Seeking patient feedback: an important dimension of quality in cancer care.
A patient satisfaction survey was conducted with ambulatory cancer patients to identify areas that they consider priorities for change. Wait times and telephone contact with healthcare providers were the 2 areas of lowest satisfaction. Despite previous interventions to improve wait times, it is consistently the lowest ranked item for patient satisfaction. A subset of patients who were followed by a nurse navigator was more satisfied with wait times than those who were not followed by a nurse navigator.
Richard
Meghan L
ML
Segal Cancer Centre, Jewish General Hospital, Montreal, Quebec, Canada.
Parmar
Monica P
MP
Calestagne
Paula P
PP
McVey
Lynne
L
D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D001071:Appointments and Schedules; D002173:Cancer Care Facilities; D003430:Cross-Sectional Studies; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D009369:Neoplasms / Q000628:therapy*; D010044:Outpatient Clinics, Hospital; D017060:Patient Satisfaction; D058996:Quality Improvement; D011792:Quebec; D013689:Telephone; D013997:Time Factors