title: First and last impressions.
authors.affiliation: Stylecapital.
authors.forename: Suzanne
authors.initials: S
authors.lastname: Tongue
mesh_terms: D002983:Clinical Competence / Q000592:standards; D006801:Humans; D024802:Nurse's Role / Q000523:psychology*; D009723:Nurse-Patient Relations; D017060:Patient Satisfaction; D011787:Quality of Health Care / Q000458:organization & administration*