Maternal satisfaction with maternal-infant nursing care in Campeche, Mexico.
OBJECTIVE
Evaluate and compare maternal-satisfaction (global and areas) with maternal-child nursing care (MSMINC) and to explore the relationship of MSMINC with wait time, length of visit, and maternal age and education.


METHODS
Cross-sectional descriptive study comprising 213 mothers. Group 1 (n = 84), mothers of children aged <1 year, and Group 2 (n = 129), mothers of children between 1 and 4 years of age. The patient satisfaction scale was applied.


RESULTS
Global MSMINC was 76.26 and 79.21 for Groups 1 and 2, respectively. No associated factors were found in Group 1. In Group 2, wait time was associated with MSMINC in the technical-professional area (F = 3.13; df = 128; B = -0.21; p = 0.01).


CONCLUSIONS
The fact that these study participants identified only MSMINC-associated factors in the technical-professional area may indicate that care is centered on technical procedures. Given that MSMINC-associated factors were not identified in Group 1, we recommend exploration of maternal expectations and perceptions of care.
Flores Peña
Yolanda
Y
Universidad Autónoma de Nuevo León, Mexico. yolaflo@hotmail.com
R de la Gala
Silvia Esthela Vázquez
SE
Cerda-Flores
Ricardo Martín
RM
D002675:Child, Preschool; D003258:Consumer Behavior; D003430:Cross-Sectional Studies; D005260:Female; D006801:Humans; D007223:Infant; D007231:Infant, Newborn; D008430:Maternal-Child Health Centers / Q000592:standards*; D008800:Mexico