title: A FAIR way to reduce uncompensated care.
abstract: Intermountain Healthcare's leadership committed the organization to a systematic redesign of the initial patient encounter process. The redesigned process ensured clear and timely application of the organization's charity care policies. Results included an 11 percent decrease in bad-debt expense and a 40 percent increase in charity care approved.
authors.affiliation: Intermountain Healthcare, Salt Lake City, Utah, USA.
authors.forename: Bert
authors.initials: B
authors.lastname: Zimmerli
authors.forename: Todd
authors.initials: T
authors.lastname: Craghead
authors.forename: Neera
authors.initials: N
authors.lastname: Gupta
mesh_terms: D004469:Economics, Hospital / Q000458:organization & administration*; D017598:Efficiency, Organizational / Q000191:economics; D004636:Emergency Service, Hospital / Q000458:organization & administration; D019982:Organizational Case Studies; D017664:Uncompensated Care / Q000191:economics*; D014589:Utah