title: Understanding failure: taking and maintaining control.
abstract: Here we discuss the use of Advanced Product Quality Planning (APOP) as an effective tool in analyzing risk within current processes in a health care environment. The analysis focuses on the management of urgent product or process recalls or alerts within the diverse and multiple sites of London Health Sciences Centre and St. Joseph's Health Care, London. Quality tools were used to transform a previously undeveloped process into a planned, predictable and controlled framework.
authors.affiliation: London Health Sciences Centre.
authors.forename: Colleen
authors.initials: C
authors.lastname: Keeler
authors.forename: Adrian
authors.initials: A
authors.lastname: Johnson
authors.forename: Amy
authors.initials: A
authors.lastname: Lee
mesh_terms: D003695:Delivery of Health Care / Q000458:organization & administration; D012308:Risk Management / Q000379:methods*; D013597:Systems Analysis