Knowledge of cost sharing and decisions to seek care.
OBJECTIVE
To assess knowledge and understanding of cost-sharing responsibilities and whether that knowledge and understanding influence actual and perceived use of healthcare services.


METHODS
A 3000-person random sample was drawn from a state employee database in Massachusetts.


METHODS
Survey responses and claims analyses were used to assess knowledge of cost sharing and healthcare utilization over a 3-year study period. Trend models and logistic regression were used.


RESULTS
Nearly two-thirds of respondents (62%) accurately recalled the percentage of premium that they paid; 67% recalled the correct copayment for a doctor's visit. Younger, less educated, and lower-income employees recalled their copayment more accurately than older, more educated, higher-income colleagues. Half of the respondents accurately reported the copayment amount for an emergency department visit. Greater knowledge of overall healthcare costs was positively associated with higher utilization of office visits (P <.01). Knowledge of specific office visit and emergency department copayments had no significant relationship with utilization. Self-reported delays and reductions in utilization were much more pronounced than the actual claims data indicated.


CONCLUSIONS
Employees were reasonably well informed about their cost-sharing responsibilities. Knowledge of costs was associated with higher office visit utilization during the study period. Respondents who were more knowledgeable about their specific copayments for office visits and emergency department visits also were more likely to behave in what appeared to be a more cost-efficient manner, with more office visits and fewer emergency department visits.
Lischko
Amy M
AM
Department of Public Health and Community Medicine, Tufts University School of Medicine, Boston, MA 02111, USA. amy.lischko@tufts.edu
Burgess
James F
JF
D000293:Adolescent; D000328:Adult; D002648:Child; D002675:Child, Preschool; D017047:Cost Sharing / Q000191:economics*; D003657:Decision Making; D015438:Health Behavior; D006264:Health Benefit Plans, Employee / Q000191:economics*; D019538:Health Care Surveys; D007722:Health Knowledge, Attitudes, Practice; D006296:Health Services / Q000191:economics / Q000706:statistics & numerical data*; D006801:Humans; D007223:Infant; D007231:Infant, Newborn; D008404:Massachusetts; D008875:Middle Aged; D012959:Socioeconomic Factors; D011795:Surveys and Questionnaires; D055815:Young Adult