title: The balanced scorecard as a strategic management tool: its application in the regional public health system in Campania.
abstract: Health, as a primary and advanced need, can only be guaranteed through the appropriate management of dedicated resources. As in any situation where funds are limited, it is vital to have logical frameworks and tools to set up structures capable of making a complex system like the health service work. Only through an appropriate and competent activity of governance can such structures be identified, organized, and rendered operational. This can be achieved by using ad hoc tools such as the Balanced Scorecard. Its application in the case of the Regional Government of Campania indicates that it is a valid tool in all circumstances except in situations of crisis.
authors.affiliation: Facoltà di Economia, Università degli Studi di Salerno, Via Ponte Don Melillo, Fisciano (Salerno), Italy.
authors.forename: Cira
authors.initials: C
authors.lastname: Impagliazzo
authors.forename: Adelaide
authors.initials: A
authors.lastname: Ippolito
authors.forename: Paola
authors.initials: P
authors.lastname: Zoccoli
mesh_terms: D019985:Benchmarking / Q000379:methods*; D007558:Italy; D019982:Organizational Case Studies; D011635:Public Health Administration / Q000592:standards*; D012040:Regional Health Planning