Validation and test-retest reliability of the Risser patient satisfaction scale in Cyprus.
OBJECTIVE
To describe the translation, adaptation and validation of the Risser Patient Satisfaction Scale (RPSS) questionnaire into Greek language and discuss possibilities of its use in cancer care settings.


BACKGROUND
The translation and cultural adaptation of a widely accepted, psychometrically tested tool is regarded as an essential component of effective human resource management or quality monitoring and improvement in the healthcare arena.


METHODS
The original version of the English self-administered questionnaire consisting of 25 items was translated and validated using the internationally accepted and recommended methodology. The validation process included: assessment of the item internal consistency, using the alpha coefficient of Cronbach. Reproducibility (test-retest reliability) was tested by the Kappa correlation coefficient.


RESULTS
The psychometric properties of the Greek version of the PSS were good. The internal consistency of the instrument was very good, Cronbach's alpha was found to be 0.89 (P < 0.001) and Kappa coefficient for reproducibility was found to be 0.84 (95% CI: 0.83-0.85, P < 0.0001).


CONCLUSIONS
The translated and adapted Greek version is comparable with the original instrument in terms of validity and reliability.


CONCLUSIONS
Managers should use validated patient satisfaction scales such as the RPSS in order to evaluate the quality of care in cancer care departments. The findings should be also compared using a bench mark on national and international levels.
Charalambous
Andreas
A
Department of Nursing, School of Health Sciences, Cyprus University of Technology, Cyprus. andreas.charalambous@cut.ac.cy
D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D003142:Communication; D016001:Confidence Intervals; D003535:Cyprus; D005260:Female; D006115:Greece; D006280:Health Workforce; D006801:Humans; D007802:Language; D008297:Male; D008875:Middle Aged; D009369:Neoplasms / Q000451:nursing*; D009718:Nurse Administrators; D009723:Nurse-Patient Relations; D009859:Oncology Nursing / Q000379:methods*; D016522:Oncology Service, Hospital; D017060:Patient Satisfaction; D011594:Psychometrics; D011787:Quality of Health Care / Q000706:statistics & numerical data; D015203:Reproducibility of Results; D013223:Statistics as Topic; D011795:Surveys and Questionnaires; D014175:Translating