Patient satisfaction evaluations in different clinic care models: care stratification under a national demonstration project.
Primary Community Care Networks (PCCNs) were the product of primary care health reform in Taiwan. Under the PCCN intervened nationwide as a demonstration project, there were three types of service contexts for clinic patients: (1) member patients in PCCN clinics; (2) non-member patients in PCCN clinics; and (3) patients in non-PCCN clinics. A multi-site, cross-sectional validated survey of 3143 outpatients receiving care in clinics was conducted to investigate quality of care delivered to these three distinct clinic patients. It revealed that member patients indicated a higher level of satisfaction with the care quality of several physician-patient relationships and an increased willingness to recommend their clinics over non-member patients in PCCN clinics. However, no differences were found in the care quality evaluation measures between PCCN member patients and non-PCCN patients. Health policy implications were discussed for primary health reforms in clinic service contexts in this study.
School and Graduate Institute of Health Services Administration, College of Public Health, China Medical University, Taichung, Taiwan. yenju1115@hotmail.com
Blossom Yen-Ju
BY
Lin
Cheng-Chieh
CC
Lin
Yung Kai
YK
Lin
D000328:Adult; D000368:Aged; D003153:Community Health Services; D019033:Delivery of Health Care, Integrated; D005260:Female; D019538:Health Care Surveys; D006801:Humans; D008297:Male; D008875:Middle Aged; D017146:Models, Organizational; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011320:Primary Health Care; D013624:Taiwan; D055815:Young Adult