title: Communication challenges in system development: involvement of system developers in small-scale IT projects.
abstract: A well-known challenge in system development is the aspect of user participation. In this paper we shift perspective from how to involve users in system development to how project managers with a clinical background, but without technical system knowledge, can involve system developers in IT projects. Using data from the development of an online patient book (an ICT application for clinical practice), we analyze challenges using the concept of language-games. We conclude that further research and development of participatory and communicative methods to involve system developers in IT projects, based in a clinical context, is needed.
authors.affiliation: Department of Development and Planning, Aalborg University, and Department of Urology, Aalborg Hospital.
authors.forename: Lone Stub
authors.initials: LS
authors.lastname: Petersen
authors.forename: Charlotte D
authors.initials: CD
authors.lastname: Bjoernes
authors.forename: Pernille
authors.initials: P
authors.lastname: Bertelsen
mesh_terms: D003142:Communication; D003299:Cooperative Behavior; D003695:Delivery of Health Care; D007256:Information Systems; D007802:Language; D016730:Program Development