title: Using VoIP in a medium-size practice call center.
abstract: The telephone is your practice's lifeline. Learn how one group applied new phone technology to improve service to patients, foster operational efficiencies and capture more revenue.
authors.affiliation: St. Alphonsus Regional Medical Center, Boise, Idaho, USA. davikirk@sarmc.org
authors.forename: David F
authors.initials: DF
authors.lastname: Kirk
authors.forename: Nicole
authors.initials: N
authors.lastname: Brown
mesh_terms: D003258:Consumer Behavior; D006801:Humans; D020407:Internet; D011216:Practice Management, Medical; D013689:Telephone