Staff involvement key to satisfaction gains.
One of the keys to achieving and maintaining high levels of patient satisfaction is to actively communicate with and involve your staff in patient safety initiatives, says the ED leadership at Boone County (IA) Hospital. Here are some of the strategies they use: The ED manager share Press Ganey results and comments regularly with the staff, Based on results and patient complaints, the staff determine what safety areas should be addressed for improvement, ED staff nurse will ask every discharged patient if they were pleased with their care, and will immediately address any complaints they raise.
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