Exploring antecedents of consumer satisfaction and repeated search behavior on e-health information.
E-health information has become an important resource for people seeking health information. Even though many studies have been conducted to examine the quality of e-health information, only a few studies have explored the effects of the information seekers' motivations on the perceived quality of e-health information. There is even less information about repeated searches for e-health information after the users' initial experience of e-health information use. Using an online survey of information seekers, 252 e-health information users' responses were collected. The research examines the relationship among motivation, perceived quality, satisfaction, and intention to repeat-search e-health information. The results identify motivations to search e-health information and confirm the relationship among motivation, perceived quality dimensions, and satisfaction and intention to repeat searches for e-health information.
Lee
Yun Jung
YJ
Purdue University, West Lafayette, Indianna 47907-2060, USA.
Park
Jungkun
J
Widdows
Richard
R
D000328:Adult; D001294:Attitude to Health; D035841:Behavioral Research; D003258:Consumer Behavior / Q000706:statistics & numerical data*; D005260:Female; D019538:Health Care Surveys; D006801:Humans; D007255:Information Services / Q000592:standards / Q000706:statistics & numerical data*; D033182:Intention; D020407:Internet / Q000592:standards / Q000706:statistics & numerical data*; D008297:Male; D008875:Middle Aged; D009042:Motivation; D019984:Quality Indicators, Health Care; D012959:Socioeconomic Factors; D011795:Surveys and Questionnaires