Commentary: indicators with a purpose - meaningful performance measurement and the importance of strategy.
Sarah Bowen and Sara Kreindler argue that indicators can be valuable, but are also often flawed. They suggest that performance indicators should at best serve as a flag for policy makers but should not drive decisions. We would argue that there is growing evidence of the positive impact of performance indicators. When performance indicators are selected based on sound strategies - and used as part of a clear performance management cycle that balances policy instruments (e.g., accountability agreements) and performance improvement processes (e.g., process redesign) - they can drive valuable performance improvements and help align strategies across all health system partners.
Ontario Ministry of Health and Long-Term Care, University of Toronto, Toronto, ON.
Adalsteinn D
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Brown
Jeremy
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Veillard