title: If you build it, will they come? The Kaiser Permanente model of online health care.
abstract: Although health care has lagged behind other industries in adopting online services, consumers will embrace online tools such as obtaining results of lab tests, scheduling appointments, and doctor-patient e-mail. Many challenges in using health care technology faced by small and midsize medical practices can be overcome by examining how Kaiser Permanente and other large integrated health systems handle the same problems. Collaboration among providers, combined with government support, will help advance widespread consumer adoption of online health care.
authors.affiliation: Kaiser Permanente in Oakland, California.
authors.forename: Anna-Lisa
authors.initials: AL
authors.lastname: Silvestre
authors.forename: Valerie M
authors.initials: VM
authors.lastname: Sue
authors.forename: Jill Y
authors.initials: JY
authors.lastname: Allen
mesh_terms: D001292:Attitude to Computers; D057286:Electronic Health Records / Q000706:statistics & numerical data*; D006801:Humans; D020407:Internet; D008329:Managed Care Programs / Q000458:organization & administration*; D009862:Online Systems / Q000706:statistics & numerical data*; D017060:Patient Satisfaction