title: Dealing with bullying in the workplace: toward zero tolerance.
abstract: Recent reports indicate an absence of respect in workplace culture. Every person has the right to a workplace that is fair and equitable and in which he or she is treated with respect and dignity. Working in a collegial manner is challenging when environments have staff who engage in unprofessional or disruptive behaviors. A number of steps can be taken to support a healthy workplace and prevent bullying. Healthy workplaces are ones in which leaders and managers lead by example, champion respect, and set the tone and expectation for behaviors essential for fostering a harmonious and collaborative environment. The role of the leader/manager is crucial in developing a positive workplace culture that supports a high level of professionalism and a culture of zero tolerance toward bullying.
authors.affiliation: Research Unit, Concord Centre for Mental Health, Concord Hospital, Concord, New South Wales, Australia. michelle.cleary@email.cs.nsw.gov.au
authors.forename: Michelle
authors.initials: M
authors.lastname: Cleary
authors.forename: Glenn E
authors.initials: GE
authors.lastname: Hunt
authors.forename: Garry
authors.initials: G
authors.lastname: Walter
authors.forename: Michael
authors.initials: M
authors.lastname: Robertson
mesh_terms: D000223:Adaptation, Psychological; D001291:Attitude of Health Personnel; D003142:Communication; D004282:Documentation; D004509:Education, Nursing, Continuing; D006272:Health Facility Environment / Q000458:organization & administration; D006801:Humans; D007400:Interprofessional Relations; D007857:Leadership; D009718:Nurse Administrators / Q000458:organization & administration / Q000523:psychology; D024802:Nurse's Role / Q000523:psychology; D009740:Nursing Staff / Q000193:education / Q000458:organization & administration / Q000523:psychology*; D016272:Occupational Health / Q000706:statistics & numerical data; D015279:Organizational Culture; D011361:Professional Competence; D011568:Psychiatric Nursing; D012647:Self-Assessment; D012919:Social Behavior; D017132:Workplace / Q000458:organization & administration / Q000523:psychology*