Interaction patterns in crisis negotiations: persuasive arguments and cultural differences.
This research examines cultural differences in negotiators' responses to persuasive arguments in crisis (hostage) negotiations over time. Using a new method of examining cue-response patterns, the authors examined 25 crisis negotiations in which police negotiators interacted with perpetrators from low-context (LC) or high-context (HC) cultures. Compared with HC perpetrators, LC perpetrators were found to use more persuasive arguments, to reciprocate persuasive arguments in the second half of negotiations, and to respond to persuasive arguments in a compromising way. Further analyses found that LC perpetrators were more likely to communicate threats, especially in the first half of the negotiations, but that HC perpetrators were more likely to reciprocate them. The implications of these findings for our understanding of intercultural interaction are discussed. (PsycINFO Database Record (c) 2009 APA, all rights reserved).
Giebels
Ellen
E
Department of Organizational Psychology and Human Resource Development, University of Twente, Enschede, The Netherlands. e.giebels@utwente.nl
Taylor
Paul J
PJ
D001530:Belgium; D003415:Crime; D003431:Cross-Cultural Comparison; D003463:Cues; D054521:Cultural Competency; D006801:Humans; D035846:Law Enforcement; D017008:Negotiating; D009426:Netherlands; D010565:Persuasive Communication; D011329:Prisoners; D013637:Tape Recording