Evaluating the Fraser Health Balanced Scorecard--a formative evaluation.
Fraser Health (FH), a large, Canadian, integrated health care network, adopted the Balanced Scorecard (BSC) approach to monitor organizational performance in 2006. This paper reports on the results of a formative evaluation, conducted in April, 2008, to assess the usefulness of the BSC as a performance-reporting system and a performance management tool. Results indicated that the BSC has proven to be useful for reporting performance but is not currently used for performance management in a substantial way.
Barnardo
Catherine
C
Decision Support Services in Fraser Health, British Columbia.
Jivanni
Amin
A
D000288:Administrative Personnel; D019985:Benchmarking / Q000379:methods*; D001955:British Columbia; D019033:Delivery of Health Care, Integrated / Q000458:organization & administration* / Q000592:standards; D019538:Health Care Surveys; D006801:Humans; D007857:Leadership; D036301:Qualitative Research