How support staff can be helped to challenge unacceptable practice.
Healthcare assistants (HCAs) play an increasingly important role in the provision of patient care and are well-placed to witness and challenge poor practice, yet often lack the confidence to do so. This article assesses the success of a two-day training course to empower HCAs to question their colleagues about practice, and the implications of this course for senior nurses.
Wells
Alison
A
Smart Work Consulting, Leicester.
Swain
Danielle
D
Fieldhouse
Lynne
L
D000328:Adult; D000368:Aged; D005260:Female; D006801:Humans; D007318:Inservice Training; D007398:Interpersonal Relations; D008875:Middle Aged; D009728:Nursing Assistants / Q000193:education*; D020377:Self Efficacy; D012919:Social Behavior; D006113:United Kingdom