Call bell requests, call bell response time, and patient satisfaction.
Based in the center of nursing activity, the nurse call system has potential to gather basic data such as the number of calls and the response time. Analyzing this information may shed light on performance and patient satisfaction. This study used a correlational design to examine results from a patient satisfaction survey administered at discharge in relation to the number of call bell requests from the patient's room and call bell response time.
Roszell
Sheila
S
University of North Carolina School of Nursing, CB# 7460, Chapel Hill, NC 27514, USA. sroszell@unch.unc.edu
Jones
Cheryl B
CB
Lynn
Mary R
MR
D004650:Employee Performance Appraisal; D005260:Female; D006747:Hospital Communication Systems / Q000592:standards*; D006801:Humans; D008297:Male; D009723:Nurse-Patient Relations; D009741:Nursing Staff, Hospital / Q000592:standards*; D017060:Patient Satisfaction; D010865:Pilot Projects; D011787:Quality of Health Care; D013997:Time Factors