title: Customer loyalty.
authors.affiliation: Professional Research Consultants Inc., USA. JInguanzo@PRCOnline.com
authors.forename: Joe M
authors.initials: JM
authors.lastname: Inguanzo
mesh_terms: D003258:Consumer Behavior; D006761:Hospitals / Q000706:statistics & numerical data*; D006801:Humans; D020407:Internet; D008389:Marketing of Health Services; D017060:Patient Satisfaction; D010558:Personnel Loyalty