Adolescent health care in a teaching service: the point of view of the patients.
The study compared adolescents' expectations before medical consultations with their opinions obtained after the consultations and identified features related to satisfaction with medical care provided by medical students.


METHODS
We carried out a cross-sectional study in a primary health care service from a medical school in Brazil. Assessment instruments: before and after consultation questionnaires. Studied variables: age, gender, reasons for seeking medical care, expectations, comfort, perception, opinion, satisfaction, and the intention to come back for another consultation. We used qui-square tests, and the significance level was set at 0.05.


RESULTS
First, the adolescents did not differentiate the treatment, reporting discomfort. Despite this, they reported good expectations. After consultation, they could distinguish the students from physicians, realized the specificity of the treatment, and indicated high levels of satisfaction, as well as positive experiences regarding health care provided by the students.
Reato
Lígia de Fátima Nóbrega
Lde F
Department of Pediatrics, Faculdade de Medicina do ABC, Santo André/SP, Brazil. ligiareato@uol.com.br
Poit
Marisa Lazzer
ML
Hirata
Alexandre Massashi
AM
McClanahan
Kimberly K
KK
D000293:Adolescent; D016497:Adolescent Health Services; D001938:Brazil; D002648:Child; D003430:Cross-Sectional Studies; D005260:Female; D006801:Humans; D008297:Male; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011320:Primary Health Care; D012577:Schools, Medical; D013337:Students, Medical; D011795:Surveys and Questionnaires; D055815:Young Adult