title: Five benefits of call recording for medical practices.
abstract: Despite documentation's essential positioning in medical practices of all sizes and specialties, one aspect of patient and insurance provider interaction remains overlooked in the majority of practices: telephone-based communication. In many cases, patient and payment information exchanged via telephone is logged with little more than a note typed or written in the patient file. This leads to "he said/she said" disagreements with regard to patient service, consultations, and coding; reduced payments from insurance providers; incomplete patient records; liability exposure; and a host of other problems. In this article, call recording professional Roland Murphy explains how a call recording solution can fill the gaps in documentation, increase practice revenues, and improve patient care without excessive investment costs and while protecting patient confidentiality.
authors.affiliation: OAISYS, 7965 South Priest Drive, Suite 105, Tempe, AZ 85284, USA. roland_murphy@oaisys.com
authors.forename: Roland
authors.initials: R
authors.lastname: Murphy
mesh_terms: D000067:Accounts Payable and Receivable; D004282:Documentation; D006801:Humans; D016365:Liability, Legal; D017060:Patient Satisfaction; D011216:Practice Management, Medical; D012017:Referral and Consultation; D013637:Tape Recording; D013689:Telephone; D014481:United States