The role of human factors in telehealth.
The purpose of this article is to provide an overview of the field of human factors (HFs) and its role in telehealth. We discuss HF concepts and methodologies that affect the design, implementation, and evaluation of telehealth applications and provide examples from numerous application areas that highlight the significance of HF principles and methodologies. We also provide recommendations for inclusion of HFs in telehealth system design and evaluation, and discuss resulting implications for system designers, practitioners, vendors, and policy makers.
Demiris
George
G
Biomedical and Health Informatics, University of Washington, Seattle, Washington 98195, USA. gdemiris@u.washington.edu
Charness
Neil
N
Krupinski
Elizabeth
E
Ben-Arieh
David
D
Washington
Karla
K
Wu
John
J
Farberow
Bonne
B
D003362:Cost-Benefit Analysis; D003695:Delivery of Health Care / Q000458:organization & administration; D006804:Ergonomics; D017144:Focus Groups; D006801:Humans; D012955:Societies, Medical; D011795:Surveys and Questionnaires; D017216:Telemedicine / Q000458:organization & administration*; D014481:United States; D014584:User-Computer Interface