Patient satisfaction with retail health clinic care.
OBJECTIVE
To analyze patient satisfaction with care provided at two retail clinics by family nurse practitioners (FNPs) and physician assistants (PAs). To analyze patient characteristics and preferences of those patients seeking care at two retail clinics.


METHODS
Anonymous, voluntary, self-report surveys completed by patient, or parents of minor patients, in one of two medical retail clinics located in grocery stores in Arizona between May 2006 and July 2007.


CONCLUSIONS
We found that clients with varied incomes and different ethnicities valued the same attributes of retail health clinic care as those found in initial studies: convenient location, no appointment necessary, short wait time, and low cost.


CONCLUSIONS
The high degree of patient satisfaction found for retail health clinic care indicates that this type of entrepreneurial primary health care will continue to increase in numbers. Retail health clinics are a viable source of employment for FNPs.
San Diego State University, College of Health and Human Services, School of Nursing, San Diego, California 92182-4158, USA. lhunter@mail.sdsu.edu
Lauren P
LP
Hunter
Charles E
CE
Weber
Anthony P
AP
Morreale
James H
JH
Wall
D000554:Ambulatory Care Facilities / Q000706:statistics & numerical data; D001130:Arizona; D003132:Commerce; D016520:Entrepreneurship; D019538:Health Care Surveys; D006801:Humans; D009722:Nurse Practitioners; D017060:Patient Satisfaction; D010823:Physician Assistants