title: Bold steps towards realising the dream of patient-centred service.
authors.forename: Petra
authors.initials: P
authors.lastname: Kendall-Raynor
mesh_terms: D002983:Clinical Competence; D004509:Education, Nursing, Continuing / Q000458:organization & administration*; D004739:England; D005181:Faculty, Nursing / Q000458:organization & administration; D006801:Humans; D009741:Nursing Staff, Hospital / Q000193:education*; D018802:Patient-Centered Care / Q000458:organization & administration*; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D013222:State Medicine / Q000458:organization & administration*