title: Involving patients in service improvement.
abstract: This article describes the experiences of two multidisciplinary teams that took part in a national initiative to improve care through the implementation of research evidence. Both teams worked with patients with chronic illnesses. The patients required regular admissions to hospital for treatment and care, and had reported difficulties when moving between different services.
authors.affiliation: National Institute for Health Research Collaboration for Leadership in Applied Health Research and Care for North West London.
authors.forename: Rachel
authors.initials: R
authors.lastname: Matthews
authors.forename: Sandra
authors.initials: S
authors.lastname: Wilson
authors.forename: Jackie
authors.initials: J
authors.lastname: Valentine
authors.forename: Johny
authors.initials: J
authors.lastname: Nota
mesh_terms: D000047:Academies and Institutes / Q000458:organization & administration; D019090:Case Management / Q000458:organization & administration; D002908:Chronic Disease / Q000523:psychology / Q000628:therapy; D003266:Continuity of Patient Care; D003299:Cooperative Behavior; D019091:Critical Pathways / Q000458:organization & administration; D004059:Diffusion of Innovation; D055317:Evidence-Based Practice / Q000458:organization & administration*; D018166:Health Care Reform / Q000458:organization & administration; D006301:Health Services Needs and Demand; D006801:Humans; D009718:Nurse Administrators / Q000458:organization & administration; D010348:Patient Care Team / Q000458:organization & administration; D010358:Patient Participation / Q000379:methods*; D018802:Patient-Centered Care / Q000458:organization & administration; D013222:State Medicine / Q000458:organization & administration*; D017749:Total Quality Management / Q000458:organization & administration*