The Five A's: what do patients want after an adverse event?
After an adverse event, Five A's: Acknowledgment, Apology, All the Facts, Assurance and Appropriate Compensation, serve to meet the essential needs of patients and their families. This simple mnemonic creates a clear framework of understanding for the actions health professionals need to take to manage errors and adverse events in an empathic and patient-oriented fashion. While not all patients demand or need compensation, most need at least the first four A's. Patient-centered communication using this simple framework following an adverse event will foster a climate of understanding and frank discussion, addressing the emotional and physical needs of the whole patient and family.
Cox
Wendy
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D003142:Communication; D030881:Disclosure; D004645:Empathy; D006801:Humans; D019300:Medical Errors; D010361:Patients / Q000523:psychology*; D011369:Professional-Patient Relations; D012308:Risk Management