Interactive decision support for risk management: a qualitative evaluation in cancer genetic counselling sessions.
Genetic counselling for inherited susceptibility to cancer involves communication of a significant amount of information about possible consequences of different interventions. This study explores counsellors' attitudes to computer software designed to aid this process. Eight genetic counsellors used the software with actors playing patients. Clinicians' rating of expected patient satisfaction, content, accuracy, timeliness, format, overall value, ease of use, effect on the patient-provider relationship and effect on clinician's performance were evaluated via qualitative and quantitative analysis of interviews, training tasks and questionnaires. Most counsellors found the software effective. Concerns related to possible impact on consultation dynamics and content. Participants suggested countering these through appropriate new counselling skills and selective use of the computer. The REACT software could provide effective support for genetic risk management counselling.
Glasspool
David W
DW
School of Informatics, University of Edinburgh, Informatics Forum, 10 Crichton Street, Edinburgh EH8 9AB, Scotland. dglasspo@inf.ed.ac.uk
Oettinger
Ayelet
A
Braithwaite
Dejana
D
Fox
John
J
D001943:Breast Neoplasms / Q000235:genetics*; D003658:Decision Making, Computer-Assisted; D005240:Feasibility Studies; D005260:Female; D005817:Genetic Counseling / Q000379:methods*; D020022:Genetic Predisposition to Disease; D005820:Genetic Testing / Q000379:methods*; D007722:Health Knowledge, Attitudes, Practice; D006801:Humans; D010353:Patient Education as Topic; D017060:Patient Satisfaction; D012308:Risk Management; D012984:Software