title: The quest for service excellence--one group's journey.
authors.affiliation: Huron Gastro, Ypsilanti, Michigan, USA. shehabt@trinity-health.org
authors.forename: Thomas M
authors.initials: TM
authors.lastname: Shehab
authors.forename: Larry A
authors.initials: LA
authors.lastname: Adler
mesh_terms: D005762:Gastroenterology; D006123:Group Practice / Q000592:standards*; D006801:Humans; D019982:Organizational Case Studies; D017060:Patient Satisfaction; D011787:Quality of Health Care / Q000592:standards*