title: Care with a smile.
authors.forename: Janet
authors.initials: J
authors.lastname: Baillie
authors.forename: Jackie
authors.initials: J
authors.lastname: Evans
authors.forename: John
authors.initials: J
authors.lastname: Suckling
mesh_terms: D001771:Blood Banks; D003098:Collective Bargaining; D006801:Humans; D024802:Nurse's Role; D009740:Nursing Staff / Q000458:organization & administration*; D011793:Queensland; D012011:Red Cross