title: Patient ethnicity: a key predictor of cancer care satisfaction.
abstract: BACKGROUND
  Research in cancer care satisfaction itself is scarce; investigation of the role of ethnicity in care satisfaction is even rarer.
  
  
  OBJECTIVE
  The present study examined relationships between ethnicity and satisfaction with care in a sample of 759 patients diagnosed with three different types of cancer (lung, head and neck, or gynecologic) from a large tertiary cancer hospital.
  
  
  METHODS
  Respondents filled out an assessment package that consisted of demographics, the Ware Patient Satisfaction Questionnaire-III (PSQ-III), 17 additional items constructed by the research team to examine other specific areas of satisfaction, and the Psychological Screen for Cancer (PSSCAN) Part C, to measure anxiety and depression.
  
  
  RESULTS
  In a multivariate analysis, being non-White emerged as the primary predictor variable (beyond patient age, gender, marital status, education, cancer site, duration of illness, and presence or absence of metastases) of several of the PSQ-III satisfaction subscales. Conclusion. Health care systems must consider how to become more responsive to the needs of all individuals, regardless of their ethnic background and levels of acculturation.
authors.affiliation: Department of Psychosocial Resources, Tom Baker Cancer Centre, Alberta, Canada. bejoyct@gmail.com
authors.forename: Bejoy C
authors.initials: BC
authors.lastname: Thomas
authors.forename: Shannon L
authors.initials: SL
authors.lastname: Groff
authors.forename: Kathy
authors.initials: K
authors.lastname: Tsang
authors.forename: Linda E
authors.initials: LE
authors.lastname: Carlson
mesh_terms: D000368:Aged; D000416:Alberta; D002173:Cancer Care Facilities; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D015999:Multivariate Analysis; D009369:Neoplasms / Q000208:ethnology / Q000628:therapy*; D017060:Patient Satisfaction / Q000208:ethnology*; D011795:Surveys and Questionnaires