A strategy fit for a king: a customer experience framework.
Lutz
Sandy
S
Health Research Institute, PricewaterhouseCoopers, Arlington, Texas, USA. sandy.lutz@us.pwc.com
Foong
Serena
S
D003258:Consumer Behavior; D006268:Health Facilities; D058016:Health Facility Administration; D006801:Humans; D014481:United States