Staffing time required to increase cancer-screening rates through telephone support.
We describe the staff time required by the prevention care manager-tailored telephone support intervention, which significantly increased breast, cervical, and colorectal cancer-screening rates among female patients of Community Health Centers in New York City. For a sample of 38 women whose intervention was timed, prevention care managers spent an average of 99 minutes per woman on the phone and on related follow-up tasks over 18 months, or 248 minutes for each additional cancer-screening test obtained. Potential modifications to decrease the time required include automation of common tasks and the use of administrative data to further tailor outreach calls.
Department of Community and Family Medicine, Dartmouth Hitchcock Medical Center, Lebanon, New Hampshire 03756, USA. Christina.M.Robinson@dartmouth.edu
Christina M
CM
Robinson
Michael L
ML
Beach
Mary Ann
MA
Greene
Andrea
A
Cassells
Jonathan N
JN
Tobin
Allen J
AJ
Dietrich
D000368:Aged; D003376:Counseling; D005260:Female; D006801:Humans; D008403:Mass Screening; D008875:Middle Aged; D009369:Neoplasms / Q000517:prevention & control*; D009519:New York City; D010561:Personnel Staffing and Scheduling; D013689:Telephone