Patient portals: CIOs know that empowering patients goes a long way toward improving care, and building loyalty.
Creating a portal means changing the relationship be tween physicians and patients, so the change management process must be slow and inclusive. Portal offerings from EHR vendors may be convenient but they could also limit your ability to add features or get data from other systems. Although the ROI on the clinical side is likely to be more qualitative that quantitative, administrative efficiencies should be easier to demonstrate.
Raths
David
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D022126:Access to Information; D010358:Patient Participation; D017060:Patient Satisfaction; D011787:Quality of Health Care