title: Proceedings from the 2008 Wisconsin Quality and Safety Forum, part II.
abstract: In 2008, quality and safety improvement initiatives in Wisconsin focused on developing an organization-wide culture of quality, and implementing processes to improve patient care and satisfaction. Below are descriptions of improvement projects undertaken by hospitals and other health care organizations, and showcased at the 2008 Wisconsin Quality & Safety Forum. The projects are broken into 6 categories: clinical improvement, customer service, infection control, medications, performance improvement, and safety. The first 3 categories appeared in Issue 8 of Volume 107 of the Wisconsin Medical Journal. (WMJ. 2008;107[8]:382-388).