Patient satisfaction with nursing care and its relationship with patient characteristics.
The aim of this study was to assess patient satisfaction with nursing care and the relationship between patient satisfaction and patient characteristics. This cross-sectional study was conducted at a 1100-bed tertiary care teaching hospital in Turkey. Data were collected using the Newcastle Satisfaction with Nursing Care Scales and a patient information form. Overall, data indicated a high level of patient satisfaction. Hospitalization affected the Experience of Nursing Care Scale independently, while the type of ward, sex, income, and education independently affected the Satisfaction with Nursing Care Scale. Patients who underwent surgical procedures, male patients, the 40-59-year-old age group, those who had low levels of education or income, and patients who were hospitalized for long periods were most satisfied. Patients' sex, age, income, duration of hospitalization, and ward type were important factors that affected their satisfaction with nursing care. The characteristics of patients who have a low level of satisfaction with nursing care should be assessed and taken into consideration by nurses.
Findik
Ummu Yildiz
UY
Edirne Health College, Medical Faculty, Trakya University, Edirne, Turkey. uyildizfindik@mynet.com
Unsar
Serap
S
Sut
Necdet
N
D000293:Adolescent; D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D000704:Analysis of Variance; D003430:Cross-Sectional Studies; D004522:Educational Status; D005260:Female; D006760:Hospitalization; D006801:Humans; D007182:Income; D007902:Length of Stay / Q000706:statistics & numerical data; D016014:Linear Models; D008297:Male; D008875:Middle Aged; D015999:Multivariate Analysis; D009723:Nurse-Patient Relations; D009729:Nursing / Q000706:statistics & numerical data*; D009741:Nursing Staff, Hospital / Q000706:statistics & numerical data; D005791:Patient Care / Q000379:methods / Q000706:statistics & numerical data*; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011594:Psychometrics; D011787:Quality of Health Care / Q000706:statistics & numerical data; D018570:Risk Assessment; D012307:Risk Factors; D012579:Schools, Nursing; D012959:Socioeconomic Factors; D013223:Statistics as Topic; D011795:Surveys and Questionnaires; D014421:Turkey; D055815:Young Adult