Communicating bad news to patients: a reflective approach.
Part of nurses' unique and challenging role in healthcare settings is engaging in difficult conversations with patients. Effective communication is essential to establish a successful nurse-patient relationship, put the patient at ease and promote better interactions. A reflective approach to care can help nurses to learn from experience and use this knowledge to communicate bad news to patients in a sensitive and timely manner.
McGuigan
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Education Centre, University Hospitals Bristol NHS Foundation Trust, Bristol. deirdre.mcguigan@uhbristol.nhs.uk
D001291:Attitude of Health Personnel; D001364:Awareness; D019985:Benchmarking; D002983:Clinical Competence; D003142:Communication; D004645:Empathy; D007722:Health Knowledge, Attitudes, Practice; D006801:Humans; D007697:Kinesics; D016294:Models, Nursing; D008960:Models, Psychological; D024802:Nurse's Role / Q000523:psychology*; D009723:Nurse-Patient Relations; D009730:Nursing Assessment; D010353:Patient Education as Topic; D012649:Self Concept; D012944:Social Support; D013850:Thinking; D014342:Truth Disclosure