Community Perception and Client Satisfaction about the Primary Health Care Services in an Urban Resettlement Colony of New Delhi.
OBJECTIVE
This study attempts to assess the community perception and client satisfaction of primary health care services provided by mobile health clinics.


OBJECTIVE
To assess the awareness of the community about mobile health clinic services and its utilization in an urban area and to assess the client satisfaction of those who have utilized the services.


METHODS
A cross-sectional community-based study.


METHODS
Dr. Ambedkar Nagar, urban resettlement colony of New Delhi.


METHODS
July 2006 and September 2006.


METHODS
For exit interviews, patients who have utilized the mobile health clinic; for community interviews, an adult member present in the family.


METHODS
For the community survey, two blocks were randomly chosen and the interview was carried out by house visits. For exit interviews, patients were selected randomly from those attending the mobile health clinic.


METHODS
Descriptive statistical analysis.


CONCLUSIONS
A total of 377 interviews were conducted (295 community interviews and 82 exit interviews). It was seen that 82% were aware of the mobile health clinic but more than two-thirds preferred private practitioners; reasons given were that they have more trust in private practitioners, convenient timings, and less waiting time. Approximately two-thirds to three-fourths of the clients were satisfied with the mobile health clinic services. Client satisfaction is an important measure of the quality of health care and needs to be addressed in order to improve the utilization of primary health care services in urban areas.
Patro
Binod Kumar
BK
Centre for Community Medicine, All India Institute of Medical Sciences, New Delhi - 110 029, India.
Kumar
Rakesh
R
Goswami
Anil
A
Nongkynrih
Baridalyne
B
Pandav
Chandrakant S
CS