title: Improving the patient's experience.
authors.affiliation: Senior Lecturer, Health Promotion, School of Health and Social Sciences, Middlesex University, Hendon Campus, The Burroughs, London NW4 4BT, UK.
authors.forename: C Patricia
authors.initials: CP
authors.lastname: Fathers
authors.forename: Sue
authors.initials: S
authors.lastname: Stevens