[Practice marketing. Data analysis of a urological group practice].
The urological practice setting in Germany has changed tremendously over the last years. Group practices with two or more urologists working together are becoming more and more popular. At the same time, marketing has become essential even for urologists. To evaluate the patient flow to our group practice, we asked all new patients to fill out a questionnaire (n=2112). We also evaluated the efficacy of our recall system. The analysis showed that patients were 18-93 years old (mean 57 years), 68% being male and 32% female. The largest age group consisted of 41-50-year-olds. The most important reasons for choosing our practice were recommendations by general practitioners in 38%, recommendations by specialists in 11%, and recommendations by friends and relatives in 27%. Five percent of the patients chose the practice because of the Internet home page and 10% because of entries in various phone books. Three percent of the patients came because of newspaper articles about the practice owners, and <1% had attended patient presentations. The Internet was used mainly by 31-40-year-old patients. Our recall system showed an efficacy of 59%. In summary, a good reputation in the medical society as well as in the neighbourhood is still the best advertising for a urological practice. Phone books are increasingly becoming less important, and the Internet is increasingly attractive to the younger population. Recall systems can also be useful for urological practices.
Schneider
T
T
Praxisklinik Urologie Rhein-Ruhr, Schulstrasse 11, 45468 Mülheim/Ruhr. t.schneider@pur-r.de
Schneider
B
B
Eisenhardt
A
A
Sperling
H
H
D000293:Adolescent; D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D005260:Female; D005858:Germany; D006123:Group Practice / Q000706:statistics & numerical data*; D006801:Humans; D008297:Male; D008389:Marketing of Health Services / Q000706:statistics & numerical data*; D008875:Middle Aged; D010361:Patients / Q000706:statistics & numerical data*; D011795:Surveys and Questionnaires; D014572:Urology / Q000706:statistics & numerical data*; D016526:Workload / Q000706:statistics & numerical data*; D055815:Young Adult