Quality management in a radiological practice: experiences with a certification for DIN EN ISO 9001:2000.
This paper describes the introduction of a total quality management system in a radiological practice. Certification was based on DIN EN ISO 9001:2000. The implementation of the quality management system had to overcome a number of barriers, for instance, legal obligations of a partnership association, leadership problems, and the fear to loose all hindered implementation. The knowledge of these barriers induces a faster and cheaper implementation of a quality management system in a radiological practice as a foundation of improved quality and competitiveness.
Kirsch
Michael
M
Department of Radiology, Universitätsklinikum Greifswald der Ernst-Moritz-Arndt-Universität Greifswald AOR, Ferdinand-Sauerbruch-Strasse, 17487 Greifswald, Germany. kirschm@uni-greifswald.de
Vogg
Ingrid
I
Hosten
Norbert
N
Flessa
Steffen
S
D002568:Certification / Q000592:standards*; D005858:Germany; D038622:Internationality; D017410:Practice Guidelines as Topic; D011331:Private Practice / Q000331:legislation & jurisprudence / Q000592:standards*; D011785:Quality Assurance, Health Care; D011871:Radiology / Q000592:standards*; D017749:Total Quality Management / Q000458:organization & administration* / Q000592:standards*