title: Transforming the experience of cancer care: a qualitative study of a hospital-based volunteer psychosocial support service.
abstract: OBJECTIVE
  As volunteer support services for cancer patients evolve and seek to gain credibility and acceptance, it is important that these services be carefully evaluated. This paper describes findings from a research study conducted by the Healing Beyond the Body (HBB) program, a hospital-based volunteer psychosocial support service in a comprehensive cancer center in Toronto, Canada. The goal of this study was to gain insight into the experience of patients who have interacted with HBB volunteers and to evaluate the benefits and risks of this program for these patients.
  
  
  METHODS
  A qualitative research method, based on semi-structured interviews with 15 patients recruited in the Chemotherapy Daycare Unit, was used. The interviews were transcribed and thematically analyzed.
  
  
  RESULTS
  Findings suggest that volunteers can effectively serve an enhanced supportive role in a hospital setting without adverse effects, and that their services are positively received by patients. The following themes were identified in relation to perceived benefits of the HBB volunteer support service: (1) a sense of humanization and normalization; (2) a sense of security; (3) support for non-medical needs; and (4) support for unaccompanied patients. While no negative experiences with the HBB volunteers were reported, the following themes were identified in relation to potential weaknesses of the HBB volunteer service: (1) a limited awareness by patients of the HBB volunteers' roles and responsibilities; and (2) the lack of a structured role definition for the HBB volunteers at the pre-treatment phase.
  
  
  CONCLUSIONS
  Our findings add to the literature on the contribution of volunteer support services and may serve decision-makers concerned with best practices in utilizing volunteer resources within a cancer hospital structure.
authors.affiliation: Psychosocial Oncology and Palliative Care Research Division, Ontario Cancer Institute, University Health Network, Toronto General Hospital, Eaton North, 9th Floor, Room 232A, 200 Elizabeth Street, Toronto, ON, M5G 2C4, Canada. rinat.nissim@uhn.on.ca
authors.forename: Rinat
authors.initials: R
authors.lastname: Nissim
authors.forename: Maja
authors.initials: M
authors.lastname: Regehr
authors.forename: Linda
authors.initials: L
authors.lastname: Rozmovits
authors.forename: Gary
authors.initials: G
authors.lastname: Rodin
mesh_terms: D000328:Adult; D000368:Aged; D002173:Cancer Care Facilities / Q000458:organization & administration; D005260:Female; D006758:Hospital Volunteers / Q000458:organization & administration*; D006801:Humans; D007406:Interview, Psychological / Q000379:methods*; D008297:Male; D008875:Middle Aged; D009369:Neoplasms / Q000523:psychology*; D009864:Ontario; D010342:Patient Acceptance of Health Care; D010865:Pilot Projects; D015397:Program Evaluation; D011787:Quality of Health Care; D012944:Social Support