title: Exchanging information: patients' views on health care.
abstract: Patient support systems in Wales, including information services, are delivered by front line staff rather than dedicated support services teams. This article discusses an evaluation of patients' healthcare information experiences in primary and secondary care settings, and argues that front line staff are improving care by encouraging a communicative partnership with patients.
authors.affiliation: Faculty of Health, Sport and Science, University of Glamorgan.
authors.forename: Christine
authors.initials: C
authors.lastname: Wilson
authors.forename: Bridie
authors.initials: B
authors.lastname: Jones
authors.forename: Allyson
authors.initials: A
authors.lastname: Lipp
mesh_terms: D001294:Attitude to Health; D003142:Communication; D019983:Guideline Adherence; D019538:Health Care Surveys; D006297:Health Services Accessibility / Q000458:organization & administration; D006301:Health Services Needs and Demand / Q000458:organization & administration; D006801:Humans; D009718:Nurse Administrators / Q000458:organization & administration; D015403:Nursing Evaluation Research; D015404:Nursing Methodology Research; D010344:Patient Advocacy; D010353:Patient Education as Topic / Q000458:organization & administration*; D017410:Practice Guidelines as Topic; D013222:State Medicine / Q000458:organization & administration*; D013664:Teaching Materials / Q000592:standards; D017749:Total Quality Management / Q000458:organization & administration; D014852:Wales