title: Who's talking? Communication and the casual/part-time nurse: a literature review.
abstract: The rapidly evolving nursing working environment has seen the increased use of flexible non standard employment, including part-time, casual and itinerate workers. Evidence suggests that the nursing workforce has been at the forefront of the flexibility push which has seen the appearance of a dual workforce and marginalization of part-time and casual workers by their full-time peers and managers. The resulting fragmentation has meant that effective communication management has become difficult. Additionally, it is likely that poor organisational communication exacerbated by the increased use of non standard staff, is a factor underlying current discontent in the nursing industry and may impact on both recruitment and retention problems as well as patient outcomes. This literature review explores the relationship between the increasing casualisation of the nursing workforce and, among other things, the communication practices of nurses within healthcare organisations.
authors.affiliation: Queensland University of Technology, Brisbane, QLD, Australia.
authors.forename: Mary
authors.initials: M
authors.lastname: Batch
authors.forename: Alan
authors.initials: A
authors.lastname: Barnard
authors.forename: Carol
authors.initials: C
authors.lastname: Windsor
mesh_terms: D001291:Attitude of Health Personnel; D003144:Communication Barriers; D003266:Continuity of Patient Care; D006801:Humans; D007400:Interprofessional Relations; D007588:Job Satisfaction; D015403:Nursing Evaluation Research; D009741:Nursing Staff, Hospital / Q000458:organization & administration / Q000523:psychology; D017063:Outcome Assessment, Health Care; D010561:Personnel Staffing and Scheduling / Q000458:organization & administration*; D010563:Personnel Turnover; D011787:Quality of Health Care; D016526:Workload / Q000523:psychology / Q000706:statistics & numerical data; D017132:Workplace / Q000458:organization & administration / Q000523:psychology