A FAIR way to reduce uncompensated care.
Intermountain Healthcare's leadership committed the organization to a systematic redesign of the initial patient encounter process. The redesigned process ensured clear and timely application of the organization's charity care policies. Results included an 11 percent decrease in bad-debt expense and a 40 percent increase in charity care approved.
Zimmerli
Bert
B
Intermountain Healthcare, Salt Lake City, Utah, USA.
Craghead
Todd
T
Gupta
Neera
N
D004469:Economics, Hospital / Q000458:organization & administration*; D017598:Efficiency, Organizational / Q000191:economics; D004636:Emergency Service, Hospital / Q000458:organization & administration; D019982:Organizational Case Studies; D017664:Uncompensated Care / Q000191:economics*; D014589:Utah