[From empowerment to customer satisfaction: experience of a medical oncology unit].
OBJECTIVE
The purpose of the study was the objective assessment of the outpatients satisfaction of the Medical Oncology Unit in Colleferro (USL Roma G), Italy.


METHODS
A retrospective survey conducted on 584 patients using a closed questionnaire focusing on nine items assess the degree of satisfaction expressed by patients relating to the different aspects of the service. The main aspects object of analysis were the accommodation, the relationship with the staff, the comfort of the structure and the health assistance received.


RESULTS
The survey showed a high percentage of overall satisfaction for each of the nine parameters evaluated. There were no significant differences appreciated on a personal variables.


CONCLUSIONS
The evaluation of customer satisfaction is a useful tool to measure patients approval and to meet their needs.
Dipartimento di Oncologia, UOC Oncologia Medica, P.O. di Colleferro, Italia. drcifaldi@tiscali.it
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L
Cifaldi
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Gareri
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G
Cristina
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V
Felicetti
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U
Gremigni
D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D005260:Female; D006757:Hospital Units; D006801:Humans; D008297:Male; D008495:Medical Oncology; D008875:Middle Aged; D017060:Patient Satisfaction; D011209:Power, Psychological; D012189:Retrospective Studies; D055815:Young Adult