title: Changes for the better.
authors.forename: Stephen
authors.initials: S
authors.lastname: Duckett
mesh_terms: D000416:Alberta; D001291:Attitude of Health Personnel; D006270:Health Facility Administrators / Q000458:organization & administration / Q000523:psychology*; D006301:Health Services Needs and Demand; D006801:Humans; D009936:Organizational Innovation; D011793:Queensland; D017749:Total Quality Management / Q000458:organization & administration*