title: Building the business case for patient-centered care.
abstract: Hospitals that provide patient-centered care reap a number of financial benefits, including: Reduced length of stay. Lower cost per case. Decreased adverse events. Higher employee retention rates. Reduced operating costs. Decreased malpractice claims. Increased market share.
authors.affiliation: Griffin Hospital, Derby, Conn., USA. pcharmel@griffinhealth.org
authors.forename: Patrick A
authors.initials: PA
authors.lastname: Charmel
authors.forename: Susan B
authors.initials: SB
authors.lastname: Frampton
mesh_terms: D004059:Diffusion of Innovation; D005377:Financial Management, Hospital; D018802:Patient-Centered Care / Q000191:economics*; D010565:Persuasive Communication