title: Quality initiatives: developing a radiology quality and safety program: a primer.
abstract: Four main areas of quality need to be addressed for a complete quality and safety program in radiology: safety, process improvement, professional outcome assessment, and satisfaction. These areas need to be coordinated by individuals who belong to a quality oversight committee. Management of the data can be facilitated by using a quality scorecard that posts relevant data for each operational group within a department. The ultimate goal is a cultural shift in which all departmental workers assume responsibility for quality and safety improvements and behave consistently with the core values of the organization. A road map for thinking about quality and safety issues in radiology allows all of these areas to be tied together. Four main areas of development are required, each demanding a different skill set and approach.
authors.affiliation: Department of Diagnostic Radiology, Mayo Clinic, 13400 E Shea Blvd, Scottsdale, AZ 85259, USA.
authors.forename: C Daniel
authors.initials: CD
authors.lastname: Johnson
authors.forename: Karl N
authors.initials: KN
authors.lastname: Krecke
authors.forename: Rafael
authors.initials: R
authors.lastname: Miranda
authors.forename: Catherine C
authors.initials: CC
authors.lastname: Roberts
authors.forename: Charles
authors.initials: C
authors.lastname: Denham
mesh_terms: D017598:Efficiency, Organizational; D009937:Organizational Objectives; D011361:Professional Competence; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D011871:Radiology / Q000458:organization & administration*; D017751:Safety Management / Q000458:organization & administration*; D014481:United States