Standardized nursing work: works in practice but not in theory?
Socio-technical approaches have established that ICT-supported standardization of healthcare work is difficult, if not impossible. We argue that standardization is neither straightforward nor uncontroversial, but discuss an interpretative case study where standardization of nursing work--to an interesting degree--has been achieved. Our case suggests that co-constructing of the standards is essential to standardization in practice. This is partly imposed from the top, and partly accomplished through the active involvement and ingenuity of users.
Pedersen
Rune
R
University of Tromsoe Telemedicine Laboratory (UIT/TTL).
Ellingsen
Gunnar
G
Monteiro
Eric
E
D006751:Hospital Information Systems / Q000458:organization & administration; D008962:Models, Theoretical; D009732:Nursing Care / Q000458:organization & administration / Q000592:standards*; D048108:Nursing Informatics / Q000458:organization & administration*; D019982:Organizational Case Studies; D012985:Software Design