title: Seeking patient feedback: an important dimension of quality in cancer care.
abstract: A patient satisfaction survey was conducted with ambulatory cancer patients to identify areas that they consider priorities for change. Wait times and telephone contact with healthcare providers were the 2 areas of lowest satisfaction. Despite previous interventions to improve wait times, it is consistently the lowest ranked item for patient satisfaction. A subset of patients who were followed by a nurse navigator was more satisfied with wait times than those who were not followed by a nurse navigator.
authors.affiliation: Segal Cancer Centre, Jewish General Hospital, Montreal, Quebec, Canada.
authors.forename: Meghan L
authors.initials: ML
authors.lastname: Richard
authors.forename: Monica P
authors.initials: MP
authors.lastname: Parmar
authors.forename: Paula P
authors.initials: PP
authors.lastname: Calestagne
authors.forename: Lynne
authors.initials: L
authors.lastname: McVey
mesh_terms: D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D001071:Appointments and Schedules; D002173:Cancer Care Facilities; D003430:Cross-Sectional Studies; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D009369:Neoplasms / Q000628:therapy*; D010044:Outpatient Clinics, Hospital; D017060:Patient Satisfaction; D058996:Quality Improvement; D011792:Quebec; D013689:Telephone; D013997:Time Factors