title: RM matters: war of words.
authors.affiliation: TDIC (The Dentists Insurance Company), Sacramento, California, USA.
authors.forename: Carla
authors.initials: C
authors.lastname: Christensen
mesh_terms: D003812:Dentist-Patient Relations; D006801:Humans; D020407:Internet / Q000331:legislation & jurisprudence*; D008910:Minnesota; D010565:Persuasive Communication; D011215:Practice Management, Dental / Q000331:legislation & jurisprudence*; D011643:Publishing / Q000331:legislation & jurisprudence*; D012308:Risk Management