Presbyterian improves customer experience. Call center transformation involves software to create business rules for virtually any contact type, while improving the customer experience and access.
D003258:Consumer Behavior; D006297:Health Services Accessibility; D006751:Hospital Information Systems; D006801:Humans; D007253:Information Centers / Q000458:organization & administration*; D009516:New Mexico; D009936:Organizational Innovation; D016134:Organizational Policy; D012984:Software