A change of direction. Interview by Alison Whyte.
Since last autumn NHS Direct has been recruiting nurses with less experience to take patients' calls. Its deputy chief nurse explains why.
Hamilton
Patricia
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D002983:Clinical Competence; D015277:Hotlines / Q000458:organization & administration*; D006801:Humans; D009718:Nurse Administrators / Q000523:psychology*; D024802:Nurse's Role; D009740:Nursing Staff / Q000193:education / Q000600:supply & distribution*; D009936:Organizational Innovation; D010560:Personnel Selection / Q000458:organization & administration*; D013222:State Medicine / Q000458:organization & administration*; D006113:United Kingdom