title: Patient satisfaction questionnaire and quality achievement in hospital care: the case of a Greek public university hospital.
abstract: The scope of this research has been to investigate the satisfaction of Greek patients hospitalized in a tertiary care university public hospital in Alexandroupolis, Greece, in order to improve medical, nursing and organizational/administrative services. It is a cross-sectional study involving 200 patients hospitalized for at least 24 h. We administered a satisfaction questionnaire previously approved by the Greek Health Ministry. Four aspects of satisfaction were employed (medical, hotel facilities/organizational, nursing, global). Using principal component analysis, summated scales were formed and tested for internal consistency with the aid of Cronbach's alpha coefficient. The non-parametric Spearman rank correlation coefficient was also used. The results reveal a relatively high degree of global satisfaction (75.125%), yet satisfaction is higher for the medical (89.721%) and nursing (86.432%) services. Moreover, satisfaction derived from the hotel facilities and the general organization was found to be more limited (76.536%). Statistically significant differences in participant satisfaction were observed (depending on age, gender, citizenship, education, number of previous admissions and self-assessment of health status at the first and last day of patients' stay) for the medical, nursing and hotel facilities/organizational dimension, but not for global satisfaction. The present study confirms the results of previously published Greek surveys.
authors.affiliation: Department of Neurosurgery - Democritus University of Thrace Medical School, University Hospital of Alexandroupolis, Alexandroupolis, Greece. gkmatis@yahoo.gr
authors.forename: Georgios K
authors.initials: GK
authors.lastname: Matis
authors.forename: Theodossios A
authors.initials: TA
authors.lastname: Birbilis
authors.forename: Olga I
authors.initials: OI
authors.lastname: Chrysou
mesh_terms: D000293:Adolescent; D000328:Adult; D002648:Child; D002675:Child, Preschool; D003430:Cross-Sectional Studies; D005260:Female; D006115:Greece; D006785:Hospitals, University / Q000592:standards*; D006801:Humans; D007223:Infant; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care; D011787:Quality of Health Care / Q000592:standards*; D011795:Surveys and Questionnaires; D055815:Young Adult