title: Family carers' experiences using support services in Europe: empirical evidence from the EUROFAMCARE study.
abstract: OBJECTIVE
  This article explores the experiences of family carers of older people in using support services in six European countries: Germany, Greece, Italy, Poland, Sweden, and the UK.
  
  
  METHODS
  Following a common protocol, data were collected from national samples of approximately 1,000 family carers per country and clustered into comparable subgroups to facilitate cross-national analysis.
  
  
  RESULTS
  Carers' use of available support services is limited across Europe but is considerably higher in Germany, Sweden, and the UK than in Poland, Greece, and Italy. Service use is more prevalent among wives and carers with stronger support networks and less frequent among working daughters with high levels of burden, suggesting the need for a reconsideration of eligibility criteria and better targeting of service responses. Access to and use of services is characterized by a divide between carers in northwestern Europe, who experience few difficulties other than the older person's refusal to accept the support offered, and carers in southeastern Europe, where service affordability and poor transportation present remarkable barriers. Concerns regarding the timeliness and quality of support are common to all countries.
  
  
  CONCLUSIONS
  European Union-wide efforts to improve carer support need to focus on improving the care system's ability to provide timely, high-quality care delivered by staff who treat the older person with dignity and respect, and to enhance cooperation between health professionals (in all countries), informal networks (especially in southeastern Europe), social services (particularly in Sweden and the UK), and voluntary organizations (in Germany and the UK).
authors.affiliation: Department of Gerontological Research, INRCA, Ancona, Italy. g.lamura@inrca.it
authors.forename: Giovanni
authors.initials: G
authors.lastname: Lamura
authors.forename: Eva
authors.initials: E
authors.lastname: Mnich
authors.forename: Mike
authors.initials: M
authors.lastname: Nolan
authors.forename: Beata
authors.initials: B
authors.lastname: Wojszel
authors.forename: Barbro
authors.initials: B
authors.lastname: Krevers
authors.forename: Liz
authors.initials: L
authors.lastname: Mestheneos
authors.forename: Hanneli
authors.initials: H
authors.lastname: Döhner
mesh_terms: D000368:Aged; D000369:Aged, 80 and over; D017028:Caregivers; D036262:Empirical Research; D005060:Europe; D005260:Female; D006297:Health Services Accessibility; D006301:Health Services Needs and Demand; D006801:Humans; D007407:Interviews as Topic; D008297:Male; D008875:Middle Aged; D012944:Social Support; D011795:Surveys and Questionnaires