Describing the organisational culture of a selection of community pharmacies using a tool borrowed from social science.
OBJECTIVE
To describe the dimensions of organisational culture within a selection of community pharmacies.


METHODS
Community pharmacy in the New Zealand primary care sector which is partially government funded and currently undergoing major reform. Community pharmacy is under pressure to take on new roles, integrate within the wider primary care team and deliver the expectations of contemporary health policy.


METHODS
The mixed methods approach of concept mapping was undertaken with 10 representatives from six community pharmacies selected as case sites. The process was split into three parts (a) face to face brainstorming to generate statements describing culture, followed by (b) statement reduction, piloting and approval of statement list by participants, followed by (c) sorting the statements into 'like' groups. Multidimensional scaling analysis of participant sorting allows the development of discrete clusters of statements that describe aspects of organizational culture.


RESULTS
A set of 105 statements were generated at the brainstorming meeting. Eight clusters of organisational culture resulted from participant sorting: leadership and staff management; valuing each other and the team; free thinking, fun and open to challenge; trusted behaviour; customer relations; focus on external integration; providing systematic advice; embracing innovation.


CONCLUSIONS
Community pharmacy is under pressure to take on new roles and deliver and there is some evidence organisational culture of pharmacy may be a barrier. Our paper outlines the development of a survey instrument for describing organisational culture through Concept mapping, a tool borrowed from social sciences. This tool can be used for exploration of aspects of culture that may be important in the change management process for improving the effectiveness of community pharmacy as expected by contemporary primary health care policy.
Scahill
Shane
S
School of Pharmacy, Faculty of Medical and Health Sciences, The University of Auckland, Private Bag 92019, Auckland, New Zealand. s.scahill@auckland.ac.nz
Harrison
Jeff
J
Carswell
Peter
P
D000328:Adult; D016000:Cluster Analysis; D003258:Consumer Behavior; D003625:Data Collection / Q000379:methods*; D005260:Female; D006282:Health Personnel; D006291:Health Policy; D006801:Humans; D038622:Internationality; D008297:Male; D008875:Middle Aged; D009313:National Health Programs; D009520:New Zealand; D019982:Organizational Case Studies; D015279:Organizational Culture; D009936:Organizational Innovation; D010594:Pharmacies / Q000458:organization & administration*; D024382:Professional Role; D012942:Social Sciences / Q000379:methods*; D055815:Young Adult