Chapter 1. Concepts and principles of quality management.
Quality and continuous quality improvement play a key role in health care. The specialty of nephrology is no exception. Quality and its ongoing improvement is the right thing to do because of the human lives at stake. It is also the business thing to do because of regulatory compliance and pay-for-performance expectations. Quality improvement in health care is not a new concept. CQI, however, has at times been misunderstood, under used, and even misused. It is not simply paperwork to be completed for regulatory or corporate compliance. It is a time-tested, common-sense approach to quality that really works in helping to identify improvement needs, develop solutions, and assess results of actions taken, both in the short and long term. When all is said and done, CQI is a mindset--a way of thinking about and practicing for quality.
Gail
G
Wick
D004509:Education, Nursing, Continuing; D008962:Models, Theoretical; D017749:Total Quality Management