A change of direction. Interview by Alison Whyte.
Since last autumn NHS Direct has been recruiting nurses with less experience to take patients' calls. Its deputy chief nurse explains why.
Patricia
P
Hamilton
D002983:Clinical Competence; D015277:Hotlines / Q000458:organization & administration*; D006801:Humans; D009718:Nurse Administrators / Q000523:psychology*; D024802:Nurse's Role; D009740:Nursing Staff / Q000193:education / Q000600:supply & distribution*; D009936:Organizational Innovation; D010560:Personnel Selection / Q000458:organization & administration*; D013222:State Medicine / Q000458:organization & administration*; D006113:United Kingdom