title: Satisfaction of in-patients concerning patient care in a tertiary care hospital in Punjab.
abstract: Patient satisfaction is defined as a patient's personal evaluation of health care services and providers and thus a vital component of health care outcome and remains an area of interest and need in health care. Hence to assess in-patient satisfaction a study was conducted in a private tertiary care hospital on a stratified random sample of 100 in-patients drawn from four different general wards using a structured questionnaire. Overall the patients were found to be generally satisfied with care and services provided with a score of 87.12%.
authors.affiliation: Department of Microbiology, Christian Medical College, Ludhiana, Punjab.
authors.forename: Sheena Ann
authors.initials: SA
authors.lastname: Mammen
authors.forename: S R
authors.initials: SR
authors.lastname: Varghese
authors.forename: R
authors.initials: R
authors.lastname: Isaac
mesh_terms: D003430:Cross-Sectional Studies; D005260:Female; D006784:Hospitals, Teaching; D006801:Humans; D007297:Inpatients; D008297:Male; D017060:Patient Satisfaction