Using a performance management framework to improve quality.
In light of Lord Darzi's NHS Next Stage Review final report, which emphasises the need for clinical services to be effective and good quality, this article describes how a directorate in a mental health trust used a performance management framework to focus more closely on the quality of services.
Thomas
Jackie
J
Oxfordshire and Buckinghamshire Mental Health NHS Foundation Trust.
Humphrey
Deborah
D
Warmington
Sarah
S
D003132:Commerce / Q000458:organization & administration; D006801:Humans; D008605:Mental Health Services / Q000458:organization & administration*; D017146:Models, Organizational; D009937:Organizational Objectives; D010934:Planning Techniques; D016730:Program Development; D015397:Program Evaluation; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D019984:Quality Indicators, Health Care / Q000458:organization & administration*; D013222:State Medicine / Q000458:organization & administration*; D017749:Total Quality Management / Q000458:organization & administration*; D006113:United Kingdom