Footing the bill: patient portals, part I.
Tie financial portal strategy into overall portal strategy. Savings from patient portals for finance come in the areas of call center volumes, bill pay, scheduling, and increased volume. Financial functions on the patient portal should be balanced with clinical functions. Improve the revenue cycle process before going to a portal.
Lawrence
Daphne
D
D005377:Financial Management, Hospital; D055991:Health Records, Personal; D006801:Humans; D020407:Internet; D016347:Medical Records Systems, Computerized; D033283:Patient Access to Records; D010350:Patient Credit and Collection / Q000379:methods*; D014481:United States