title: Can nurses impact patient outcomes using a patient-centered care model?
abstract: OBJECTIVE
  The aim of this study was to determine if nurses, using patient-centered care (PCC), affect patient satisfaction, perceptions of nursing care, and quality outcomes.
  
  
  BACKGROUND
  The Institute of Medicine proposed PCC as 1 of 6 national quality aims, whereas the Centers for Medicare and Medicaid Services highlighted integration of PCC as 1 of 12 actions for quality improvement.
  
  
  METHODS
  A total of 116 patients were randomized into an intervention (PCC) or control group. Patients who were to receive PCC were called before admission and cared for by nurses who trained to administer/practice PCC. Control patients received usual care. Both groups completed questionnaires and received postdischarge calls. Length of stay, falls, infections, and adverse events were measured to assess quality of care.
  
  
  RESULTS
  No significant differences were found between groups for length of stay, infection, falls, postoperative complications, quality of care, satisfaction level, or perceptions of nursing care.
  
  
  CONCLUSIONS
  Patient-centered care did not affect patient's level of satisfaction or quality of care. However, findings yielded clinically relevant results regarding patient/staff responses.
authors.affiliation: Slippery Rock University, Slippery Rock, Pennsylvania 16057, USA. 6wolfs@comcast.net
authors.forename: Debra
authors.initials: D
authors.lastname: Wolf
authors.forename: Lisa
authors.initials: L
authors.lastname: Lehman
authors.forename: Robert
authors.initials: R
authors.lastname: Quinlin
authors.forename: Margaret
authors.initials: M
authors.lastname: Rosenzweig
authors.forename: Samuel
authors.initials: S
authors.lastname: Friede
authors.forename: Thomas
authors.initials: T
authors.lastname: Zullo
authors.forename: Leslie
authors.initials: L
authors.lastname: Hoffman
mesh_terms: D000058:Accidental Falls / Q000706:statistics & numerical data; D000328:Adult; D003428:Cross Infection / Q000453:epidemiology; D005260:Female; D015390:Gastric Bypass / Q000451:nursing / Q000523:psychology; D006764:Hospitals, Community; D006801:Humans; D007902:Length of Stay / Q000706:statistics & numerical data; D008297:Male; D008875:Middle Aged; D016294:Models, Nursing; D015999:Multivariate Analysis; D015403:Nursing Evaluation Research; D015404:Nursing Methodology Research; D009741:Nursing Staff, Hospital / Q000193:education / Q000458:organization & administration / Q000523:psychology; D017063:Outcome Assessment, Health Care / Q000458:organization & administration*; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000458:organization & administration*; D010414:Pennsylvania / Q000453:epidemiology; D019984:Quality Indicators, Health Care / Q000458:organization & administration*; D011795:Surveys and Questionnaires; D017749:Total Quality Management / Q000458:organization & administration