Diversity in healthcare: time to get REAL!
Cross-cultural healthcare involves three key issues: racial and ethnic disparities in the quality of healthcare provided to minority patients; cross-cultural value differences between immigrant patients and Western medical providers; and providing language access and assistance to limited English proficient (LEP) and disabled persons. Addressing these key issues represents a compelling diversity agenda for a new generation of healthcare executives. This article describes each of these challenges and the cutting-edge strategies that leading healthcare organizations are using to address them.
Armada
Anthony A
AA
Advocate Lutheran General Children's Hospital, Park Ridge, Illinois, USA.
Hubbard
Marilyn F
MF
D016542:Chief Executive Officers, Hospital; D018864:Cultural Diversity; D003695:Delivery of Health Care; D006233:Persons with Disabilities; D006297:Health Services Accessibility; D054625:Healthcare Disparities / Q000331:legislation & jurisprudence; D006801:Humans; D007802:Language; D007857:Leadership; D008910:Minnesota; D019982:Organizational Case Studies; D024382:Professional Role; D014175:Translating; D014481:United States