The impact of child and family service reviews on knowledge management.
This article uses knowledge management as a framework to analyze the impact of the child and family review process on child protective service agencies. Results of a qualitative analysis of child and family service reviews and program improvement plans indicated that the process has led to an increase in the use of family team meetings and risk assessment tools as ways of managing information and increasing knowledge.
Mischen
Pamela A
PA
Binghamton University, Department of Public Administration, Binghamton, New York 13902-6000, USA. pmischen@binghamton.edu
D002669:Child Welfare; D002675:Child, Preschool; D006801:Humans; D019359:Knowledge; D015397:Program Evaluation / Q000379:methods*; D011786:Quality Control; D014481:United States