title: Best course of action.
abstract: Former paediatric nurse, health visitor and bank nurse Paula Chell is now the manager of an urgent care unit in Stoke-on-Trent, where she has developed a 'nurse navigator' system to ensure that nurse practitioners and emergency care triage nurses can identify the appropriate forms of treatment for a wide range of patients
authors.affiliation: Primary Care Urgent Care Unit, Stoke-on-Trent Community Health Services.
authors.forename: Paula
authors.initials: P
authors.lastname: Chell
mesh_terms: D001291:Attitude of Health Personnel; D016529:Emergency Nursing / Q000458:organization & administration*; D004636:Emergency Service, Hospital / Q000458:organization & administration*; D006801:Humans; D009722:Nurse Practitioners / Q000458:organization & administration*; D009733:Nursing Diagnosis; D019982:Organizational Case Studies; D014218:Triage; D006113:United Kingdom