[Patient satisfaction at Specialized Dental Clinics in Recife, Pernambuco State, Brazil].
This study evaluated patient satisfaction at four specialized dental clinics in Recife, Pernambuco State, Brazil. Data were collected through a standardized self-applied individual questionnaire with 272 patients, to evaluate user satisfaction with public dental services. The findings indicated a positive evaluation on most dimensions, except for accessibility. Significant differences were observed between the services on the following dimensions: patient-dentist relationship (p = 0.001); patient-dental assistant relationship (p = 0.007); effectiveness (p = 0.014) accessibility/waiting time (p = 0.018); physical environment/reception room cleanliness (p = 0.004); acceptability (p = 0.029); and effectiveness/tooth appearance (p = 0.029), effectiveness/chewing capacity (p < 0.001). In conclusion, most users were satisfied with the dental care, and satisfaction differed between services.
Lima
Ana Carolina Silva de
AC
Centro de Ciências da Saúde, Universidade Federal de Pernambuco, Av. Professor Moraes Rego s/n, Recife, Brazil. carolslima1@hotmail.com
Cabral
Etenildo Dantas
ED
Vasconcelos
Marcia Maria Vendiciano Barbosa
MM
D000293:Adolescent; D000328:Adult; D000368:Aged; D001938:Brazil; D003430:Cross-Sectional Studies; D003752:Dental Health Services / Q000706:statistics & numerical data*; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011369:Professional-Patient Relations; D011787:Quality of Health Care / Q000706:statistics & numerical data*; D012959:Socioeconomic Factors; D011795:Surveys and Questionnaires; D014505:Urban Population