title: Patient and carer perceptions of cancer care in South Australia.
abstract: Quality of care from the patient's perspective is an increasingly important outcome measure for cancer services. Patients' and carers' perceptions of cancer care were assessed through structured telephone interviews, 4-10 months post-discharge, which focused on experiences during the most recent hospital admission. A total of 481 patients with a primary diagnosis of cancer (ICD-10 C codes) were recruited, along with 345 carers nominated by the patients. Perceptions of clinical care were generally positive. Less positive aspects of care included not being asked how they were coping, not being offered counselling, and not receiving written information about procedures. Results also highlighted inadequate discharge processes. Carers were more likely than patients to report negative experiences. Perceptions of care also differed by cancer type.
authors.affiliation: Cancer Council South Australia, PO Box 929, Unley, Adelaide, SA 5061, Australia. kbeckmann@cancersa.org.au
authors.forename: Kerri R
authors.initials: KR
authors.lastname: Beckmann
authors.forename: Ian N
authors.initials: IN
authors.lastname: Olver
authors.forename: Graeme P
authors.initials: GP
authors.lastname: Young
authors.forename: David M
authors.initials: DM
authors.lastname: Roder
authors.forename: Linda M
authors.initials: LM
authors.lastname: Foreman
authors.forename: Brenda
authors.initials: B
authors.lastname: Wilson
mesh_terms: D000368:Aged; D003430:Cross-Sectional Studies; D006282:Health Personnel / Q000523:psychology*; D006801:Humans; D007407:Interviews as Topic; D009369:Neoplasms / Q000628:therapy*; D017060:Patient Satisfaction; D013021:South Australia