title: Development of an individualized service plan tool and rules for case management in Québec.
abstract: From past experience with integrated service delivery, there appears to be a need for a clinical tool to help case managers plan, monitor, and coordinate services. In this context the Québec Ministry of Health and Social Services created a task force to suggest improvements to the Individualized Service Plan tool included in the Multiclientele Assessment Tool. This article reports the findings of this multidisciplinary task force working with various clienteles (older, with physical or mental disabilities, mental diseases). Based on a literature review and recent results from the Program of Research on the Integration of Services for the Maintenance of Autonomy, the task force proposed a dynamic, concise, user-friendly tool and a clear definition of how it should be used. The Individualized Service Plan must list the patient's needs, with an orientation regarding the action plan for each, and a list of services allocated in response to these needs that work in the defined direction. The tool must also contain a section for analyzing variations between the services needed and allocated. This tool was presented to case managers for validation and received an enthusiastic response. It should be implemented in the coming years in the provincial Multiclientele Assessment Tool.
authors.affiliation: Geriatrics Department, European Georges Pompidou Hospital, Assistance Publique-Hôpitaux de Paris, France. dominique.somme@egp.aphp.fr
authors.forename: Dominique
authors.initials: D
authors.lastname: Somme
authors.forename: Lucie
authors.initials: L
authors.lastname: Bonin
authors.forename: Paule
authors.initials: P
authors.lastname: Lebel
authors.forename: Réjean
authors.initials: R
authors.lastname: Hébert
authors.forename: François
authors.initials: F
authors.lastname: Blanchard
mesh_terms: D019090:Case Management; D019033:Delivery of Health Care, Integrated / Q000458:organization & administration*; D006801:Humans; D009732:Nursing Care; D010347:Patient Care Planning / Q000458:organization & administration; D010348:Patient Care Team / Q000458:organization & administration*; D017009:Professional Autonomy; D016730:Program Development; D011792:Quebec