[The influence of quality management on job satisfaction and work load--exemplary study in a German hospital].
Surveys among employees are getting more and more relevant in hospital settings since an increase in both (1) efficiency and (2) quality in connection with (3) enhanced patient orientation will only be achieved, if at the same time the employees' health status and satisfaction are taken into account. Thus, the objective of this study was to compare the satisfaction of employees in a single hospital enquired in 2002 with that of 2005. Particular consideration was given to their view of quality management. Is there a correlation between employees' satisfaction, their degree of information on quality management, and their assessment of quality management? In the survey of 2005 employees were more satisfied with their work and their working conditions than in the previous inquiry conducted in 2002. They felt less mental stress, despite the declining length of hospitalisation combined with a higher turnover of in-hospital cases and with lower numbers of full-time staff. The employees' satisfaction, however, differed widely among the three departments with regard to the items "involvement with decisions" and "support by the superiors". The overall assessment of quality management is positive. Specific items such as the assessment of the management's commitment to quality management were strongly influenced by the employees' degree of information on quality management, which varies between departments. In the department with the lowest work satisfaction quality management was attributed a high potential for change and improvement. After quality management will have been implemented throughout the hospital, a new survey should be undertaken to evaluate whether quality management affects the employees' satisfaction with their work.
Hein
Sandra
S
Institut für Gesundheitsökonomie und klinische Epidemiologie, Universität zu Köln, Germany.
Lauterbach
Karl W
KW
Plamper
Evelyn
E
Gerber
Andreas
A
D003625:Data Collection; D003657:Decision Making; D006761:Hospitals / Q000592:standards*; D006801:Humans; D007588:Job Satisfaction; D010564:Personnel, Hospital / Q000523:psychology*; D011369:Professional-Patient Relations; D011785:Quality Assurance, Health Care; D011795:Surveys and Questionnaires