Evaluation of the efficiency of patient flow at three HIV clinics in Uganda.
With dramatic increases in antiretroviral therapy (ART) provision, many clinics in sub-Saharan Africa are congested, but little attention has focused on the efficiency of clinics. Between April and June 2008, we conducted a time-and-motion study to assess patient flow at three HIV clinics in Uganda. Mulago HIV Clinic had 6,700 active patients, compared with 2,700 at Mbarara Municipal Council Clinic (MMC) and 2,800 at Reachout Mbuya (ROM). Mulago had six doctors and eight nurses; MMC had two doctors and two nurses, and ROM had two doctors and 12 nurses. Mulago and MMC used a doctor-led model, whereas ROM used a nurse-led model. Randomly selected patients were tracked, with data collected on time waiting and time spent with providers. Patients were categorized as new, preparing for ART, early ART, stable ART, or non-ART. Doctors indicated whether the patients they saw warranted their consultation. Data were collected on 689 patients (230 at Mulago, 229 at MMC, and 230 at ROM). Overall waiting time was longest at ROM (274 min; 209-346) and Mulago ISS (270 min; 230-336) compared with MMC (183 min; 148-233). Nurse-clinicians at ROM spent twice the time with patients compared with the doctors at Mulago. At Mulago, doctors indicated that 27% of the patients they reviewed did not need to see a doctor, compared with 45% at MMC. Task-shifting may not be efficient in terms of time. More-effective triage and longer visit intervals could improve patient flow and capacity for cost-effective scale-up.
Wanyenze
Rhoda K
RK
Makerere University School of Public Health, Kampala, Uganda. rwanyenze@hotmail.com
Wagner
Glenn
G
Alamo
Stella
S
Amanyire
Gideon
G
Ouma
Joseph
J
Kwarisima
Dalsone
D
Sunday
Pamella
P
Wabwire-Mangen
Fred
F
Kamya
Moses
M
D000554:Ambulatory Care Facilities / Q000458:organization & administration*; D019380:Anti-HIV Agents / Q000627:therapeutic use; D001071:Appointments and Schedules; D017598:Efficiency, Organizational; D015658:HIV Infections / Q000188:drug therapy / Q000191:economics / Q000517:prevention & control*; D019538:Health Care Surveys; D006801:Humans; D009819:Office Visits / Q000706:statistics & numerical data; D010818:Practice Patterns, Physicians'; D011787:Quality of Health Care; D017748:Time Management; D013996:Time and Motion Studies; D014454:Uganda
D019380:Anti-HIV Agents