title: Right information at the right time.
authors.affiliation: NHS Direct.
authors.forename: Enid
authors.initials: E
authors.lastname: Povey
mesh_terms: D006297:Health Services Accessibility / Q000458:organization & administration; D015277:Hotlines / Q000458:organization & administration*; D006801:Humans; D020407:Internet / Q000458:organization & administration*; D009937:Organizational Objectives; D010353:Patient Education as Topic / Q000458:organization & administration*; D012647:Self-Assessment; D013222:State Medicine / Q000458:organization & administration*; D006113:United Kingdom