Using email and text messaging to improve patient compliance with blood monitoring.
BACKGROUND
Patients with inflammatory bowel disease may need immunosuppressant therapy. This involves frequent blood tests to ensure results are within safe limits.


OBJECTIVE
To investigate whether the use of email and text messaging to remind patients to have blood tests might result in better compliance than using more conventional methods of communication.


METHODS
Patients were divided into three groups by self-selection: one wanted email reminders; one wanted texts; while a control group received telephone calls and letters. Data on the delays was analysed.


RESULTS
In all groups receiving email, text messages or traditional phone call reminders, delays were reduced. Patients in the email/text messaging groups overwhelmingly found these methods helpful and wished them to continue.


CONCLUSIONS
The use of email and text messaging helped to reduce delays in monitoring and patients who selected these methods found it helpful. We aim to continue this service.
Ludlow
Helen
H
University Hospital Llandough, Cardiff and Vale NHS Trust.
Hurley
Joanna
J
Dolwani
Sunil
S
D034742:Electronic Mail; D006801:Humans; D007166:Immunosuppressive Agents / Q000627:therapeutic use; D015212:Inflammatory Bowel Diseases / Q000097:blood / Q000188:drug therapy; D008991:Monitoring, Physiologic / Q000592:standards*; D010349:Patient Compliance
D007166:Immunosuppressive Agents