title: Creating an estate for a 'critical consumer'.
abstract: The challenges facing today's estates and facilities managers in creating a world-class, sustainable, care environment for individuals no longer "grateful patients" but instead "critical consumers" at a time when considerable uncertainty exists about how, and where, future patient care will be delivered, were discussed by speakers from the UK, mainland Europe, the US and Canada at HefmA's recent 12th Annual Conference in London. Jonathan Baillie reports.
authors.forename: Jonathan
authors.initials: J
authors.lastname: Baillie
mesh_terms: D000058:Accidental Falls / Q000517:prevention & control; D003226:Congresses as Topic; D003246:Conservation of Energy Resources; D017598:Efficiency, Organizational / Q000191:economics; D006779:Hospitals, Public / Q000191:economics / Q000458:organization & administration*; D006801:Humans; D008962:Models, Theoretical; D017060:Patient Satisfaction; D017149:Private Sector; D011787:Quality of Health Care; D013222:State Medicine / Q000191:economics / Q000458:organization & administration*; D006113:United Kingdom