Adaptive coordination and heedfulness make better cockpit crews.
Team coordination during a simulated clean approach performed by 42 civil aviation cockpit crews was analysed. Several hypotheses regarding the adaptive use of implicit and explicit coordination, leadership and heedful interrelating were tested. The results indicate the adaptiveness of coordination to different levels of standardisation and task load and the general importance of explicit coordination for good performance. Leadership seems to be required mainly for work phases with little standardisation. In exploratory lag sequential analyses, heedful behaviour in the seven best and six worst performing crews was examined. The coordination sequences in high performance crews were found to be more succinct and well balanced, indicating that a shared sense of heedfulness is crucial for effectiveness. Theoretical implications for the conceptualisation of adaptive coordination and heedfulness and practical implications for improving crew training are discussed. Statement of Relevance: Analyses of team coordination during a simulated clean approach performed by civil aviation cockpit crews demonstrated the occurrence and effectiveness of adaptive coordination in response to different levels of task load and standardisation. Results also indicated the importance of heedful interrelating, both as a form of coordination and as a way of regulating the adaptiveness of coordination efforts. These findings have important implications for improving crew training, leadership practices and possibly also standard operating procedures.
Grote
G
G
ETH Zurich, Zurich, Switzerland. ggrote@ethz.ch
Kolbe
M
M
Zala-Mezö
E
E
Bienefeld-Seall
N
N
Künzle
B
B
D000328:Adult; D001359:Aviation / Q000592:standards*; D001364:Awareness; D003299:Cooperative Behavior; D006801:Humans; D007857:Leadership; D008297:Male; D008875:Middle Aged; D017751:Safety Management / Q000379:methods; D013647:Task Performance and Analysis; D014743:Videotape Recording