title: Patient satisfaction after endoscopic retrograde cholangiopancreatography for biliary stones: a prospective multicenter study in Lombardy.
abstract: OBJECTIVE
  To measure patients' satisfaction after endoscopic retrograde cholangiopancreatography (ERCP) for biliary stones in a large number of unselected endoscopy units.
  
  
  METHODS
  A prospective study using a questionnaire (Group Health Association of America-9 [GHAA-9], modified) was administered 24 h and 30 days after the procedure. Patients undergoing endoscopy for biliary stones for the first time were enrolled in a large number of endoscopy units, regardless of their size and workload.
  
  
  RESULTS
  In all, 700 patients were enrolled in 15 units. A high proportion of patients expressed satisfaction (80%). Satisfaction was less extensive for pain control and the quality of information provided before the procedure. There were no differences in the replies to questionnaires at 24 h and 30 days.
  
  
  CONCLUSIONS
  It is feasible to record patients' satisfaction and in this series most patients were very satisfied. Criticisms concerned pain control and explanations provided before the procedure.
authors.affiliation: Department of Gastrointestinal Endoscopy, San Paolo Universitary Hospital Milan, Italy. enzo.masci@ao-sanpaolo.it
authors.forename: Enzo
authors.initials: E
authors.lastname: Masci
authors.forename: Marzia
authors.initials: M
authors.lastname: Rossi
authors.forename: Giorgio
authors.initials: G
authors.lastname: Minoli
authors.forename: Benedetto
authors.initials: B
authors.lastname: Mangiavillano
authors.forename: Guglielmo
authors.initials: G
authors.lastname: Bianchi
authors.forename: Enrico
authors.initials: E
authors.lastname: Colombo
authors.forename: Umberto
authors.initials: U
authors.lastname: Comin
authors.forename: Edoardo
authors.initials: E
authors.lastname: Fesce
authors.forename: Maurizio
authors.initials: M
authors.lastname: Perego
authors.forename: Paolo
authors.initials: P
authors.lastname: Ravelli
authors.forename: Fausto
authors.initials: F
authors.lastname: Lella
authors.forename: Federico
authors.initials: F
authors.lastname: Buffoli
authors.forename: Alessandro
authors.initials: A
authors.lastname: Zambelli
authors.forename: Aldo
authors.initials: A
authors.lastname: Lomazzi
authors.forename: Renato
authors.initials: R
authors.lastname: Fasoli
authors.forename: Alberto
authors.initials: A
authors.lastname: Prada
authors.forename: Pier Alberto
authors.initials: PA
authors.lastname: Testoni
mesh_terms: D000368:Aged; D000369:Aged, 80 and over; D000700:Analgesics / Q000627:therapeutic use; D001291:Attitude of Health Personnel; D002760:Cholangiopancreatography, Endoscopic Retrograde / Q000009:adverse effects; D002769:Cholelithiasis / Q000000981:diagnostic imaging / Q000601:surgery*; D005260:Female; D007722:Health Knowledge, Attitudes, Practice; D006801:Humans; D007558:Italy; D008297:Male; D008875:Middle Aged; D010149:Postoperative Pain / Q000209:etiology / Q000517:prevention & control; D010353:Patient Education as Topic; D017060:Patient Satisfaction; D011446:Prospective Studies; D011795:Surveys and Questionnaires; D013997:Time Factors; D016896:Treatment Outcome
chemical_list: D000700:Analgesics