Lessons learned at Parkland: how one hospital reworked its front end.
In redesigning its front-end workflow to include demographic verification and evaluation of patient financial need, Parkland Memorial Hospital, Dallas, learned the following lessons: Automation is necessary. Integrated technology provides significant benefits. The automated system should evaluate patient financial need. Front-end technology should ensure nondiscriminatory compliance with hospital policy. Community public relations should be maintained.
Nelson
Bruce
B
SearchAmerica, Inc., Maple Grove, Minn, USA. bruce.nelson@searchamerica.com
D004469:Economics, Hospital / Q000458:organization & administration*; D017598:Efficiency, Organizational; D006786:Hospitals, Urban; D019982:Organizational Case Studies; D016134:Organizational Policy; D010350:Patient Credit and Collection / Q000458:organization & administration*; D013781:Texas