title: Toyota A3 report: a tool for process improvement in healthcare.
abstract: It is proposed that the A3 problem solving process be used by hospital staff to improve its healthcare workflow. A hypothetical case study is given to demonstrate the applicability and benefits of the methodology. The research results show that A3 is a useful tool for healthcare organizations seeking to continuously improve their healthcare service quality.
authors.affiliation: School of Health Information Science, University of Victoria, Victoria, BC, Canada.
authors.forename: Te-Shu
authors.initials: TS
authors.lastname: Lee
authors.forename: Mu-Hsing
authors.initials: MH
authors.lastname: Kuo
mesh_terms: D001336:Automobiles; D017598:Efficiency, Organizational; D006739:Hospital Administration / Q000592:standards*; D007221:Industry; D018581:Technology Transfer