title: ["Learning from critical events"--a visit to managing staff: understanding errors].
authors.affiliation: h.lucassen@arcor.de
authors.forename: Hanna
authors.initials: H
authors.lastname: Lucassen
mesh_terms: D000368:Aged; D005858:Germany; D006707:Homes for the Aged / Q000458:organization & administration*; D006801:Humans; D019300:Medical Errors; D009735:Nursing Homes / Q000458:organization & administration*; D009737:Nursing Records / Q000592:standards; D011785:Quality Assurance, Health Care / Q000458:organization & administration* / Q000592:standards; D013647:Task Performance and Analysis