title: SLAs add accountability. Agreements can address a broad range of issues, including technical performance and customer-service responsiveness.
authors.forename: James
authors.initials: J
authors.lastname: Denny
mesh_terms: D003284:Contract Services / Q000592:standards*; D032982:Contracts / Q000592:standards; D020408:Health Insurance Portability and Accountability Act; D020407:Internet; D007400:Interprofessional Relations; D008491:Medical Informatics Applications; D012984:Software; D014481:United States