Perceived barriers to communication between hospital and nursing home at time of patient transfer.
OBJECTIVE
To identify perceived barriers to communication between hospital and nursing home at the time of patient transfer and examine associations between perceived barriers and hospital and nursing home characteristics.


METHODS
Mailed survey.


METHODS
Medicare- or Medicaid-certified nursing homes in New York State.


METHODS
Nursing home administrators, with input from other nursing home staff.


METHODS
Respondents rated the importance as a barrier to hospital-nursing home communication of (1) hospital providers' attitude, time, effort, training, payment, and familiarity with nursing home patients; (2) unplanned and off-hours transfers; (3) HIPAA privacy regulations; and (4) lost or failed information transmission. Associations were determined between barriers and the following organizational characteristics: (1) hospital-nursing home affiliations, pharmacy or laboratory agreements, cross-site staff visits, and cross-site physician care; (2) hospital size, teaching status, and frequency of geriatrics specialty care; (3) nursing home size, location, type, staffing, and Medicare quality indicators; and (4) hospital-to-nursing home communication, consistency of hospital care with health care goals, and communication quality improvement efforts.


RESULTS
Of 647 questionnaires sent, 229 were returned (35.4%). The most frequently reported perceived barriers to communication were sudden or unplanned transfers (44.4%), transfers that occur at night or on the weekend (41.4%), and hospital providers' lack of effort (51.0%), lack of familiarity with patients (45.0%), and lack of time (43.5%). Increased hospital size, teaching hospitals, and urban nursing home location were associated with greater perceived importance of these barriers, and cross-site staff visits and hospital provision of laboratory and pharmacy services to the nursing home were associated with lower perceived importance of these barriers.


CONCLUSIONS
Hospital and nursing home characteristics and interorganizational relationships were associated with nursing home administrators' perceptions of barriers to hospital-nursing home communication. These findings may inform design and targeting of interventions to improve intersite communication processes.
Shah
Faraaz
F
University of Pittsburgh Medical Center, Pittsburgh, PA, USA.
Burack
Orah
O
Boockvar
Kenneth S
KS
D000288:Administrative Personnel; D003142:Communication; D019538:Health Care Surveys; D006742:Hospital Bed Capacity; D006761:Hospitals; D006801:Humans; D007373:Interinstitutional Relations; D009518:New York; D009735:Nursing Homes; D010360:Patient Transfer / Q000458:organization & administration*