title: Spinning straw into gold: smarter bad debt management.
abstract: To improve its bad debt management, Meridian Health focused on these three areas: Automatic rules-based workflow to control compliance with policies and procedures. Agency management and monitoring. Use of analytic technologies to manage recoveries.
authors.affiliation: Patient Financial Services, Meridian Health, Neptune City, NJ, USA. mkoczan@meridianhealth.com
authors.forename: Marilyn A
authors.initials: MA
authors.lastname: Koczan
mesh_terms: D004469:Economics, Hospital / Q000458:organization & administration*; D017598:Efficiency, Organizational / Q000191:economics*; D009515:New Jersey; D019982:Organizational Case Studies; D010350:Patient Credit and Collection / Q000458:organization & administration* / Q000592:standards; D014481:United States