Why repressing emotions is bad for business.
Emotional investment improves relationships and promotes satisfying, enduring agreements. In a difficult economy, when other kinds of rewards are scarce, making people in your organization feel upbeat and engaged can yield considerable value.
Shapiro
Daniel
D
Harvard International Negotiation Program, Harvard Medical School, Boston Massachusetts, USA. dlshapiro@law.harvard.edu
D003132:Commerce; D004644:Emotions; D007400:Interprofessional Relations; D014481:United States