title: Leadership for great customer service. Getting the "why" right before mastering the "how".
authors.affiliation: Best Practices Inc, Fairfax, VA, USA. tmayer@best-practices.com
authors.forename: Thom
authors.initials: T
authors.lastname: Mayer
mesh_terms: D003258:Consumer Behavior; D006268:Health Facilities; D006801:Humans; D007857:Leadership