title: The mystery patient: what she expects is no mystery.
authors.affiliation: judy@capko.com
authors.forename: Judy
authors.initials: J
authors.lastname: Capko
mesh_terms: D006801:Humans; D005791:Patient Care / Q000379:methods*; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011216:Practice Management, Medical; D014481:United States