title: Addressing physician concerns about performance profiling: experience with a local Veterans Affairs quality evaluation program.
abstract: The Authors investigated the addition of novel quality indicators, patient risk adjustment, and simple statistics in an ongoing clinician feedback initiative that profiles diabetes care for 13 Veterans Affairs (VA) clinics. Data were extracted from a computerized database for calendar years 2004 to 2005. Performance was assessed with 4 monitoring measures, 3 intermediate outcomes, and 3 appropriate treatment measures. Attainment rates for each indicator were calculated by clinic. The effect of risk adjustment and the significance of clinic performance variation were determined with multivariate logistic models. Analysis of the 10 quality measures revealed lower attainment and greater clinic-level variation for the less familiar indicators. Statistically significant performance variations were detected among clinics, with several being of a clinically important magnitude. Risk adjustment did not substantially change performance. The addition of clinically relevant quality measures and simple statistics appeared to enhance the characterization of performance by this profiling program.
authors.affiliation: UCLA Department of General Internal Medicine and Health Services Research, Los Angeles, CA, USA. sonyta@mednet.ucla.edu
authors.forename: Sony
authors.initials: S
authors.lastname: Ta
authors.forename: Caroline
authors.initials: C
authors.lastname: Goldzweig
authors.forename: Michael
authors.initials: M
authors.lastname: Juzba
authors.forename: Martin
authors.initials: M
authors.lastname: Lee
authors.forename: Neil
authors.initials: N
authors.lastname: Wenger
authors.forename: Elizabeth M
authors.initials: EM
authors.lastname: Yano
authors.forename: Steve
authors.initials: S
authors.lastname: Asch
mesh_terms: D000367:Age Factors; D002985:Clinical Protocols; D003920:Diabetes Mellitus / Q000628:therapy; D005260:Female; D006801:Humans; D008297:Male; D010820:Physicians / Q000523:psychology*; D010818:Practice Patterns, Physicians'; D015397:Program Evaluation; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D019984:Quality Indicators, Health Care / Q000458:organization & administration*; D020379:Risk Adjustment; D012737:Sex Factors; D014481:United States; D014493:United States Department of Veterans Affairs / Q000458:organization & administration*