title: Exploring medical identity theft.
abstract: The crime of medical identity theft is a growing concern in healthcare institutions. A mixed-method study design including a two-stage electronic survey, telephone survey follow-up, and on-site observations was used to evaluate current practices in admitting and registration departments to reduce the occurrence of medical identity theft. Survey participants were chief compliance officers in acute healthcare organizations and members of the Health Care Compliance Association. Study results indicate variance in whether or how patient identity is confirmed in healthcare settings. The findings of this study suggest that information systems need to be designed for more efficient identity management. Admitting and registration staff must be trained, and compliance with medical identity theft policies and procedures must be monitored. Finally, biometric identity management solutions should be considered for stronger patient identification verification.
authors.affiliation: West Suburban College, Oak Park, IL, USA.
authors.forename: Desla
authors.initials: D
authors.lastname: Mancilla
authors.forename: Jackie
authors.initials: J
authors.lastname: Moczygemba
mesh_terms: D057171:American Recovery and Reinvestment Act; D019985:Benchmarking; D056667:Biometric Identification; D016494:Computer Security / Q000331:legislation & jurisprudence / Q000706:statistics & numerical data; D003219:Confidentiality / Q000331:legislation & jurisprudence; D017598:Efficiency, Organizational; D004636:Emergency Service, Hospital / Q000458:organization & administration; D019983:Guideline Adherence; D017408:Guidelines as Topic; D020408:Health Insurance Portability and Accountability Act; D006801:Humans; D016347:Medical Records Systems, Computerized / Q000458:organization & administration*; D010343:Patient Admission / Q000331:legislation & jurisprudence / Q000706:statistics & numerical data; D010355:Patient Identification Systems / Q000458:organization & administration*; D010781:Photography; D012042:Registries; D018570:Risk Assessment; D011795:Surveys and Questionnaires; D013800:Theft / Q000331:legislation & jurisprudence / Q000517:prevention & control / Q000706:statistics & numerical data; D014481:United States