title: [Process design method for a multicriteria performance: application to the French Blood Establishment].
abstract: The organisations' performance is not restricted to economic criteria, it integrates other dimensions: social, safety, quality, environmental, ethical, scientific... There are few multicriteria design and management methods for organisations. In this article, we propose an analysis and modelling method of the values creation based on systematic approach. This method enables to integrate all the stakeholders' points of view and expectations in order to have a global vision of the performance. We have applied this method to one French Blood Establishment process.
authors.affiliation: Laboratoire de génie industriel, école centrale Paris, grande voie Vignes, 92290 Châtenay Malabry, France. wided.sghaier@efs.sante.fr
authors.forename: W
authors.initials: W
authors.lastname: Sghaier
authors.forename: E
authors.initials: E
authors.lastname: Hergon
authors.forename: J-C
authors.initials: JC
authors.lastname: Bocquet
authors.forename: A
authors.initials: A
authors.lastname: Desroches
mesh_terms: D001771:Blood Banks / Q000592:standards*; D003657:Decision Making; D003661:Decision Support Techniques; D005602:France; D006801:Humans; D012308:Risk Management / Q000191:economics; D012449:Safety / Q000191:economics