title: Patient relations "road show" at university health network.
abstract: COMPLAINTS, COMPLAINTS, COMPLAINTS! Where are my results? Why do I have to wait so long? Is anybody listening? Does anybody care? I'm a taxpayer; I am entitled! Sound familiar? These are the kinds of things we hear on a daily basis from patients and family members.
authors.affiliation: University Health Network, Toronto, Ontario.
authors.forename: Terry
authors.initials: T
authors.lastname: Gordon
authors.forename: Erika
authors.initials: E
authors.lastname: Sedge
authors.forename: Vasiliki
authors.initials: V
authors.lastname: Bakas
mesh_terms: D019538:Health Care Surveys; D006801:Humans; D009864:Ontario; D017060:Patient Satisfaction; D011369:Professional-Patient Relations; D013333:Student Health Services