Investigating the effect of nurse-team communication on nurse turnover: relationships among communication processes, identification, and intent to leave.
Enhanced team communication may strengthen nurses' attachment to their organizations and teams and improve nurse retention. This study examines the relationships among nurse-team communication, identification (organizational and team), and intent to leave. Hospital nurses (N = 201) completed surveys measuring 3 nurse-team communication processes: promoting team synergy, ensuring quality decisions, and individualizing communication. Hierarchical regression analyses revealed that promoting team synergy was a significant predictor of intent to leave, whereas ensuring quality decisions and individualizing communication did not account for significant additional variance in intent to leave. Separate analyses showed that the relationship between promoting team synergy and intent to leave was partially mediated by team identification or by organizational identification. Further analyses were conducted on the 7 communication practices for promoting team synergy. Mentoring emerged as the only significant predictor of intent to leave; however, its relationship to intent to leave was fully mediated by organizational identification or partially mediated by team identification. Pragmatic suggestions are offered to improve nurse identification and reduce turnover.
Apker
Julie
J
School of Communication, Western Michigan University, Kalamazoo, MI 49008-5318, USA. julie.apker@wmich.edu
Propp
Kathleen M
KM
Ford
Wendy S Zabava
WS
D003142:Communication; D003659:Decision Making, Organizational; D006302:Health Services Research; D006745:Hospital Bed Capacity, 300 to 499; D006801:Humans; D007325:Institutional Practice / Q000458:organization & administration; D033182:Intention; D007588:Job Satisfaction; D015146:Midwestern United States; D009741:Nursing Staff, Hospital / Q000458:organization & administration / Q000523:psychology*; D015279:Organizational Culture; D010348:Patient Care Team / Q000458:organization & administration*; D010563:Personnel Turnover; D019555:Physician-Nurse Relations; D011209:Power, Psychological; D012933:Social Identification