A conflict management scale for pharmacy.
OBJECTIVE
To develop and establish the validity and reliability of a conflict management scale specific to pharmacy practice and education.


METHODS
A multistage inventory-item development process was undertaken involving 93 pharmacists and using a previously described explanatory model for conflict in pharmacy practice. A 19-item inventory was developed, field tested, and validated.


RESULTS
The conflict management scale (CMS) demonstrated an acceptable degree of reliability and validity for use in educational or practice settings to promote self-reflection and self-awareness regarding individuals' conflict management styles.


CONCLUSIONS
The CMS provides a unique, pharmacy-specific method for individuals to determine and reflect upon their own conflict management styles. As part of an educational program to facilitate self-reflection and heighten self-awareness, the CMS may be a useful tool to promote discussions related to an important part of pharmacy practice.
Austin
Zubin
Z
Leslie Dan Faculty of Pharmacy, University of Toronto, Canada.
Gregory
Paul A
PA
Martin
Craig
C
D001291:Attitude of Health Personnel; D001364:Awareness; D057189:Checklist; D003220:Conflict, Psychological; D003299:Cooperative Behavior; D006801:Humans; D007400:Interprofessional Relations; D017008:Negotiating; D010348:Patient Care Team; D010559:Personnel Management; D010595:Pharmacists / Q000523:psychology*; D010865:Pilot Projects; D011594:Psychometrics; D015203:Reproducibility of Results; D012649:Self Concept; D020377:Self Efficacy; D013339:Students, Pharmacy / Q000523:psychology*