Crisis resource management: evaluating outcomes of a multidisciplinary team.
Crisis resource management (CRM) is a team-training program that teaches nontechnical skills such as: collaboration, communication, task management, teamwork, and leadership. The purpose of this study was to evaluate improvement in the nontechnical skills of a multidisciplinary team of pediatric residents, anesthesiology residents and pediatric nurses following participation in the CRM educational program. Self-efficacy theory guided the teaching method used in the CRM program. The Collaboration and Satisfaction about Care Decisions instrument and the Anesthetists' Nontechnical Skills System served as outcome measures. Seven multidisciplinary groups were studied with a total of 40 subjects. A significant increase was found in posttest scores for perceived collaboration and satisfaction with care and in numerical ratings of observed team skills following the CRM program. The results suggest multidisciplinary team participation in the CRM program increased perceived team collaboration, satisfaction with care, and observed teamwork skills.
Jankouskas
Tara
T
Department of Nursing, Penn State Milton S. Hershey Medical Center, Hershey, PA 17033, USA. tjankouskas@psu.edu
Bush
Mary Chasko
MC
Murray
Bosseau
B
Rudy
Sally
S
Henry
Jody
J
Dyer
Anne Marie
AM
Liu
Wenlei
W
Sinz
Elizabeth
E
D000046:Academic Medical Centers; D003422:Critical Care / Q000458:organization & administration*; D005260:Female; D006295:Health Resources / Q000458:organization & administration*; D006801:Humans; D033183:Interdisciplinary Communication; D008297:Male; D017063:Outcome Assessment, Health Care; D010414:Pennsylvania; D015397:Program Evaluation; D011795:Surveys and Questionnaires; D013663:Teaching / Q000379:methods