[Patient dissatisfaction with postoperative pain: what are the main reasons?].
BACKGROUND
Patient satisfaction regarding postoperative pain management (POPM) is not always correlated with pain level relief.


OBJECTIVE
To evaluate the percentage of satisfied patients while splitting satisfaction related with nurses, anaesthesiologists and surgeons during 48h postoperative period.


METHODS
The study was performed in 2007 by two investigators in six different surgical suites in a university hospital. Approximatively 15 patients have been randomly selected in each surgical ward. Each patient received during the first or second postoperative day an anonymous questionnaire and was required to complete it with the investigator assistance if necessary. Questions requiring a yes-or-no reply assessed the patient's satisfaction with POPM performed by nurses, surgeons, and anaesthesiologists. In case of dissatisfaction, patients were invited to explain the reasons.


RESULTS
Ninety-two patients were included, 5% of the patients were not satisfied with nurse POPM and nearly 15% were not satisfied with anaesthesiologist or surgeon POPM. The main reasons of dissatisfaction with nurses were the excessive delays between requesting and receiving an analgesic and because of the significant discrepancies in POPM between nurses. Patient discontent regarding surgeons was explained by the lack of interest of the latter for POPM. Patient discontent regarding anaesthesiologists was explained by the lack of anaesthesiologist visit in the postoperative period.


CONCLUSIONS
There is a relationship between patient dissatisfaction and the lack of attention for POPM by surgeons and the lack of postoperative visit by the anaesthesiologist. A postoperative visit by a team of anaesthesia nurses should improve patient satisfaction with POPM.
Binhas
M
M
Service d'anesthésie-réanimation chirurgicale, hôpital Henri-Mondor, 51, avenue du Maréchal-de-Lattre-de-Tassigny, université Paris XII, 94010 Créteil, France. michele.binhas@hmn.aphp.fr
Défendini
C
C
Beltramé
D
D
Vinh
M-P
MP
Marty
J
J
D000328:Adult; D000368:Aged; D005260:Female; D005602:France; D019538:Health Care Surveys; D006785:Hospitals, University; D006801:Humans; D008297:Male; D008875:Middle Aged; D009726:Nurses; D010147:Pain Measurement; D010149:Postoperative Pain / Q000188:drug therapy*; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D010820:Physicians; D011795:Surveys and Questionnaires