Five-star service: the simple truth.
That happens when a consultant who teaches five-star service to healthcare practices becomes a patient? From the initial evaluation in a private practice, through surgery and rehabilitation, this article outlines the first-hand experience of the author and outlines the simple truth about how to stand out in your community as the premier provider of quality care and customer service.
Lipton-Dibner
Wendy
W
Professional Impact, Inc. wendy@pro-impact.com
D001291:Attitude of Health Personnel; D003258:Consumer Behavior; D006801:Humans; D017060:Patient Satisfaction; D011216:Practice Management, Medical; D011787:Quality of Health Care / Q000592:standards*; D014481:United States