title: Removing the "shield" that minimizes new patient flow.
authors.affiliation: The Madow Group, USA.
authors.forename: Richard
authors.initials: R
authors.lastname: Madow
authors.forename: David
authors.initials: D
authors.lastname: Madow
mesh_terms: D001071:Appointments and Schedules; D003142:Communication; D003797:Dental Staff; D006801:Humans; D011215:Practice Management, Dental / Q000458:organization & administration*; D011340:Problem Solving; D011369:Professional-Patient Relations; D013689:Telephone