title: [Not everyone has the "good tone" -- who is allowed to answer the telephone in your practice?].
authors.forename: Helmut
authors.initials: H
authors.lastname: Walbert
mesh_terms: D003142:Communication; D006801:Humans; D020399:Practice Management; D013689:Telephone; D013997:Time Factors
vernacular_title: Nicht jeder trifft den "guten Ton"-- Wer darf in Ihrer Praxis ans Telefon?