ReCASTing the RCA: an improved model for performing root cause analyses.
The root cause analysis (RCA) process is used to investigate adverse events. However, it may not reduce the risk of recurrence as effectively as intended. The authors propose adapting a risk prioritization and reduction process modeled after the Commercial Aviation Safety Team (CAST). The process involves the following: (a) increasing effectiveness of selected interventions by prioritizing each cause/contributing factor based on its role in the current sentinel event as well as in future events; interventions are then selected based on their ability to remediate the root causes/contributing factors and the likelihood of successful implementation; (b) measuring effectiveness of intervention implementation; and ( c) evaluating effectiveness of the interventions by measuring the rates of event recurrence, near misses, contributing factors, mitigating factors, and staff perceptions of risk. Teams that evaluate intervention effectiveness are independent of those that implement the intervention. This framework seeks to improve the RCA process and provide further insights into advancing patient safety.
Pham
Julius Cuong
JC
Johns Hopkins University School of Medicine, Baltimore, MD, USA. jpham3@jhmi.edu
Kim
George R
GR
Natterman
Jeffrey P
JP
Cover
Renee M
RM
Goeschel
Christine A
CA
Wu
Albert W
AW
Pronovost
Peter J
PJ
D006801:Humans; D007591:Joint Commission on Accreditation of Healthcare Organizations; D019300:Medical Errors / Q000517:prevention & control*; D008505:Medical Staff, Hospital / Q000458:organization & administration*; D017146:Models, Organizational; D010348:Patient Care Team / Q000458:organization & administration; D012308:Risk Management / Q000458:organization & administration*; D017751:Safety Management / Q000458:organization & administration*; D017749:Total Quality Management / Q000458:organization & administration*; D014481:United States