Communication skills training on how to break bad news for Japanese nurses in oncology: effects of training on nurses' confidence and perceived effectiveness.
Delivering bad news is an important communication skill for oncology nurses. No Asian study has developed a communication skills training program. We investigated the effect of such a program on the confidence and practical competence of Japanese oncology nurses. Thirty-one nurses participated, based on Western work in a 6-h workshop; the effect was assessed for 3 months. We evaluated the program effect by measuring nurse-rated confidence regarding communication with patients three times (before, immediately after, and 3 months after the program), in addition to interviewing them on the perception of the program at T3. On nurse-rated confidence in communication, 16/21 items were significantly increased 3 months after the program, and almost all nurses were positive about the course effectiveness. Communication skills training increased Japanese nurses' confidence as well as being perceived as effective.
Fukui
Sakiko
S
School of Nursing, The Japanese Red Cross University, Hiro-o 4-1-3, Shibuya-ku, Tokyo, 150-0012, Japan. sfukui@redcross.ac.jp
Ogawa
Keiko
K
Fukui
Naoshi
N
D000328:Adult; D003142:Communication; D005260:Female; D006801:Humans; D007318:Inservice Training / Q000458:organization & administration*; D007564:Japan; D008297:Male; D008875:Middle Aged; D009859:Oncology Nursing / Q000193:education*; D020377:Self Efficacy