Reinventing quality improvement. How the Memphis fire department survived "middle management paralysis".
Logan
J Harold
JH
Memphis Fire Department, USA. jim.logan@memphistn.gov
D017598:Efficiency, Organizational; D004632:Emergency Medical Services / Q000458:organization & administration*; D005390:Fires; D007324:Institutional Management Teams; D017146:Models, Organizational; D011785:Quality Assurance, Health Care; D013714:Tennessee