title: [Conflict management in the workplace].
abstract: Our sanitary system and our health organizations have to confront the conflicts which have derived from the successive social and sanitary changes which have developed over the most recent decades. These new realities in the health fields oblige the professionals dedicated to them, the administrators of our organizations, the politicians, and society in general, as those who make use of the health services provided, to search for strategies and resources for the prevention, and transformation of those conflicts which can develop due to these situations, having as their final objective to preserve the basic principle of universal health care which is included in our Constitution. For this reason, the authors propose a profile for mediators in the health field, understanding that for mediation to really be useful, and to avoid or reduce improper litigation in our health system, values which belong to the culture of peace should be introduced into the culture of our health organizations. To that end, it is essential to count on not only professional mediators but also on an elenchus of natural mediators and informal mediators.
authors.affiliation: Departamento Enfermería Fundamental y Médico-Quirúrgica, UB.
authors.forename: Bruna
authors.initials: B
authors.lastname: Mola Sanna
authors.forename: Blanca
authors.initials: B
authors.lastname: Igual Ayerbe
mesh_terms: D003220:Conflict, Psychological; D034462:Dissent and Disputes; D006282:Health Personnel; D006801:Humans; D017008:Negotiating; D017132:Workplace