Toyota A3 report: a tool for process improvement in healthcare.
It is proposed that the A3 problem solving process be used by hospital staff to improve its healthcare workflow. A hypothetical case study is given to demonstrate the applicability and benefits of the methodology. The research results show that A3 is a useful tool for healthcare organizations seeking to continuously improve their healthcare service quality.
Lee
Te-Shu
TS
School of Health Information Science, University of Victoria, Victoria, BC, Canada.
Kuo
Mu-Hsing
MH
D001336:Automobiles; D017598:Efficiency, Organizational; D006739:Hospital Administration / Q000592:standards*; D007221:Industry; D018581:Technology Transfer