title: Exploration of patients' perspectives of quality within an extended scope physiotherapists' spinal screening service.
abstract: Patient views about Extended Scope Physiotherapy services have rarely been sought. This study aimed to establish the dimensions of quality that were important to patients referred to such a service. This was a qualitative study using face-to-face semistructured interviews and was conducted at one tertiary teaching hospital in the United Kingdom. Thirty-four consecutive patients referred to a spinal extended physiotherapy practitioner service were invited to participate. Thirteen provided informed consent, and 12 were interviewed. Semistructured interviews were recorded and transcribed, and a framework qualitative data analysis was performed. Data analysis revealed five key themes that were important to the participants in the quality of the service: provision of information, professional skills, interpersonal skills, outcome, and patient care pathway. This study has produced key themes within the structure, process, and outcome of a spinal extended physiotherapy practitioner service that are determinants of quality by patients about to use this service. This preliminary work will be used to develop a questionnaire for patients using this service.
authors.affiliation: Sheffield Teaching Hospitals Foundation NHS Trust, Sheffield, UK.
authors.forename: Sarah
authors.initials: S
authors.lastname: Reeve
authors.forename: Stephen
authors.initials: S
authors.lastname: May
mesh_terms: D000328:Adult; D000368:Aged; D003142:Communication; D005260:Female; D006801:Humans; D007407:Interviews as Topic; D008297:Male; D008403:Mass Screening / Q000523:psychology* / Q000592:standards; D008875:Middle Aged; D010043:Outcome and Process Assessment, Health Care; D017060:Patient Satisfaction; D026761:Physical Therapy Specialty / Q000592:standards*; D011369:Professional-Patient Relations; D013122:Spinal Diseases / Q000175:diagnosis*