title: ED makes lemonade out of lemons.
abstract: Having a well-publicized adverse event involving your ED can be embarrassing and costly, but the University Medical Center (UMC) in Las Vegas has shown it also can lead to improved processes that benefit patients and your facility. Some changes implemented at UMC following state and federal investigations of an adverse event were: A root-cause analysis was performed to identify opportunities for process improvement. Hours were extended for the rapid medical assessment, which is performed by a physician in the front of the ED. Patients being transferred from hospital-owned Quick Care facilities are registered by computer before arriving at the ED.
mesh_terms: D000046:Academic Medical Centers; D017598:Efficiency, Organizational / Q000592:standards*; D004636:Emergency Service, Hospital / Q000458:organization & administration* / Q000592:standards; D006801:Humans; D008332:Management Quality Circles / Q000458:organization & administration*; D009505:Nevada; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care