Model for improvement - Part Two: Measurement and feedback for quality improvement efforts.
Measurement and feedback are fundamental to quality improvement. There is a knowledge gap among health care professionals in knowing how to measure the impact of their quality improvement projects and how to use these data to improve care. This article presents a pragmatic approach to measurement and feedback for quality improvement efforts in local health care settings, such as hospitals or clinical practices. The authors include evidence-based strategies from health care and other industries, augmented with practical examples from the authors' collective years of experience designing measurement and feedback strategies.
Randolph
Greg
G
Department of Pediatrics, North Carolina Children's Center for Clinical Excellence, North Carolina Children's Hospital, CB# 7230, Chapel Hill, NC 27599-7230, USA. randolph@unc.edu
Esporas
Megan
M
Provost
Lloyd
L
Massie
Sara
S
Bundy
David G
DG
D000328:Adult; D002648:Child; D003695:Delivery of Health Care / Q000592:standards*; D017598:Efficiency, Organizational; D005246:Feedback; D006776:Hospitals, Pediatric / Q000592:standards / Q000706:statistics & numerical data / Q000639:trends; D006801:Humans; D007857:Leadership; D008875:Middle Aged; D017146:Models, Organizational; D009936:Organizational Innovation; D010043:Outcome and Process Assessment, Health Care / Q000379:methods*; D010372:Pediatrics / Q000458:organization & administration / Q000592:standards / Q000639:trends; D010818:Practice Patterns, Physicians' / Q000458:organization & administration* / Q000592:standards / Q000639:trends; D011785:Quality Assurance, Health Care / Q000458:organization & administration / Q000592:standards / Q000639:trends; D019984:Quality Indicators, Health Care; D011787:Quality of Health Care / Q000458:organization & administration / Q000592:standards / Q000639:trends; D014481:United States