[Certified quality management according to DIN ISO 9001 in a radiology department at a university hospital: measurable changes in academic quality indicators?].
OBJECTIVE
To evaluate the changes in academic quality indicators after implementation of a quality management system according to DIN ISO 9001:2000.


METHODS
After implementation and certification of a quality management system, the actual state based on quality indicators from the fields of student teaching, research, continuing education and the satisfaction of referring physician was determined. After implementation of an action plan for the individual areas, the temporal changes in the ratios were documented in the follow-up.


RESULTS
The evaluation of teaching performance obtained by questionnaire among the students of the radiology course showed a steady increase in satisfaction (mean value 2003: 2.7; 2007: 3.9). In the field of research an increase in scientific output was achieved based on the number of an internal publication score (2002: 99 points; 2006: 509). Repeated opinion surveys among our referring physicians found improvements in indicators for the appointment of investigations, consulting service and waiting times for the investigation, while the waiting times for internal transport service did not improve. Exemplary measurements of the success of the advanced training of the staff demonstrated the need for continuing education for quality improvement.


CONCLUSIONS
The evaluation of quality indicators showed over time a measurable positive impact on processes of a radiological University Hospital after implementation of a QM system according to DIN ISO 9001:2000.
Lorenzen
J
J
Diagnostikzentrum, Klinik und Poliklinik für Diagnostische und Interventionelle Radiologie, Universitätsklinikum Hamburg-Eppendorf, Hamburg. lorenzen@uke.uni-hamburg.de
Habermann
C
C
Utler
C
C
Grzyska
U
U
Weber
C
C
Adam
G
G
Koops
A
A
D002568:Certification / Q000331:legislation & jurisprudence / Q000458:organization & administration* / Q000592:standards; D004502:Education, Medical, Continuing / Q000331:legislation & jurisprudence / Q000458:organization & administration / Q000592:standards; D004503:Education, Medical, Graduate / Q000331:legislation & jurisprudence / Q000458:organization & administration / Q000592:standards; D005858:Germany; D017408:Guidelines as Topic / Q000592:standards; D006284:Health Plan Implementation / Q000331:legislation & jurisprudence / Q000458:organization & administration / Q000592:standards; D006785:Hospitals, University / Q000331:legislation & jurisprudence / Q000458:organization & administration* / Q000592:standards; D006801:Humans; D011643:Publishing / Q000331:legislation & jurisprudence / Q000458:organization & administration / Q000592:standards; D019984:Quality Indicators, Health Care / Q000331:legislation & jurisprudence / Q000458:organization & administration* / Q000592:standards; D011871:Radiology / Q000193:education / Q000458:organization & administration; D011872:Radiology Department, Hospital / Q000331:legislation & jurisprudence / Q000458:organization & administration* / Q000592:standards; D012015:Reference Standards; D012017:Referral and Consultation / Q000331:legislation & jurisprudence / Q000458:organization & administration / Q000592:standards; D011795:Surveys and Questionnaires; D017749:Total Quality Management / Q000331:legislation & jurisprudence / Q000458:organization & administration* / Q000592:standards; D014850:Waiting Lists