[Aid to quality approach in French multidisciplinary health houses through a patients satisfaction assessment.].
French multidisciplinary health houses gather professionals of primary and ambulatory healthcare together, who practise with a shared care project. In a quality approach standpoint, two French primary healthcare houses in Franche-Comté, one which is located in rural areas and the other one in urban areas, were volunteer for taking part in an assessment of the patients satisfaction. So, 360 patients have been given a questionnaire during office consultation or home visit, in accordance with a distribution that was proportional to the activity of each group of professionals of health. Satisfaction rates were particularly high about reception conditions and available services. The differences of the way of running between those two structures are mainly due to their geographic location. Some improvable points have been identified, such as informations delivered in the waiting room, screening and prevention activities, and closer relations with social services. This study, that permitted to define patients expectations and overall to improve the way of running of the concerned structures, is the beginning of a true quality approach for multidisciplinary teams practising in health houses.
Jeanmaire
Thomas
T
Jendoubi
Karine
K
Vuattoux
Patrick
P
Chazerand
Philippe
P
D006297:Health Services Accessibility; D006801:Humans; D017060:Patient Satisfaction; D011320:Primary Health Care; D012017:Referral and Consultation; D011795:Surveys and Questionnaires