title: [References for professional complaint management. Patient angry about long waiting time: what to do?].
authors.forename: Anke
authors.initials: A
authors.lastname: Thomas
mesh_terms: D000786:Anger; D034462:Dissent and Disputes; D005858:Germany; D006801:Humans; D010817:Physician-Patient Relations; D011216:Practice Management, Medical; D014850:Waiting Lists