Health literacy and the quality of physician-patient communication during hospitalization.
BACKGROUND
Overall, poor physician-patient communication is related to post-discharge adverse events and readmission. We analyzed patients' ratings of the quality of physician-patient communication during hospitalization and how this varies by health literacy.


METHODS
Medical patients were interviewed during their hospitalization to assess personal characteristics and health literacy. After discharge, patients completed by telephone the 27-item Interpersonal Processes of Care in Diverse Populations Questionnaire (IPC). Using the IPC, patients rated the clarity and quality of physicians' communication during the hospitalization along the following 8 domains: General clarity, Responsiveness to patient concerns, Explanation of patients' problems, Explanation of processes of care, Explanation of self-care after discharge, Empowerment, Decision making, and Consideration of patients' desire and ability to comply with recommendations.


RESULTS
A total of 84 patients completed both the in-hospital and telephone interviews. Subjects had a mean age of 55, and 44% had inadequate health literacy. Overall, patients gave the poorest ratings to communication that related to Consideration of patients' desire and ability to comply with recommendations. Patients with inadequate health literacy gave significantly worse ratings on the domains of General clarity, Responsiveness to patient concerns, and Explanation of processes of care (P < 0.05 for each). In multivariable analyses, the relationship with General clarity did not persist.


CONCLUSIONS
Physicians received relatively poor ratings on their Consideration of patients' desire and ability to comply with recommendations. Patients with inadequate health literacy experienced lower quality and clarity of hospital communication along multiple domains. More attention to effective health communication is warranted in the hospital setting.
Kripalani
Sunil
S
Section of Hospital Medicine, Division of General Internal Medicine and Public Health, Department of Medicine, Vanderbilt University, Nashville, Tennessee 37232, USA. sunil.kripalani@vanderbilt.edu
Jacobson
Terry A
TA
Mugalla
Ileko C
IC
Cawthon
Courtney R
CR
Niesner
Kurt J
KJ
Vaccarino
Viola
V
D005260:Female; D057220:Health Literacy / Q000592:standards*; D006760:Hospitalization; D006801:Humans; D007407:Interviews as Topic / Q000379:methods; D008297:Male; D008875:Middle Aged; D010351:Patient Discharge / Q000592:standards; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011787:Quality of Health Care / Q000592:standards*; D016032:Randomized Controlled Trials as Topic / Q000379:methods