title: Ending the wait.
authors.affiliation: Lancaster University Management School.
authors.forename: Mike
authors.initials: M
authors.lastname: Pidd
authors.forename: Murat
authors.initials: M
authors.lastname: Günal
mesh_terms: D001071:Appointments and Schedules; D003198:Computer Simulation; D017598:Efficiency, Organizational; D006767:Hospitals, District / Q000458:organization & administration; D006769:Hospitals, General / Q000458:organization & administration; D006801:Humans; D010043:Outcome and Process Assessment, Health Care / Q000458:organization & administration*; D012017:Referral and Consultation / Q000458:organization & administration; D013222:State Medicine / Q000458:organization & administration*; D017749:Total Quality Management / Q000458:organization & administration*; D014850:Waiting Lists