Quality control in the optical industry: From a work analysis of lens inspection to a training programme, an experimental case study.
A cognitive work analysis of quality inspection in the optical industry has been carried out in order to devise a training programme. The task concerned the inspection of high quality human eyeglass lenses. We conducted an experimental investigation of defect detection and acceptability decision-making tasks in 18 experts and novice inspectors. Detection and decision-making were investigated together and separately in two experimental sessions. We showed the effect of expertise on reaction times and errors, and we described the cognitive processes of novice inspectors. On the basis of the processing differences between the two groups, a training programme for new inspectors was devised and described. Finally, training effects were tested.
Rebsamen
Maryline
M
Université de Bourgogne, Laboratoire d'Etude de l'Apprentissage et du Développement (LEAD-CNRS, UMR 5022), Pôle AAFE, Esplanade Erasme, 21065 Dijon, BP 26513, France.
Boucheix
Jean-Michel
JM
Fayol
Michel
M
D005139:Eyeglasses / Q000592:standards*; D005260:Female; D006801:Humans; D007221:Industry; D007318:Inservice Training; D055095:Optics and Photonics; D016730:Program Development; D011786:Quality Control; D013647:Task Performance and Analysis