title: Using business intelligence to improve performance.
abstract: Cleveland Clinic's enterprise performance management program offers proof that comparisons of actual performance against strategic objectives can enable healthcare organization to achieve rapid organizational change. Here are four lessons Cleveland Clinic learned from this initiative: Align performance metrics with strategic initiatives. Structure dashboards for the CEO. Link performance to annual reviews. Customize dashboard views to the specific user.
authors.affiliation: Cleveland Clinic, USA. wadswot@ccf.org
authors.forename: Tom
authors.initials: T
authors.lastname: Wadsworth
authors.forename: Brian
authors.initials: B
authors.lastname: Graves
authors.forename: Steve
authors.initials: S
authors.lastname: Glass
authors.forename: A Marc
authors.initials: AM
authors.lastname: Harrison
authors.forename: Chris
authors.initials: C
authors.lastname: Donovan
authors.forename: Andrew
authors.initials: A
authors.lastname: Proctor
mesh_terms: D000046:Academic Medical Centers / Q000458:organization & administration / Q000592:standards*; D019985:Benchmarking / Q000379:methods*; D003132:Commerce; D017598:Efficiency, Organizational; D004650:Employee Performance Appraisal; D009820:Ohio; D019984:Quality Indicators, Health Care; D014584:User-Computer Interface