title: [Development of nursing key performance indicators for an intensive care unit by using a balanced scorecard].
abstract: OBJECTIVE
  The purpose of this study was to develop visions of nursing service, nursing strategies and key performance indicators (KPIs) for an intensive care unit (ICU) based on a Balanced Scorecard (BSC).
  
  
  METHODS
  This study was undertaken by using methodological research. The development process consisted of four phases; the first phase was to develop the vision of nursing in ICUs. The second phase was to develop strategies according to 4 perspectives of a BSC. The third phase was to develop KPIs according to the 4 perspectives of BSC and the final phase was to combine the nursing visions, strategies and KPIs of ICUs.
  
  
  RESULTS
  Two main visions of nursing service for ICUs were established. These were 'realization of harmonized professional nursing with human respect' and 'recovery of health through specialized nursing' respectively. In order to reach the aim of developing nursing visions, thirteen practical strategies and nineteen KPIs were developed by four perspectives of the BSC.
  
  
  CONCLUSIONS
  The results will be used as objective fundamental data to attain business outcomes for the achievement of nursing visions and strategies of ICUs.
authors.affiliation: Intensive Care Unit, Inha University Hospital, Incheon, Korea.
authors.forename: Yun Jeong
authors.initials: YJ
authors.lastname: Choi
authors.forename: Ji Young
authors.initials: JY
authors.lastname: Lim
authors.forename: Young Whee
authors.initials: YW
authors.lastname: Lee
authors.forename: Hwa Soon
authors.initials: HS
authors.lastname: Kim
mesh_terms: D000328:Adult; D004650:Employee Performance Appraisal; D005260:Female; D006801:Humans; D007362:Intensive Care Units; D007407:Interviews as Topic; D008875:Middle Aged; D016294:Models, Nursing; D009718:Nurse Administrators / Q000458:organization & administration*; D009736:Nursing Process / Q000592:standards*; D016730:Program Development; D019984:Quality Indicators, Health Care; D011795:Surveys and Questionnaires