title: Realising the research power of complaints data.
authors.forename: Marie M
authors.initials: MM
authors.lastname: Bismark
authors.forename: David M
authors.initials: DM
authors.lastname: Studdert
mesh_terms: D001315:Australia; D006302:Health Services Research; D054625:Healthcare Disparities; D006801:Humans; D009520:New Zealand; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care / Q000379:methods*