Bundling the value of discharge telephone calls and leader rounding.
Discharge telephone calls made by hospital staff provide invaluable opportunities to prevent adverse events, improve quality of care, and increase patient satisfaction. Similarly, the effect of rounding on patients can improve clinical quality and improve both patient and staff satisfaction. The author discusses how the combination of implementing both nurse leader rounding and discharge telephone calls simultaneously produced powerful positive outcomes in satisfaction and patient quality of care.
Setia
Nina
N
Hackensack University Medical Center, 30 Prospect Ave., Hackensack, NJ 07601, USA. nsetia@humed.com
Meade
Christine
C
D000359:Aftercare; D004282:Documentation / Q000592:standards; D006761:Hospitals; D006801:Humans; D007857:Leadership; D009739:Nursing Services / Q000458:organization & administration; D005791:Patient Care / Q000592:standards; D010351:Patient Discharge; D010353:Patient Education as Topic; D011787:Quality of Health Care / Q000592:standards; D013689:Telephone