Moving beyond misperceptions: the provision of workplace accommodations.
This mixed-methods study examined the provision of workplace accommodations in the health care, hospitality, and retail sectors. First, focus groups with administrators from each sector revealed that accommodations costs were viewed as minimal (although frontline managers were perceived as having misperceptions). Second, the provision of accommodations as documented through human resources records for health care and hospitality indicated that accommodations were infrequent, not costly, and provided to employees with disabilities. Finally, retail employees (irrespective of disability status) reported many more accommodations than health care and hospitality workers. To dispel misperceptions related to accommodations, education is critical and social workers are well-positioned for this role.
Hernandez
Brigida
B
YAI Network, New York, New York 10001, USA. brigida.hernandez@yai.org
McDonald
Katherine
K
Lepera
Nicole
N
Shahna
Monna
M
Wang
T Arthur
TA
Levy
Joel M
JM
D001107:Architectural Accessibility; D003365:Costs and Cost Analysis; D006233:Persons with Disabilities; D004651:Employment / Q000191:economics / Q000458:organization & administration*; D017144:Focus Groups; D006801:Humans; D017149:Private Sector / Q000191:economics / Q000458:organization & administration*