes, Practice; D006801:Humans; D033181:Information Dissemination / Q000379:methods*; D007400:Interprofessional Relations; D007858:Learning; D015279:Organizational Culture; D012946:Social Welfare