title: Patients say the darnedest things. You can't stop online ratings, but you can stop fretting about them.
authors.forename: Heide
authors.initials: H
authors.lastname: Aungst
mesh_terms: D003142:Communication; D006801:Humans; D020407:Internet; D009341:Negativism; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D010820:Physicians / Q000145:classification*; D011216:Practice Management, Medical; D019984:Quality Indicators, Health Care; D014481:United States