title: 'Unwinnable' case holds lessons for ED managers.
abstract: Emotions often are a critical component of a malpractice case, but you can use them to your benefit, according to an attorney who won a case for his client, an ED physician, who seemed destined to lose. Communicate to the jury how compassionate you are and how important it is for you to provide the best possible care. Create a strong sense of teamwork among your ED staff. When documenting, be thorough, but stick to the facts. Leave out opinions or complaints about other providers.
mesh_terms: D002983:Clinical Competence; D004282:Documentation; D004636:Emergency Service, Hospital / Q000331:legislation & jurisprudence*; D004645:Empathy; D006801:Humans; D008318:Malpractice