title: Be a real professional!
abstract: In an era in which healthcare practices are striving to provide better customer service, reduce staff turnover, increase referrals, and build stronger revenues, we need a standard of excellence upon which to base our expectations, model our behaviors, and hold our team members accountable. This article lays a foundation for a model of professionalism that allows your practice to build a team of people who serve as consistent and energized representatives of your unique vision--no matter how big or small your practice.
authors.affiliation: Professional Impact, Inc., USA. wendy@pro-impact.com
authors.forename: Wendy
authors.initials: W
authors.lastname: Lipton-Dibner
mesh_terms: D001291:Attitude of Health Personnel; D006801:Humans; D015279:Organizational Culture; D017060:Patient Satisfaction; D010560:Personnel Selection; D011216:Practice Management, Medical; D011361:Professional Competence; D012649:Self Concept; D017132:Workplace