title: Involving nurses in the complaints process leads to more effective care.
authors.forename: Alison
authors.initials: A
authors.lastname: Norman
mesh_terms: D035881:Compensation and Redress; D006801:Humans; D024802:Nurse's Role; D009723:Nurse-Patient Relations; D017060:Patient Satisfaction; D012308:Risk Management; D006113:United Kingdom