Patient satisfaction is a best practice.
There are several best practices ED physicians and nurses can adopt to minimize the likelihood of a lawsuit, but perhaps none is more important than ensuring high patient satisfaction scores. Research shows a definite correlation between increasing patient satisfaction and decreasing the medical malpractice frequency. Bad outcomes are more likely to lead to lawsuits if the patient doesn't like their doctor or nurse. Being attuned to patients and their perspective is one of the best ways to prevent complaints, which eventually can lead to lawsuits.
D004636:Emergency Service, Hospital / Q000331:legislation & jurisprudence; D006801:Humans; D016365:Liability, Legal; D009723:Nurse-Patient Relations; D017060:Patient Satisfaction; D012308:Risk Management