Patient satisfaction after endoscopic retrograde cholangiopancreatography for biliary stones: a prospective multicenter study in Lombardy.
OBJECTIVE
To measure patients' satisfaction after endoscopic retrograde cholangiopancreatography (ERCP) for biliary stones in a large number of unselected endoscopy units.


METHODS
A prospective study using a questionnaire (Group Health Association of America-9 [GHAA-9], modified) was administered 24 h and 30 days after the procedure. Patients undergoing endoscopy for biliary stones for the first time were enrolled in a large number of endoscopy units, regardless of their size and workload.


RESULTS
In all, 700 patients were enrolled in 15 units. A high proportion of patients expressed satisfaction (80%). Satisfaction was less extensive for pain control and the quality of information provided before the procedure. There were no differences in the replies to questionnaires at 24 h and 30 days.


CONCLUSIONS
It is feasible to record patients' satisfaction and in this series most patients were very satisfied. Criticisms concerned pain control and explanations provided before the procedure.
Masci
Enzo
E
Department of Gastrointestinal Endoscopy, San Paolo Universitary Hospital Milan, Italy. enzo.masci@ao-sanpaolo.it
Rossi
Marzia
M
Minoli
Giorgio
G
Mangiavillano
Benedetto
B
Bianchi
Guglielmo
G
Colombo
Enrico
E
Comin
Umberto
U
Fesce
Edoardo
E
Perego
Maurizio
M
Ravelli
Paolo
P
Lella
Fausto
F
Buffoli
Federico
F
Zambelli
Alessandro
A
Lomazzi
Aldo
A
Fasoli
Renato
R
Prada
Alberto
A
Testoni
Pier Alberto
PA
D000368:Aged; D000369:Aged, 80 and over; D000700:Analgesics / Q000627:therapeutic use; D001291:Attitude of Health Personnel; D002760:Cholangiopancreatography, Endoscopic Retrograde / Q000009:adverse effects; D002769:Cholelithiasis / Q000000981:diagnostic imaging / Q000601:surgery*; D005260:Female; D007722:Health Knowledge, Attitudes, Practice; D006801:Humans; D007558:Italy; D008297:Male; D008875:Middle Aged; D010149:Postoperative Pain / Q000209:etiology / Q000517:prevention & control; D010353:Patient Education as Topic; D017060:Patient Satisfaction; D011446:Prospective Studies; D011795:Surveys and Questionnaires; D013997:Time Factors; D016896:Treatment Outcome
D000700:Analgesics