[Adaptation of a patient satisfaction questionnaire on medical and nursing care].
OBJECTIVE
Catalan and Spanish adaptation of a questionnaire to measure patient satisfaction with their family doctor and nurse visit.


METHODS
Descriptive study of adapting questionnaires.


METHODS
Primary Care Team Gòtic, Institut Català de la Salut, Barcelona, Spain.


METHODS
Of all the patients visiting doctors or nurses, 1186 patients were systematically selected. Of these, 341 were excluded using the following criteria: illiteracy, not understanding either language, cognitive impairment, sight, or writing disability.


METHODS
Two translations of the original questionnaire. Analysis of the pattern of response. Exploratory factor analysis. Correlation item-scale corrected coefficients and Cronbach alpha for each dimension.


RESULTS
There were 74.8% responses. The percentage of items not answered follows a pattern of declining response. There were 3 dimensions in the factor analysis: care offered by the professional, time devoted to the visit, and depth of the relationship with the professional, where the items weighed the same as in the original questionnaire, except two of them. The item-dimension correlation coefficients were greater than 0.4 except for items number 8 and number 18. The coefficient of internal consistency proved to be greater than 0.7 in all dimensions except in "depth of the relationship," which rises above 0.7 if item number 8 is excluded.


CONCLUSIONS
Adaptation of a valid and reliable questionnaire into Spanish and Catalan is useful for evaluating aspects of the professional care visit.
Fernández San Martín
María Isabel
MI
Técnica de Salud. SAP Litoral. Institut Català de la Salut. Barcelona. España. mifsanmartin.bcn.ics@gencat.cat
Rebagliato Nadal
Oriol
O
de Gispert Uriach
Blanca
B
Roig Carrera
Helena
H
Artigas Guix
Jordi
J
Bonay Valls
Berta
B
Guix Font
Laia
L
Turmo Tristán
Núria
N
D005194:Family Practice; D005260:Female; D006801:Humans; D007802:Language; D008297:Male; D008875:Middle Aged; D009729:Nursing; D017060:Patient Satisfaction; D011795:Surveys and Questionnaires