'Attitude adjustment' is key to ED success.
An attitude of cooperation and teamwork, rather than one of finger-pointing, was the key to success as the ED at Peninsula Regional Medical Center in Salisbury, MD, achieved a 'door to bed' time of three minutes and a door-to-doc time of 21 minutes, while facing steadily increasing volumes. Here's how they did it: Separate staff meetings for physicians and nurses were eliminated. Now there is a single meeting. When addressing staff, the physician leader and the nursing leader are consistently "on the same page." Decisions on care delivery processes became more patient-centered.
D001291:Attitude of Health Personnel; D003299:Cooperative Behavior; D017598:Efficiency, Organizational; D004636:Emergency Service, Hospital / Q000458:organization & administration*; D006801:Humans; D008396:Maryland; D019982:Organizational Case Studies