title: [Management of risk of errors in health: which representation for a systemic approach?].
abstract: The management of the risk of error in Health currently configures as an institutionalized multi/hetero-professional and "complex" activity. This implicates the need to establish rules that codify the modalities of interaction among the actors, as well as rules of communication, which, defining in a clear and univocal way the terminology used, allow the different actors to understand themselves. The representation of these rules implies a systemic and global conceptual approach in which the attention is moved from "the physician's performance" to the "performance in Health": the whole System must be structured and employed in order to pretend towards a continuous improvement of Quality and Safety.
authors.affiliation: Azienda Sanitaria Locale Salerno 3. pcj.vastola@tiscali.it
authors.forename: P
authors.initials: P
authors.lastname: Vastola
authors.forename: P
authors.initials: P
authors.lastname: Palladino
authors.forename: V
authors.initials: V
authors.lastname: Caldarelli
mesh_terms: D006801:Humans; D008485:Medical Audit / Q000458:organization & administration; D019300:Medical Errors / Q000517:prevention & control*; D010819:Physician's Role; D011785:Quality Assurance, Health Care / Q000458:organization & administration; D011787:Quality of Health Care / Q000458:organization & administration*; D018570:Risk Assessment; D017751:Safety Management / Q000458:organization & administration*