title: Lessons from complaints: implications for medical education.
authors.forename: Ron
authors.initials: R
authors.lastname: Paterson
mesh_terms: D003299:Cooperative Behavior; D004504:Education, Medical, Undergraduate / Q000639:trends; D006801:Humans; D010819:Physician's Role; D010817:Physician-Patient Relations; D011361:Professional Competence / Q000592:standards*