[Focus on the customer: an essential tool in management competence in nursing].
Reflection about a doctorate's thesis. It was carried through an abstraction of the described theory by specialist authors in thematic, a transposition for the practical of competency management in nursing. The essential competency shows attributes of knowledge, ability and attitude - called CHA, to add value to the organization of health with focus in the customer. It is essential to awake in all the team, the responsibility and real concern with the patient, family and visitors. The professional constitutes oneself as the inspired leader of its group. The management competency of the nurse can give change to the development of the human resources and promote the enchantment in the attendance of the customers, making the difference in the health organizations.
Ruthes
Rosa Maria
RM
Universidade Federal de São Paulo, Departamento de Enfermagem, Grupo de Estudo e Pesquisa em Administração de Serviços de Saúde e Gerenciamento de Enfermagem, São Paulo, SP. irmnovosigno@uol..com.br
Feldman
Liliane Bauer
LB
Cunha
Isabel Cristina Kowal Olm
IC
D002983:Clinical Competence; D009729:Nursing / Q000592:standards*; D018802:Patient-Centered Care