Next-generation vendor management: the experience of Centura Health.
Denver-based Centura Health implemented a new approach to working with vendors that deliver out-sourced collection services. The approach requires: Engaged leaders with a comprehensive and communicated strategy. Structure, process, and policies aligned with the strategy and designed to make it operational. Technology to streamline and provide broad access to comprehensive account-level data.
Levin
Steve
S
Connance, Inc., Waltham, Mass, USA. slevin@connance.com
Berry
Tracy B
TB
D003284:Contract Services / Q000191:economics / Q000458:organization & administration*; D017598:Efficiency, Organizational; D005377:Financial Management, Hospital / Q000191:economics / Q000458:organization & administration*; D006801:Humans; D007256:Information Systems / Q000458:organization & administration; D007857:Leadership; D019982:Organizational Case Studies; D010350:Patient Credit and Collection / Q000191:economics / Q000458:organization & administration*