title: Crucial conversations: the most potent force for eliminating disruptive behavior.
authors.affiliation: VitalSmarts, USA. j.grenny@vitalsmarts.com
authors.forename: Joseph
authors.initials: J
authors.lastname: Grenny
mesh_terms: D006270:Health Facility Administrators; D006791:Hostility; D006801:Humans; D007400:Interprofessional Relations; D007591:Joint Commission on Accreditation of Healthcare Organizations; D019555:Physician-Nurse Relations; D017751:Safety Management / Q000592:standards*; D012920:Social Behavior Disorders / Q000517:prevention & control*; D011049:Social Control Policies; D014481:United States