[Construction and implementation of two quality indicators in nursing services].
Indicators monitor the quality of services and improve the attention offered to the patients. Hospital de Clinicas de Porto Alegre, Rio Grande do Sul, Brazil, has been developing strategies to assess its services according to its institutional management policy of quality The present study aims to report the experience at this university hospital with the construction and implementation of quality indicators in its nursing services. In 2006, four indicators were established: incidence of pressure ulcer, with a goal of < or = 10:1000 patients per day/month and incidence of falls from bed whose goal was established as < or = 2:1000 patients per day/month. Our challenge was to build and implement these indicators as management tools to assess the quality of nursing services, for this is a large hospital.
de Moura
Gisela Maria Schebela Souto
GM
Escola de Enfermagem, Universidade Federal do Rio Grande do Sul, Brasil. gmoura@hcpa.ufrgs.br
Juchem
Beatriz Cavalcanti
BC
Falk
Maria Lucia Rodrigues
ML
de Magalhães
Ana Maria Muller
AM
Suzuki
Lyliam Midori
LM
D000058:Accidental Falls / Q000706:statistics & numerical data; D000328:Adult; D001938:Brazil; D002648:Child; D006785:Hospitals, University / Q000592:standards / Q000706:statistics & numerical data; D006801:Humans; D015994:Incidence; D015401:Nursing Administration Research; D009732:Nursing Care; D009741:Nursing Staff, Hospital / Q000592:standards*; D003668:Pressure Ulcer / Q000453:epidemiology / Q000451:nursing; D019984:Quality Indicators, Health Care