Resistance to medical educational change: management and communication.
Medical education in Taiwan is currently undergoing active renovation. Reform and changes always bring resistance from the levels of individuals, institution and even the society. As an educational leader, to be able to manage resistance is a key to successful reform. This review article provides management strategies and communication skills to solve the resistance problem. The best solution to the problem is "to prevent" resistance from happening through identifying those who may be reluctant to change, and the reasons behind the potential resistance. Some of the reasons for resistance are threatening of self-interest and a loss of face, excess uncertainty, conservatism, fear of personal-worth declination in the organization, and different assessment or perception. The management and communication strategies are suggested to adjust to fit reform process, i.e., recognizing the needs for change, planning process, implementation, and institutionalization innovation. Finally, it is only with respect, empathy, sincerity and support that the resistance to changes can be resolved and difficulties can be overcome.
Tsai
Tsuen-Chiuan
TC
Municipal Wanfang Hospital, Taipei Medical University, Taipei, Taiwan. tsaitc2003@yahoo.com.tw
D003142:Communication; D004501:Education, Medical / Q000639:trends*; D006801:Humans; D013624:Taiwan