title: From the editors' desk: medicine as a service industry.
authors.forename: Richard L
authors.initials: RL
authors.lastname: Kravitz
mesh_terms: D003695:Delivery of Health Care / Q000592:standards; D006801:Humans; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000592:standards*; D011787:Quality of Health Care; D014481:United States