Telling tales: 'atrocity' stories and the patient experience.
This article examines how nurses perceive critical or atrocity events in the workplace and the impact of these events on nurses' career paths and patients' experiences. It explores how nurses' interpretations of events can influence practice, and how senior nurses can use accounts of these experiences to better understand their staff and maintain patient safety.
Carter
Melody
M
Faculty of Health and Life Sciences, University of the West of England, Bristol.
D000739:Anecdotes as Topic; D003152:Community Health Nursing; D006801:Humans; D011787:Quality of Health Care; D017751:Safety Management; D006113:United Kingdom