Patient satisfaction evaluations in different clinic care models: care stratification under a national demonstration project.
Primary Community Care Networks (PCCNs) were the product of primary care health reform in Taiwan. Under the PCCN intervened nationwide as a demonstration project, there were three types of service contexts for clinic patients: (1) member patients in PCCN clinics; (2) non-member patients in PCCN clinics; and (3) patients in non-PCCN clinics. A multi-site, cross-sectional validated survey of 3143 outpatients receiving care in clinics was conducted to investigate quality of care delivered to these three distinct clinic patients. It revealed that member patients indicated a higher level of satisfaction with the care quality of several physician-patient relationships and an increased willingness to recommend their clinics over non-member patients in PCCN clinics. However, no differences were found in the care quality evaluation measures between PCCN member patients and non-PCCN patients. Health policy implications were discussed for primary health reforms in clinic service contexts in this study.
Lin
Blossom Yen-Ju
BY
School and Graduate Institute of Health Services Administration, College of Public Health, China Medical University, Taichung, Taiwan. yenju1115@hotmail.com
Lin
Cheng-Chieh
CC
Lin
Yung Kai
YK
D000328:Adult; D000368:Aged; D003153:Community Health Services; D019033:Delivery of Health Care, Integrated; D005260:Female; D019538:Health Care Surveys; D006801:Humans; D008297:Male; D008875:Middle Aged; D017146:Models, Organizational; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011320:Primary Health Care; D013624:Taiwan; D055815:Young Adult