title: A strategy fit for a king: a customer experience framework.
authors.affiliation: Health Research Institute, PricewaterhouseCoopers, Arlington, Texas, USA. sandy.lutz@us.pwc.com
authors.forename: Sandy
authors.initials: S
authors.lastname: Lutz
authors.forename: Serena
authors.initials: S
authors.lastname: Foong
mesh_terms: D003258:Consumer Behavior; D006268:Health Facilities; D058016:Health Facility Administration; D006801:Humans; D014481:United States