title: [The user's evaluation of the ophthalmologic service offered by SUS (Brazilian Unified Health System) in an urban center in the south of Brazil].
abstract: The user's evaluation is an important component of the quality of the health services. The goal of the present study was to evaluate the user's satisfaction with the ophthalmologic service provided by an accredited service of the Brazilian Unified Health System (SUS) in an urban center of the South of Brazil. It is a transversal study in which a questionnaire was applied about the user's socioeconomic and demographic profile, questions related to the quality of the service and suggestions and/or complaints regarding to the attendance and the service. The sample was calculated in the program EPINFO version 6.0, it had as its base 1200 monthly services, in a total of 355 users. The results showed that 77.1% of the users were satisfied with the medical service. However, 75.4% pointed deficiencies related to the time they had to wait in the place, to the duration of the consultation and at the interpersonal relationship with doctor and other attendants. It was verified that 36.3% considered the ophthalmologic service offered by SUS as terrible and regular. This way, it is fundamental to rethink the professional practices and to intervene on the form of organization of this service, seeking its improvement and the user's satisfaction.
authors.affiliation: Programa de Pós-Graduação em Saúde Coletiva, Universidade Luterana do Brasil, Canoas, RS, 92425-900. lubenazzi@terra.com.br
authors.forename: Luciane Eloisa Brandt
authors.initials: LE
authors.lastname: Benazzi
authors.forename: Andréia Cristina Leal
authors.initials: AC
authors.lastname: Figueiredo
authors.forename: Diego Garcia
authors.initials: DG
authors.lastname: Bassani
mesh_terms: D000293:Adolescent; D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D001938:Brazil; D002648:Child; D003430:Cross-Sectional Studies; D003695:Delivery of Health Care / Q000592:standards*; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D009885:Ophthalmology; D017060:Patient Satisfaction; D014504:Urban Health; D055815:Young Adult