Development of a theory of implementation and integration: Normalization Process Theory.
BACKGROUND
Theories are important tools in the social and natural sciences. The methods by which they are derived are rarely described and discussed. Normalization Process Theory explains how new technologies, ways of acting, and ways of working become routinely embedded in everyday practice, and has applications in the study of implementation processes. This paper describes the process by which it was built.


METHODS
Between 1998 and 2008, we developed a theory. We derived a set of empirical generalizations from analysis of data collected in qualitative studies of healthcare work and organization. We developed an applied theoretical model through analysis of empirical generalizations. Finally, we built a formal theory through a process of extension and implication analysis of the applied theoretical model.


RESULTS
Each phase of theory development showed that the constructs of the theory did not conflict with each other, had explanatory power, and possessed sufficient robustness for formal testing. As the theory developed, its scope expanded from a set of observed regularities in data with procedural explanations, to an applied theoretical model, to a formal middle-range theory.


CONCLUSIONS
Normalization Process Theory has been developed through procedures that were properly sceptical and critical, and which were opened to review at each stage of development. The theory has been shown to merit formal testing.
May
Carl R
CR
Institute of Health and Society, Newcastle University, Newcastle, UK. c.r.may@ncl.ac.uk
Mair
Frances
F
Finch
Tracy
T
MacFarlane
Anne
A
Dowrick
Christopher
C
Treweek
Shaun
S
Rapley
Tim
T
Ballini
Luciana
L
Ong
Bie Nio
BN
Rogers
Anne
A
Murray
Elizabeth
E
Elwyn
Glyn
G
Légaré
France
F
Gunn
Jane
J
Montori
Victor M
VM