Using business intelligence to improve performance.
Cleveland Clinic's enterprise performance management program offers proof that comparisons of actual performance against strategic objectives can enable healthcare organization to achieve rapid organizational change. Here are four lessons Cleveland Clinic learned from this initiative: Align performance metrics with strategic initiatives. Structure dashboards for the CEO. Link performance to annual reviews. Customize dashboard views to the specific user.
Wadsworth
Tom
T
Cleveland Clinic, USA. wadswot@ccf.org
Graves
Brian
B
Glass
Steve
S
Harrison
A Marc
AM
Donovan
Chris
C
Proctor
Andrew
A
D000046:Academic Medical Centers / Q000458:organization & administration / Q000592:standards*; D019985:Benchmarking / Q000379:methods*; D003132:Commerce; D017598:Efficiency, Organizational; D004650:Employee Performance Appraisal; D009820:Ohio; D019984:Quality Indicators, Health Care; D014584:User-Computer Interface