title: In search of the unhappy customer. Pay attention to what's not working on your Web site.
authors.affiliation: Greystone.Net, USA. nlinkon@greystone.net
authors.forename: Neal
authors.initials: N
authors.lastname: Linkon
mesh_terms: D006739:Hospital Administration; D006751:Hospital Information Systems / Q000592:standards*; D006801:Humans; D016247:Information Storage and Retrieval; D020407:Internet / Q000592:standards*; D008389:Marketing of Health Services / Q000379:methods*; D017060:Patient Satisfaction; D014481:United States; D014584:User-Computer Interface