title: Transforming revenue cycle processes in an indigent care setting.
abstract: Steps that Grady Health System in Atlanta undertook in transforming its revenue cycle include: Conducting a complete revenue cycle assessment. Enhancing staff skill levels and customer service techniques--and holding staff. accountable for errors. Automating processes that previously were performed manually. Validating applications for financial assistance electronically. Screening for Medicare/Medicaid eligibility among self-pays.
authors.affiliation: The Outsource Group, St. Louis, USA. ckane@togarm.com
authors.forename: Jeff
authors.initials: J
authors.lastname: Drake
authors.forename: Cheri
authors.initials: C
authors.lastname: Kane
mesh_terms: D001331:Automation; D004469:Economics, Hospital / Q000458:organization & administration*; D017598:Efficiency, Organizational / Q000191:economics*; D005845:Georgia; D008489:Medical Indigency / Q000191:economics*; D019982:Organizational Case Studies