title: Measuring collections effort improves cash performance.
abstract: Having a satisfied work force can lead to an improved collections effort. Hiring the right people and training them ensures employee engagement. Measuring collections effort and offering incentives is key to revenue cycle success.
authors.affiliation: National Patient Account Services, Louisville, KY, USA. joe.shutts@hcahealthcare.com
authors.forename: Joe
authors.initials: J
authors.lastname: Shutts
mesh_terms: D004469:Economics, Hospital / Q000458:organization & administration*; D017598:Efficiency, Organizational / Q000191:economics*; D007588:Job Satisfaction; D009042:Motivation; D010350:Patient Credit and Collection / Q000458:organization & administration*; D010560:Personnel Selection; D010564:Personnel, Hospital / Q000191:economics