De-escalating angry and violent clients.
Lately, encounters with angry clients seem to be more frequent and sometimes violent. While I do not claim to know why this is happening, in the course of 20 years of practice, I have developed insights into managing the angry and violent and de-escalating these situations.
Fauteux
Kevin
K
Derek Silva Community, San Francisco, CA, USA. KEVINSURF2010@LIVE.COM
D000786:Anger; D003674:Defense Mechanisms; D006791:Hostility; D006801:Humans; D011369:Professional-Patient Relations; D011889:Rage; D014754:Violence / Q000517:prevention & control* / Q000523:psychology*