title: Customer care measures up. Assisted living pursues evidence-based quality agenda.
authors.forename: Brad
authors.initials: B
authors.lastname: Shiverick
mesh_terms: D000368:Aged; D040561:Assisted Living Facilities / Q000592:standards*; D001291:Attitude of Health Personnel; D003258:Consumer Behavior; D006801:Humans; D014481:United States