title: Delight is in the details. How you can add 'patient pleasers' to your practice.
abstract: Letting your patients know that little things matter can pay dividends in patient loyalty--as well as to the bottom line.
authors.affiliation: Pinehurst Surgical Clinic PA, N.C., USA. wedsel@pinehurstsurgical.com
authors.forename: William M
authors.initials: WM
authors.lastname: Edsel
mesh_terms: D006123:Group Practice / Q000458:organization & administration*; D006801:Humans; D017060:Patient Satisfaction