Client satisfaction with immunization services in urban slums of Lucknow district.
OBJECTIVE
To assess the satisfaction of parents with the immunization services and its association with their sociodemographic characteristics.


METHODS
The study was a part of the coverage evaluation survey conducted using the WHO 30 cluster sampling methodology in the Urban slums of Lucknow district, north India. Analysis for a total of 388 respondents of completely or partially immunized children, was done to assess the level of satisfaction and its determinants.


RESULTS
The overall satisfaction was more than 90% in the respondents of both the categories of the children, however the difference between the satisfaction rates was found to be significant. Also the satisfaction with accessibility (p<0.04) and information given by the health worker (p<0.00) differed significantly between completely and partially immunized. Most of the sociodemographic factors were not found to have a significant association with the satisfaction related to different parameters of the immunization services.


CONCLUSIONS
The dissatisfaction regarding the various aspects of immunization services emphasizes the imperative need to take urgent intervention, for the achievement of goal of universal immunization.
Nath
Bhola
B
Department of Community Medicine, King George's Medical University, Lucknow, India.
Singh
Jai V
JV
Awasthi
Shally
S
Bhushan
Vidya
V
Singh
Shivendra K
SK
Kumar
Vishwajeet
V
D016009:Chi-Square Distribution; D002662:Child Health Services / Q000706:statistics & numerical data; D003140:Communicable Disease Control / Q000458:organization & administration; D003430:Cross-Sectional Studies; D005260:Female; D019538:Health Care Surveys; D006297:Health Services Accessibility / Q000706:statistics & numerical data*; D006801:Humans; D007114:Immunization / Q000706:statistics & numerical data; D015994:Incidence; D007194:India; D007223:Infant; D008297:Male; D017063:Outcome Assessment, Health Care; D017060:Patient Satisfaction; D011204:Poverty Areas; D011336:Probability; D018570:Risk Assessment; D014505:Urban Population / Q000706:statistics & numerical data; D014611:Vaccination / Q000706:statistics & numerical data*