title: Service redesign. Real lessons of Ethel the unreal.
authors.forename: Daloni
authors.initials: D
authors.lastname: Carlisle
mesh_terms: D039602:After-Hours Care / Q000458:organization & administration* / Q000592:standards; D004059:Diffusion of Innovation; D017598:Efficiency, Organizational; D006779:Hospitals, Public; D006801:Humans; D011785:Quality Assurance, Health Care / Q000379:methods*; D013222:State Medicine; D006113:United Kingdom