title: The quest to improve quality of services and to ensure that patients are satisfied with the care and treatment provided to them.
authors.forename: Kay
authors.initials: K
authors.lastname: Downey-Ennis
mesh_terms: D004059:Diffusion of Innovation; D006801:Humans; D015279:Organizational Culture; D017060:Patient Satisfaction; D019984:Quality Indicators, Health Care; D011787:Quality of Health Care