The mediating role of job involvement in the relationship between job characteristics and organizational citizenship behavior.
Past researchers have found that motivating job characteristics can increase employee display of organizational citizenship behavior (OCB). In this study, the authors extended previous research by investigating the mediating process of job involvement in the relationship between job characteristics and OCB. The authors collected data from 323 employees and their supervisors from 7 companies in Taiwan. Results show that, through the mediating process of job involvement, the 3 job characteristics (i.e., task identity, task significance, and autonomy) positively influenced the display of an employee's OCB, whereas skill variety had a negative effect on OCB. The authors discuss implications of their findings, contributions, limitations, and future research directions.
Chen
Chien-Cheng
CC
National Taipei University of Technology, Department of Business Management, Taiwan, Republic of China.
Chiu
Su-Fen
SF
D000328:Adult; D003256:Community Participation / Q000523:psychology; D004651:Employment / Q000523:psychology; D005260:Female; D006801:Humans; D007221:Industry / Q000145:classification; D007400:Interprofessional Relations; D007588:Job Satisfaction; D016013:Likelihood Functions; D008297:Male; D008875:Middle Aged; D015279:Organizational Culture; D017009:Professional Autonomy; D011361:Professional Competence; D012919:Social Behavior; D011795:Surveys and Questionnaires; D013624:Taiwan; D017132:Workplace / Q000523:psychology*; D055815:Young Adult