title: [User satisfaction with teleophthalmology with nonmydriatic camera for diabetic retinopathy screening].
abstract: OBJECTIVE
  To determine satisfaction with the retinography service among patients with diabetes.
  
  
  METHODS
  We performed a telephone survey of 64 users from July 2006 to March 2007. The mean age was 65.2 years, 57.8% were men, and 54.7% were from urban primary care centers. The variables analyzed were sex, age, primary care team, retinography/tonometry (normal/pathologic), accessibility, punctuality, hygiene, consultation length, explanations, good hands, kindness on a scale rated bad/average/good/very good/perfect, satisfaction with the telephone call informing users of the results of the examination, and overall satisfaction, both rated on a scale from 0 to 10.
  
  
  RESULTS
  Accessibility, punctuality, hygiene, consultation length, good hands and kindness received scores of >80%. The mean overall satisfaction score was 8.38% (95% confidence interval [95%CI]: 8.03-8.72), while satisfaction with the telephone call was 7.88% (95%CI: 7.4-8.36). The variables associated (p<0.05) with overall satisfaction of 8 were consultation length, receiving comprehensible explanations, and the telephone call informing patients of the results of the examination. Logistic regression showed (p<0.05) that the variable with the greatest influence on satisfaction was the telephone call.
  
  
  CONCLUSIONS
  the retinography service was favorably evaluated. The variable with the greatest influence on high satisfaction was communicating the results by telephone. The service will promote new technologies (SMS, e-mail).
authors.affiliation: Servicio de Atención Primaria Anoia, ICS, Igualada, Barcelona, España. 31274mgs@comb.es
authors.forename: M José
authors.initials: MJ
authors.lastname: García Serrano
authors.forename: Angel
authors.initials: A
authors.lastname: Asensi Blanch
authors.forename: Josep Maria
authors.initials: JM
authors.lastname: Farré Marimon
authors.forename: Ignasi
authors.initials: I
authors.lastname: Colomé Sabaté
authors.forename: Maite
authors.initials: M
authors.lastname: Gras Miguel
authors.forename: Quima
authors.initials: Q
authors.lastname: Saldias Ochandonera
authors.forename: Susana
authors.initials: S
authors.lastname: Juan Ezquerra
mesh_terms: D000293:Adolescent; D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D003625:Data Collection; D003930:Diabetic Retinopathy / Q000175:diagnosis* / Q000453:epidemiology / Q000523:psychology; D005260:Female; D006297:Health Services Accessibility; D006801:Humans; D008297:Male; D008403:Mass Screening / Q000295:instrumentation / Q000379:methods / Q000523:psychology*; D008875:Middle Aged; D009885:Ophthalmology / Q000295:instrumentation / Q000379:methods*; D010342:Patient Acceptance of Health Care; D017060:Patient Satisfaction; D011320:Primary Health Care; D013030:Spain / Q000453:epidemiology; D017216:Telemedicine / Q000295:instrumentation; D014505:Urban Population; D055815:Young Adult