Relationship of pharmacist interaction with patient knowledge of dispensed drugs and patient satisfaction.
A prospective survey of pharmacists' tasks and patients' knowledge and satisfaction was conducted in 35 randomly selected community pharmacies in Tabriz, Islamic Republic of Iran. The total pharmacist interaction received a mean score of 3.05 out of 5. Providing written directions for use attained the highest score of 0.98 out of 1. Patients scored 3.18 out of 5 for knowledge about their medicines. There was a close correlation between patients' knowledge of dispensed drugs and pharmacist interaction (r = 0.95). Mean total prescription filling time was 7.6 min, but only 1.4 min was spent on pharmacist-patient counselling. The interaction between pharmacist and patient increases patients' knowledge about dispensed medicines and their satisfaction with the pharmacist's activities.
Garjani
A
A
Department of Pharmacology and Toxicology, Faculty of Pharmacy Tabriz University of Medical Sciences, Tabriz, Islamic Republic of Iran. garjania@tbzmed.ac.ir
Rahbar
M
M
Ghafourian
T
T
Maleki
N
N
Garjani
Af
A
Salimnejad
M
M
Shamsmohammadi
M
M
Baghchevan
V
V
Aghajani
H
H
D003142:Communication; D003157:Community Pharmacy Services / Q000458:organization & administration*; D004348:Drug Labeling; D011307:Drug Prescriptions; D004521:Educational Measurement; D006801:Humans; D007492:Iran; D016014:Linear Models; D008487:Medical History Taking; D010353:Patient Education as Topic / Q000458:organization & administration*; D017060:Patient Satisfaction / Q000706:statistics & numerical data; D010595:Pharmacists / Q000458:organization & administration / Q000523:psychology; D024382:Professional Role / Q000523:psychology; D011369:Professional-Patient Relations; D011446:Prospective Studies; D011787:Quality of Health Care; D013996:Time and Motion Studies