Mission possible? The performance of prosocially motivated employees depends on manager trustworthiness.
The authors propose that in mission-driven organizations, prosocially motivated employees are more likely to perform effectively when trust cues enhance their perceptions of task significance. The authors develop and test a model linking prosocial motivation, trust cues, task significance, and performance across 3 studies of fundraisers using 3 different objective performance measures. In Study 1, perceiving managers as trustworthy strengthened the relationship between employees' prosocial motivation and performance, measured in terms of calls made. This moderated relationship was mediated by employees' perceptions of task significance. Study 2 replicated the interaction of manager trustworthiness and prosocial motivation in predicting a new measure of performance: dollars raised. It also revealed 3-way interactions between prosocial motivation, manager trustworthiness, and dispositional trust propensity, such that high trust propensity compensated for low manager trustworthiness to strengthen the association between employees' prosocial motivation and performance. Study 3 replicated all of the previous mediation and moderation findings in predicting initiative taken by professional fundraisers. Implications for work motivation, work design, and trust in organizations are discussed.
Grant
Adam M
AM
Kenan-Flagler Business School, University of North Carolina, Chapel Hill, NC 27599-3490, USA. agrant@unc.edu
Sumanth
John J
JJ
D000328:Adult; D003299:Cooperative Behavior; D003469:Culture; D004650:Employee Performance Appraisal; D005260:Female; D005653:Fund Raising; D006801:Humans; D007588:Job Satisfaction; D008297:Male; D008960:Models, Psychological; D009042:Motivation; D015279:Organizational Culture; D009937:Organizational Objectives; D010558:Personnel Loyalty; D010559:Personnel Management; D012933:Social Identification; D012945:Social Values; D035502:Trust