Speech-driven environmental control systems--a qualitative analysis of users' perceptions.
OBJECTIVE
To explore users' experiences and perceptions of speech-driven environmental control systems (SPECS) as part of a larger project aiming to develop a new SPECS. The motivation for this part of the project was to add to the evidence base for the use of SPECS and to determine the key design specifications for a new speech-driven system from a user's perspective.


METHODS
Semi-structured interviews were conducted with 12 users of SPECS from around the United Kingdom. These interviews were transcribed and analysed using a qualitative method based on framework analysis.


RESULTS
Reliability is the main influence on the use of SPECS. All the participants gave examples of occasions when their speech-driven system was unreliable; in some instances, this unreliability was reported as not being a problem (e.g., for changing television channels); however, it was perceived as a problem for more safety critical functions (e.g., opening a door). Reliability was cited by participants as the reason for using a switch-operated system as back up. Benefits of speech-driven systems focused on speech operation enabling access when other methods were not possible; quicker operation and better aesthetic considerations. Overall, there was a perception of increased independence from the use of speech-driven environmental control.


CONCLUSIONS
In general, speech was considered a useful method of operating environmental controls by the participants interviewed; however, their perceptions regarding reliability often influenced their decision to have backup or alternative systems for certain functions.
Barnsley Assistive Technology Team, Barnsley Hospital, Barnsley, South Yorkshire.
Simon
S
Judge
Zoë
Z
Robertson
Mark
M
Hawley
Pam
P
Enderby
D000328:Adult; D000368:Aged; D003143:Communication Devices for People with Disabilities / Q000592:standards*; D006233:Persons with Disabilities / Q000534:rehabilitation*; D004780:Environment, Controlled; D004867:Equipment Design; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D012656:Self-Help Devices / Q000592:standards*; D011795:Surveys and Questionnaires; D014584:User-Computer Interface