The evolving role of the patient advocate in the emergency department: the experience of one community hospital.
Quinn
Patricia Taylor
PT
Emergency Department Nurse Educator, Mercy Medical Center, Springfield, MA 01104, USA. PTQ57@MSN.com
D003142:Communication; D016529:Emergency Nursing / Q000458:organization & administration; D004636:Emergency Service, Hospital / Q000458:organization & administration*; D006379:Helping Behavior; D006764:Hospitals, Community / Q000458:organization & administration; D006801:Humans; D007587:Job Description; D008404:Massachusetts; D010344:Patient Advocacy; D017060:Patient Satisfaction; D012380:Role; D013997:Time Factors; D014218:Triage; D014850:Waiting Lists