[Methodology for developing a health service responsiveness index (SRI)].
The article presents the methodology used to develop a health service responsiveness index (SRI). The index was based on patient data at the Evandro Chagas Research Institute, a unit of the Oswaldo Cruz Foundation in Rio de Janeiro, Brazil. Responsiveness refers to the health system's response to users' expectations. The SRI expresses patients' positive or negative perceptions in two dimensions: patient orientation and personal respect. The methodology integrates research data in an evaluation tool, with the aim of improving quality of services and directing interventions and monitoring changes over time.
Andrade
Gabriela Rieveres Borges de
GR
Escola Nacional de Saúde Pública Sergio Arouca, Fundação Oswaldo Cruz, Rio de Janeiro, Brasil. gandrade@ensp.fiocruz.br
Vaitsman
Jeni
J
Farias
Luis Otávio
LO
D001291:Attitude of Health Personnel; D006801:Humans; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D019984:Quality Indicators, Health Care; D011787:Quality of Health Care / Q000592:standards*