title: [Patient criticizes treatment? Remaining calm and admitting no guilt!].
authors.forename: Anke
authors.initials: A
authors.lastname: Thomas
mesh_terms: D003142:Communication; D004645:Empathy; D005858:Germany; D006801:Humans; D007351:Insurance, Liability / Q000331:legislation & jurisprudence; D008318:Malpractice / Q000331:legislation & jurisprudence*; D017060:Patient Satisfaction; D010817:Physician-Patient Relations