Changing culture: a new view of human error and patient safety.
Douglas A
DA
Wiegmann
William F
WF
Dunn
D006801:Humans; D019300:Medical Errors / Q000517:prevention & control*; D015279:Organizational Culture; D011785:Quality Assurance, Health Care / Q000592:standards*; D012449:Safety; D012941:Social Responsibility