Building a world-class A/P function: how UPMC went paperless.
UPMC engaged people, processes, and technology to move its A/P function from a highly manual, paper-based operation to a completely automated process. UPMC's CFO hired a chief supply chain officer to develop a strategic plan, and UPMC named a value analysis team to gain clinician buy-in. UPMC automated A/P by enabling receipt of electronic invoices. UPMC streamlined its processes for invoices.
DeLuca
Michael
M
UPMC Supply Chain Management, Pittsburgh, USA. delucams@upmc.edu
Smith
Corey
C
D000046:Academic Medical Centers; D000067:Accounts Payable and Receivable; D001331:Automation; D004469:Economics, Hospital / Q000458:organization & administration*; D019982:Organizational Case Studies; D009936:Organizational Innovation; D010414:Pennsylvania