title: Technology: How digital services make use of the personal touch.
authors.forename: Joel
authors.initials: J
authors.lastname: Bailey
mesh_terms: D003256:Community Participation / Q000379:methods; D054626:Consumer Health Information / Q000379:methods*; D006801:Humans; D008490:Medical Informatics / Q000379:methods*; D009936:Organizational Innovation; D012944:Social Support; D013222:State Medicine; D006113:United Kingdom