Board oversight of quality: any differences in process of care and mortality?
In response to legal and accreditation mandates as well as pressures from purchasers and consumers for quality improvement, hospital governing boards seek to improve their oversight of quality of care by adopting various practices. Based on a previous survey of hospital presidents/chief executive officers, this study examines differences in hospital quality performance associated with the adoption of particular practices in board oversight of quality. Quality was measured by performance in process of care and risk-adjusted mortality, using the Hospital Compare data from the Centers for Medicare & Medicaid Services and the Healthcare Cost and Utilization Project inpatient databases of the Agency for Healthcare Research and Quality. Board practices found to be associated with better performance in both process of care and mortality include (1) having a board quality committee; (2) establishing strategic goals for quality improvement; (3) being involved in setting the quality agenda for the hospital; (4) including a specific item on quality in board meetings; (5) using a dashboard with national benchmarks that includes indicators for clinical quality, patient safety, and patient satisfaction; and (6) linking senior executives' performance evaluation to quality and patient safety indicators. Involvement of physician leadership in the board quality committee further enhanced the hospital's quality performance. Taken together, these findings seem to support the will-execution-constancy of purpose framework on improving the effectiveness of hospital boards in overseeing quality. Future study should examine how specific board practices influence the culture and operations of the hospital that lead to better quality of care.
Jiang
H Joanna
HJ
Center for Delivery, Organization and Markets, Agency for Healthcare Research and Quality, Rockville, Maryland, USA. joanna.jiang@ahrq.hhs.gov
Lockee
Carlin
C
Bass
Karma
K
Fraser
Irene
I
D006075:Governing Board; D019538:Health Care Surveys; D006739:Hospital Administration; D017052:Hospital Mortality / Q000639:trends*; D011785:Quality Assurance, Health Care / Q000379:methods* / Q000458:organization & administration; D019984:Quality Indicators, Health Care