A guide for mental health clinicians to develop and undertake benchmarking activities.
There is a growing expectation for staff to participate in benchmarking activities. If benchmarking projects are to be successful, managers and clinicians need to be aware of the steps involved. In this article, we identify key aspects of benchmarking and consider how clinicians and managers can respond to and meet contemporary requirements for the development of sound benchmarking relationships. Practicalities and issues that must be considered by benchmarking teams are also outlined. Before commencing a benchmarking project, ground rules and benchmarking agreements must be developed and ratified. An understandable benchmarking framework is required: one that is sufficiently robust for clinicians to engage in benchmarking activities and convince others that benchmarking has taken place. There is a need to build the capacity of clinicians in relation to benchmarking.
Cleary
Michelle
M
Research Unit, Sydney South West Area Mental Health Service, Concord Hospital, Sydney, New South Wales, Australia. m.cleary@uws.edu.au
Hunt
Glenn E
GE
Walter
Garry
G
Tong
Lizabeth
L
D019985:Benchmarking / Q000379:methods* / Q000458:organization & administration; D006801:Humans; D001523:Mental Disorders / Q000451:nursing* / Q000628:therapy; D008603:Mental Health; D008605:Mental Health Services / Q000592:standards*; D009720:Nurse Clinicians; D010043:Outcome and Process Assessment, Health Care; D016730:Program Development; D014481:United States