title: Achieving customer satisfaction through complaint or feedback.
authors.affiliation: American Red Cross, Biomedical Division, USA. DriscollCh@usa.redcross.org
authors.forename: Christine
authors.initials: C
authors.lastname: Driscoll
authors.forename: John
authors.initials: J
authors.lastname: Howard
mesh_terms: D003142:Communication; D003258:Consumer Behavior; D004864:Equipment and Supplies; D005246:Feedback; D007221:Industry / Q000458:organization & administration*; D033181:Information Dissemination / Q000379:methods*; D040541:Marketing / Q000458:organization & administration*; D014481:United States