title: Moving beyond misperceptions: the provision of workplace accommodations.
abstract: This mixed-methods study examined the provision of workplace accommodations in the health care, hospitality, and retail sectors. First, focus groups with administrators from each sector revealed that accommodations costs were viewed as minimal (although frontline managers were perceived as having misperceptions). Second, the provision of accommodations as documented through human resources records for health care and hospitality indicated that accommodations were infrequent, not costly, and provided to employees with disabilities. Finally, retail employees (irrespective of disability status) reported many more accommodations than health care and hospitality workers. To dispel misperceptions related to accommodations, education is critical and social workers are well-positioned for this role.
authors.affiliation: YAI Network, New York, New York 10001, USA. brigida.hernandez@yai.org
authors.forename: Brigida
authors.initials: B
authors.lastname: Hernandez
authors.forename: Katherine
authors.initials: K
authors.lastname: McDonald
authors.forename: Nicole
authors.initials: N
authors.lastname: Lepera
authors.forename: Monna
authors.initials: M
authors.lastname: Shahna
authors.forename: T Arthur
authors.initials: TA
authors.lastname: Wang
authors.forename: Joel M
authors.initials: JM
authors.lastname: Levy
mesh_terms: D001107:Architectural Accessibility; D003365:Costs and Cost Analysis; D006233:Persons with Disabilities; D004651:Employment / Q000191:economics / Q000458:organization & administration*; D017144:Focus Groups; D006801:Humans; D017149:Private Sector / Q000191:economics / Q000458:organization & administration*