Linking technology with processes for payment collection.
To improve patient payment collections, providers should: Assess and improve communications with patients regarding personal out-of-pocket healthcare expenses at appropriate times within the revenue cycle. Use the optimal technology to access payment networks and the banking system. Develop and implement a payment training program for patient access associates and other appropriate staff.
Moynihan
James
J
U.S. Bank Healthcare Payments, Agoura Hills, Calif, USA. james.moynihan@usbank.com
Murphy
Jessica
J
D003142:Communication; D003199:Computer Systems; D003625:Data Collection; D005376:Financial Management / Q000458:organization & administration; D010350:Patient Credit and Collection / Q000458:organization & administration*; D013192:Staff Development