[Outpatient preoperative evaluation and clients' satisfaction.].
OBJECTIVE
Increasingly, anesthesiologists are performing preoperative evaluation. This study aimed at transversally evaluating external and internal clients satisfaction with Santa Casa de Porto Alegre outpatient preoperative evaluation department (APOA).


METHODS
A questionnaire was applied for one month to external clients (patients) before and after evaluation, and internal clients (anesthesiologists and surgeons) to evaluate their satisfaction with the preoperative evaluation department.


RESULTS
Ninety-nine percent of patients, 97% of anesthesiologists and 76% of surgeons were happy with the service.


CONCLUSIONS
Major issues were identified through clients suggestions and were primarily related to process logistics and to the difficulties of other anesthesiologists in accepting preoperative approaches based on APOAs clinical and epidemiological evidences.
Oliveira
Alexandre Roth de
AR
Irmandade Santa Casa de Misericórdia de Porto Alegre.
Mendes
Florentino Fernandes
FF
Oliveira
Maurício
M