The revitalization of a business office: how one system increased its self-pay collections.
After undergoing a dramatic transformation in self-pay collections, the Health Alliance of Greater Cincinnati collected $34 million in 2006, up from $19 million in 2004. The organization was able to achieve this increase without any decrease in patient satisfaction.
Gardner
Doug
D
Patient Financial Services, Health Alliance, Cincinnati, USA. gardnedg@healthall.com
Tempest
Randy
R
D004469:Economics, Hospital / Q000458:organization & administration* / Q000592:standards; D017598:Efficiency, Organizational / Q000191:economics; D009820:Ohio; D019982:Organizational Case Studies; D010350:Patient Credit and Collection / Q000458:organization & administration*