title: Forensic and civil psychiatric inpatients: development of the inpatient satisfaction questionnaire.
abstract: The present study reports on the development of a measure designed to assess satisfaction with service among civil and forensic psychiatric inpatients. Survey items drawn from a review of existing measures were administered to 427 forensic and 416 civil male psychiatric inpatients. In an effort to develop a reliable and valid measure, a rigorous test development procedure was undertaken involving item and principal components analyses followed by a confirmatory factor analysis of the remaining items. For forensic inpatients, a 14-item questionnaire (Forensic Inpatient Satisfaction Questionnaire; F-ISQ) emerged that addressed four domains of satisfaction: Medication and Treatment, Physical Environment, Telephone Access, and Unit Rules and Procedures. For civil inpatients, an 11-item questionnaire (Civil Inpatient Satisfaction Questionnaire; C-ISQ) included two domains of satisfaction: Needs and Opportunities and Food and Comfort. Strong internal reliability and concurrent validity with other established measures of patient satisfaction were demonstrated.
authors.affiliation: Department of Psychiatry, New York University School of Medicine, New York, NY, USA. andrew.shiva@bellevue.nychhc.org
authors.forename: Andrew
authors.initials: A
authors.lastname: Shiva
authors.forename: Sara C
authors.initials: SC
authors.lastname: Haden
authors.forename: Jeannie
authors.initials: J
authors.lastname: Brooks
mesh_terms: D000293:Adolescent; D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D003134:Commitment of Persons with Psychiatric Disorders / Q000331:legislation & jurisprudence*; D005260:Female; D006760:Hospitalization; D006801:Humans; D008297:Male; D001523:Mental Disorders / Q000523:psychology / Q000628:therapy*; D008875:Middle Aged; D017060:Patient Satisfaction; D011329:Prisoners / Q000331:legislation & jurisprudence / Q000523:psychology*; D011567:Psychiatric Department, Hospital; D011795:Surveys and Questionnaires; D055815:Young Adult