title: Application of House of Quality (HOQ) to health care management.
abstract: The House of Quality (HOQ) model is proposed to improve health care quality control. A hypothetical case study is given to demonstrate the applicability and benefits of using the proposed methodology. The benefit and drawback analysis of HOQ are also addressed. Concluding remarks and proposals for further research are presented at the end of this paper.
authors.affiliation: School of Health Information Science, University of Victoria, BC, Canada.
authors.forename: Mu-Hsing
authors.initials: MH
authors.lastname: Kuo
authors.forename: Te-Shu
authors.initials: TS
authors.lastname: Lee
mesh_terms: D017598:Efficiency, Organizational; D006268:Health Facilities / Q000592:standards; D058016:Health Facility Administration; D017749:Total Quality Management / Q000379:methods*