[Quality management and safety culture in medicine: context and concepts].
The publication of the IOM report "To err is human: building a safer health system" in 1999 put spotlight on the primacy of the principle of primum non nocere and made patient safety a central topic of quality management. A key conclusion of the report was the need for a well-developed safety culture. While concepts of quality management have evolved along the lines of ISO and Total Quality Management over the last decades patient safety still has not got the same amount of attention (PubMed). Evidence from other safety-critical areas but also from the field of medicine itself suggests that an efficient culture of safety is a conditio sine qua non for the sustainable improvement of patient safety. Considering these arguments the present paper aims at emphasizing the importance of an efficient culture of safety for patient safety and quality management in healthcare. In addition, key instruments of safety culture as well as their limitations will be presented.
Wischet
Werner
W
UMIT-University for Health Sciences, Medical Informatics and Technology, Hall in Tirol, Osterreich. werner.wischet@umit.at
Eitzinger
Claudia
C
D003469:Culture; D005194:Family Practice / Q000592:standards*; D005858:Germany; D006801:Humans; D017060:Patient Satisfaction; D010465:Perception; D011785:Quality Assurance, Health Care; D012449:Safety / Q000592:standards*; D011795:Surveys and Questionnaires