title: [Patient satisfaction at Specialized Dental Clinics in Recife, Pernambuco State, Brazil].
abstract: This study evaluated patient satisfaction at four specialized dental clinics in Recife, Pernambuco State, Brazil. Data were collected through a standardized self-applied individual questionnaire with 272 patients, to evaluate user satisfaction with public dental services. The findings indicated a positive evaluation on most dimensions, except for accessibility. Significant differences were observed between the services on the following dimensions: patient-dentist relationship (p = 0.001); patient-dental assistant relationship (p = 0.007); effectiveness (p = 0.014) accessibility/waiting time (p = 0.018); physical environment/reception room cleanliness (p = 0.004); acceptability (p = 0.029); and effectiveness/tooth appearance (p = 0.029), effectiveness/chewing capacity (p < 0.001). In conclusion, most users were satisfied with the dental care, and satisfaction differed between services.
authors.affiliation: Centro de Ciências da Saúde, Universidade Federal de Pernambuco, Av. Professor Moraes Rego s/n, Recife, Brazil. carolslima1@hotmail.com
authors.forename: Ana Carolina Silva de
authors.initials: AC
authors.lastname: Lima
authors.forename: Etenildo Dantas
authors.initials: ED
authors.lastname: Cabral
authors.forename: Marcia Maria Vendiciano Barbosa
authors.initials: MM
authors.lastname: Vasconcelos
mesh_terms: D000293:Adolescent; D000328:Adult; D000368:Aged; D001938:Brazil; D003430:Cross-Sectional Studies; D003752:Dental Health Services / Q000706:statistics & numerical data*; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011369:Professional-Patient Relations; D011787:Quality of Health Care / Q000706:statistics & numerical data*; D012959:Socioeconomic Factors; D011795:Surveys and Questionnaires; D014505:Urban Population