title: Hurtful comments are harmful comments: respectful communication is not just an optional extra in healthcare.
authors.forename: Vikki A
authors.initials: VA
authors.lastname: Entwistle
mesh_terms: D001291:Attitude of Health Personnel; D003142:Communication; D004645:Empathy; D005260:Female; D006801:Humans; D007206:Individuality; D008297:Male; D011369:Professional-Patient Relations / Q000941:ethics*; D019984:Quality Indicators, Health Care; D012449:Safety; D013240:Stereotyping