Staffing time required to increase cancer-screening rates through telephone support.
We describe the staff time required by the prevention care manager-tailored telephone support intervention, which significantly increased breast, cervical, and colorectal cancer-screening rates among female patients of Community Health Centers in New York City. For a sample of 38 women whose intervention was timed, prevention care managers spent an average of 99 minutes per woman on the phone and on related follow-up tasks over 18 months, or 248 minutes for each additional cancer-screening test obtained. Potential modifications to decrease the time required include automation of common tasks and the use of administrative data to further tailor outreach calls.
Robinson
Christina M
CM
Department of Community and Family Medicine, Dartmouth Hitchcock Medical Center, Lebanon, New Hampshire 03756, USA. Christina.M.Robinson@dartmouth.edu
Beach
Michael L
ML
Greene
Mary Ann
MA
Cassells
Andrea
A
Tobin
Jonathan N
JN
Dietrich
Allen J
AJ
D000368:Aged; D003376:Counseling; D005260:Female; D006801:Humans; D008403:Mass Screening; D008875:Middle Aged; D009369:Neoplasms / Q000517:prevention & control*; D009519:New York City; D010561:Personnel Staffing and Scheduling; D013689:Telephone