How to get the customer service your practice deserves.
What is good customer service, and how can office managers and others who deal with medical supply distributors get the customer service they deserve? This article covers the basics of good customer service, including examples of companies known for putting the customer first-Nordstrom, Disney, Johnson &Johnson, and VaxServe. Helpful tips on what to look for in a distributor include personalized service, cost considerations, dedication, knowledge, experience, helpfulness, openness, reliability, and compatibility.
Cavallo
Nancy
N
Appleseed Group, 454 Washington Crossing PE Road, Titusville, NJ 08560, USA. ncavallo@appleseedgroup.com
D003258:Consumer Behavior; D006801:Humans; D017060:Patient Satisfaction; D011216:Practice Management, Medical / Q000592:standards*; D011787:Quality of Health Care / Q000592:standards*; D014481:United States