title: Achieving process innovation: Washington hospital improves capacity, quality and nets CMS, P4P honors.
authors.affiliation: Sacred Heart Medical Center & Children's Hospital, Spokane, WA, USA. coutures@shmc.org
authors.forename: Elaine S
authors.initials: ES
authors.lastname: Couture
authors.forename: Brent A
authors.initials: BA
authors.lastname: Fisher