Achieving customer satisfaction through complaint or feedback.
Driscoll
Christine
C
American Red Cross, Biomedical Division, USA. DriscollCh@usa.redcross.org
Howard
John
J
D003142:Communication; D003258:Consumer Behavior; D004864:Equipment and Supplies; D005246:Feedback; D007221:Industry / Q000458:organization & administration*; D033181:Information Dissemination / Q000379:methods*; D040541:Marketing / Q000458:organization & administration*; D014481:United States