How was patient empowerment portrayed in information leaflets describing the community pharmacy Medicines Use Review service in the UK?
OBJECTIVE
The Medicines Use Review (MUR) community pharmacy service was introduced in 2005 to enhance patient empowerment but the service has not been taken up as widely as expected. We investigated the depiction of the patient-pharmacist power relationship within MUR patient information leaflets.


METHODS
We identified 11 MUR leaflets including the official Department of Health MUR booklet and through discourse analysis examined the way language and imagery had been used to symbolise and give meaning to the MUR service, especially the portrayal of the patient-pharmacist interactions and the implied power relations.


RESULTS
A variety of terminology was used to describe the MUR, a service that aimed ultimately to produce more informed patients through the information imparted by knowledgeable, skilled pharmacists.


CONCLUSIONS
The educational role of the MUR overshadowed the intended patient empowerment that would take place with a true concordance-centred approach. Although patient empowerment was implied, this was within the boundaries of the biomedical model with the pharmacist as the expert provider of medicines information.


CONCLUSIONS
If patient empowerment is to be conveyed this needs to be communicated to patients through consistent use of language and imagery that portrays the inclusivity intended.
van den Berg
Melandi
M
Boots UK and Kingston University, UK.
Donyai
Parastou
P
D003142:Communication; D003157:Community Pharmacy Services; D004346:Drug Information Services; D017723:Drug Utilization Review / Q000706:statistics & numerical data*; D006801:Humans; D010174:Pamphlets; D010353:Patient Education as Topic / Q000379:methods*; D010361:Patients; D010595:Pharmacists; D011209:Power, Psychological; D011369:Professional-Patient Relations; D006113:United Kingdom