title: How important the most basic elements of care are to our patients.
authors.forename: Heather
authors.initials: H
authors.lastname: McClelland
mesh_terms: D016529:Emergency Nursing / Q000458:organization & administration*; D018166:Health Care Reform / Q000458:organization & administration; D006801:Humans; D024802:Nurse's Role / Q000523:psychology; D017060:Patient Satisfaction; D011787:Quality of Health Care / Q000458:organization & administration*; D013222:State Medicine / Q000458:organization & administration; D006113:United Kingdom