title: The Omega Project. Improving patient care through reclassification of non-emergent calls.
authors: Medic, Mecklenburg County (N.C) EMS Agency, USA. barryb@medic911.com
authors: Barry
authors: B
authors: Bagwell
authors: Jeff
authors: J
authors: Keith
mesh_terms: D017598:Efficiency, Organizational; D004631:Emergency Medical Service Communication Systems; D004632:Emergency Medical Services / Q000458:organization & administration*; D006801:Humans; D009657:North Carolina; D019982:Organizational Case Studies; D018802:Patient-Centered Care / Q000458:organization & administration; D011785:Quality Assurance, Health Care; D016526:Workload