title: Nurse interventions in ambulance command-and-control centres.
abstract: As a result of a merger between NHS Direct in Wales and the Welsh Ambulance Services NHS Trust, an initiative in which nurses assess the presenting symptoms of people who call for emergency services has been launched. This article describes how the initiative has ensured that patients receive the services they need, reduced the number of inappropriate ambulance call-outs and helped the nurses involved to improve their practice.
authors.affiliation: NHS Direct Wales, Carmarthen Ambulance Control.
authors.forename: Liam
authors.initials: L
authors.lastname: Crowther
authors.forename: Richard
authors.initials: R
authors.lastname: Williams
mesh_terms: D000552:Ambulances / Q000458:organization & administration*; D002983:Clinical Competence; D003936:Diagnosis, Computer-Assisted; D004631:Emergency Medical Service Communication Systems / Q000458:organization & administration*; D016529:Emergency Nursing / Q000458:organization & administration*; D015277:Hotlines / Q000458:organization & administration*; D006801:Humans; D007857:Leadership; D024802:Nurse's Role; D009730:Nursing Assessment; D015403:Nursing Evaluation Research; D017063:Outcome Assessment, Health Care; D010865:Pilot Projects; D012984:Software; D014218:Triage / Q000458:organization & administration*; D014852:Wales