Lessons in customer service. Interview by Lynne Wallis.
Grainger
Geraldine
G
D003132:Commerce / Q000458:organization & administration; D006801:Humans; D008389:Marketing of Health Services / Q000458:organization & administration*; D017146:Models, Organizational; D009740:Nursing Staff / Q000592:standards; D017060:Patient Satisfaction; D011361:Professional Competence / Q000592:standards*; D011787:Quality of Health Care / Q000458:organization & administration*; D012147:Restaurants / Q000592:standards; D012938:Social Perception; D017749:Total Quality Management / Q000458:organization & administration*