title: Task analysis and application services for cross-organizational scheduling and citizen eBooking.
abstract: In this paper, we present generalized results from the task analysis and definition of software services to support healthcare appointment and services scheduling, based on national coordination project for citizen e-services in Finland which involves several regional initiatives. The results are part of guidelines for regional-level and national-level scheduling solutions in Finland, and can be used in similar efforts. The specification of a functional reference model and software services for appointment scheduling promotes interoperability and systems adaptability for the transformation of health services and citizen empowerment.
authors.affiliation: University of Kuopio, HIS R&D Unit, Fi-70211 Kuopio, Finland. juha.mykkanen@uku.fi
authors.forename: Juha
authors.initials: J
authors.lastname: Mykkänen
authors.forename: Mika
authors.initials: M
authors.lastname: Tuomainen
authors.forename: Pirkko
authors.initials: P
authors.lastname: Kortekangas
authors.forename: Anne
authors.initials: A
authors.lastname: Niska
mesh_terms: D001071:Appointments and Schedules; D001331:Automation; D005387:Finland; D017146:Models, Organizational; D010358:Patient Participation; D012984:Software; D018511:Systems Integration; D013647:Task Performance and Analysis