The role of health kiosks in 2009: literature and informant review.
Kiosks can provide patients with access to health systems in public locations, but with increasing home Internet access their usefulness is questioned. A literature and informant review identified kiosks used for taking medical histories, health promotion, self assessment, consumer feedback, patient registration, patient access to records, and remote consultations. Sited correctly with good interfaces, kiosks can be used by all demographics but many 'projects' have failed to become routine practice. A role remains for: (a) integrated kiosks as part of patient 'flow', (b) opportunistic kiosks to catch people's attention. Both require clear 'ownership' to succeed.
Jones
Ray
R
Faculty of Health and Social Work, University of Plymouth, Plymouth PL48AA, UK. ray.jones@plymouth.ac.uk
D022126:Access to Information; D006266:Health Education / Q000379:methods*; D006293:Health Promotion; D008487:Medical History Taking; D012017:Referral and Consultation; D013222:State Medicine; D006113:United Kingdom; D014584:User-Computer Interface