title: Improving patient flow with a support service call center.
abstract: Using a call center model for central transport and housekeeping services is key to improving patient flow. Costs for creating a call center environment are incurred for labor and technology. The hospital's financial executive can help the planning team perform the cost-benefit analysis.
authors.affiliation: ARAMARK Healthcare, Downers Grove, IL, USA. wyman-maryann@aramark.com
authors.forename: Mary Ann
authors.initials: MA
authors.lastname: Wyman
mesh_terms: D017598:Efficiency, Organizational; D006747:Hospital Communication Systems / Q000458:organization & administration; D006797:Housekeeping, Hospital / Q000458:organization & administration; D010360:Patient Transfer / Q000592:standards*