title: Why repressing emotions is bad for business.
abstract: Emotional investment improves relationships and promotes satisfying, enduring agreements. In a difficult economy, when other kinds of rewards are scarce, making people in your organization feel upbeat and engaged can yield considerable value.
authors.affiliation: Harvard International Negotiation Program, Harvard Medical School, Boston Massachusetts, USA. dlshapiro@law.harvard.edu
authors.forename: Daniel
authors.initials: D
authors.lastname: Shapiro
mesh_terms: D003132:Commerce; D004644:Emotions; D007400:Interprofessional Relations; D014481:United States