Effective communication: the key to career success and great leadership.
Good communication is the key to educating, creating, and negotiating with others, and is especially important for security professionals whose jobs involve dealing with an employee having problems, negotiating with another department to get something we need, educating our bosses about hardening our targets or trying to de-escalate a family or patient who is upset or out of control, the author points out. Developing your own communication style, based on your understanding of what is involved in effective communications, will stand you in good stead in succeeding as a leader and advancing your career, she says.
Michelman
Bonnie
B
Massachusetts General Hospital, Boston, MA, USA.