title: Strengthening the nurse-patient relationship: "what is the most important thing I can do for you today?".
abstract: We asked our patients, "What is the most important thing I can do for you today?" and analyzed the self-identified patient needs. Eleven themes emerged; we used these findings to drive a unit-based project and a hospital-based project, hard-wiring strategies into the infrastructure of Relationship-Centered Care to build relationships between patients/families and staff and to establish a healing and caring environment.
authors.affiliation: Neurological/Orthopedic Unit, Lutheran Medical Center, Brooklyn, New York, USA.
authors.forename: Agnes
authors.initials: A
authors.lastname: Cappabianca
authors.forename: Kell
authors.initials: K
authors.lastname: Julliard
authors.forename: Rosanne
authors.initials: R
authors.lastname: Raso
authors.forename: Jillian
authors.initials: J
authors.lastname: Ruggiero
mesh_terms: D018864:Cultural Diversity; D004282:Documentation; D004645:Empathy; D006301:Health Services Needs and Demand; D006801:Humans; D016294:Models, Nursing; D009519:New York City; D024802:Nurse's Role / Q000523:psychology*; D009723:Nurse-Patient Relations; D015403:Nursing Evaluation Research; D009737:Nursing Records; D010347:Patient Care Planning / Q000458:organization & administration; D010358:Patient Participation / Q000379:methods / Q000523:psychology; D018802:Patient-Centered Care / Q000458:organization & administration*; D016730:Program Development; D015397:Program Evaluation