[Liability: saying sorry can prevent claims].
Haneveld
Johan Klein
JK
D000818:Animals; D003142:Communication; D006801:Humans; D007886:Legislation, Veterinary; D016365:Liability, Legal; D008318:Malpractice / Q000331:legislation & jurisprudence*; D009426:Netherlands; D014730:Veterinary Medicine / Q000592:standards*