The quest for service excellence--one group's journey.
Shehab
Thomas M
TM
Huron Gastro, Ypsilanti, Michigan, USA. shehabt@trinity-health.org
Adler
Larry A
LA
D005762:Gastroenterology; D006123:Group Practice / Q000592:standards*; D006801:Humans; D019982:Organizational Case Studies; D017060:Patient Satisfaction; D011787:Quality of Health Care / Q000592:standards*