title: Increasing admissions without increasing phone calls.
authors.affiliation: Simione Consultants' Marketing, Sales and Customer Service Consulting Division, Chapel Hill, NC, USA. mferris@simione.com
authors.forename: Michael T
authors.initials: MT
authors.lastname: Ferris
mesh_terms: D018574:Home Care Agencies; D008389:Marketing of Health Services; D010343:Patient Admission; D012017:Referral and Consultation / Q000458:organization & administration; D013685:Telecommunications / Q000706:statistics & numerical data