title: Crisis resource management: evaluating outcomes of a multidisciplinary team.
abstract: Crisis resource management (CRM) is a team-training program that teaches nontechnical skills such as: collaboration, communication, task management, teamwork, and leadership. The purpose of this study was to evaluate improvement in the nontechnical skills of a multidisciplinary team of pediatric residents, anesthesiology residents and pediatric nurses following participation in the CRM educational program. Self-efficacy theory guided the teaching method used in the CRM program. The Collaboration and Satisfaction about Care Decisions instrument and the Anesthetists' Nontechnical Skills System served as outcome measures. Seven multidisciplinary groups were studied with a total of 40 subjects. A significant increase was found in posttest scores for perceived collaboration and satisfaction with care and in numerical ratings of observed team skills following the CRM program. The results suggest multidisciplinary team participation in the CRM program increased perceived team collaboration, satisfaction with care, and observed teamwork skills.
authors.affiliation: Department of Nursing, Penn State Milton S. Hershey Medical Center, Hershey, PA 17033, USA. tjankouskas@psu.edu
authors.forename: Tara
authors.initials: T
authors.lastname: Jankouskas
authors.forename: Mary Chasko
authors.initials: MC
authors.lastname: Bush
authors.forename: Bosseau
authors.initials: B
authors.lastname: Murray
authors.forename: Sally
authors.initials: S
authors.lastname: Rudy
authors.forename: Jody
authors.initials: J
authors.lastname: Henry
authors.forename: Anne Marie
authors.initials: AM
authors.lastname: Dyer
authors.forename: Wenlei
authors.initials: W
authors.lastname: Liu
authors.forename: Elizabeth
authors.initials: E
authors.lastname: Sinz
mesh_terms: D000046:Academic Medical Centers; D003422:Critical Care / Q000458:organization & administration*; D005260:Female; D006295:Health Resources / Q000458:organization & administration*; D006801:Humans; D033183:Interdisciplinary Communication; D008297:Male; D017063:Outcome Assessment, Health Care; D010414:Pennsylvania; D015397:Program Evaluation; D011795:Surveys and Questionnaires; D013663:Teaching / Q000379:methods