Using data mining to segment healthcare markets from patients' preference perspectives.
OBJECTIVE
This paper aims to provide an example of how to use data mining techniques to identify patient segments regarding preferences for healthcare attributes and their demographic characteristics.


METHODS
Data were derived from a number of individuals who received in-patient care at a health network in 2006. Data mining and conventional hierarchical clustering with average linkage and Pearson correlation procedures are employed and compared to show how each procedure best determines segmentation variables.


RESULTS
Data mining tools identified three differentiable segments by means of cluster analysis. These three clusters have significantly different demographic profiles.


CONCLUSIONS
The study reveals, when compared with traditional statistical methods, that data mining provides an efficient and effective tool for market segmentation. When there are numerous cluster variables involved, researchers and practitioners need to incorporate factor analysis for reducing variables to clearly and meaningfully understand clusters.


CONCLUSIONS
Interests and applications in data mining are increasing in many businesses. However, this technology is seldom applied to healthcare customer experience management. The paper shows that efficient and effective application of data mining methods can aid the understanding of patient healthcare preferences.
Liu
Sandra S
SS
Department of Consumer Sciences and Retailing, Purdue University, West Lafayette, Indiana, USA. liuss@purdue.edu
Chen
Jie
J
D016000:Cluster Analysis; D003142:Communication; D003625:Data Collection / Q000379:methods*; D003657:Decision Making; D003710:Demography; D017598:Efficiency, Organizational; D019538:Health Care Surveys / Q000379:methods; D006801:Humans; D008389:Marketing of Health Services / Q000379:methods* / Q000458:organization & administration*; D017060:Patient Satisfaction; D011787:Quality of Health Care; D014481:United States