Creating a culture of mutual respect.
The Joint Commission mandates that hospitals seeking accreditation have a process to define and address disruptive behavior. Leaders at Maimonides Medical Center, Brooklyn, New York, took the initiative to create a code of mutual respect that not only requires respectful behavior, but also encourages sensitivity and awareness to the causes of frustration that often lead to inappropriate behavior. Steps to implementing the code included selecting code advocates, setting up a system for mediating disputes, tracking and addressing operational system issues, providing training for personnel, developing a formal accountability process, and measuring the results.
Kaplan
Kathryn
K
Maimonides Medical Center, Brooklyn, NY, USA.
Mestel
Pamela
P
Feldman
David L
DL
D001291:Attitude of Health Personnel; D034462:Dissent and Disputes; D006801:Humans; D007400:Interprofessional Relations; D007591:Joint Commission on Accreditation of Healthcare Organizations; D007857:Leadership; D017008:Negotiating / Q000379:methods / Q000523:psychology; D009518:New York; D015404:Nursing Methodology Research; D016272:Occupational Health; D009873:Operating Rooms / Q000458:organization & administration*; D015279:Organizational Culture; D010564:Personnel, Hospital / Q000193:education / Q000523:psychology*; D010865:Pilot Projects; D011361:Professional Competence; D016730:Program Development; D036301:Qualitative Research; D017751:Safety Management / Q000458:organization & administration*; D012919:Social Behavior; D014481:United States