Breaking down IT silos: a "connected" way to improve customer experience and the bottom line.
Hospitals can provide customer service like Amazon.com without purchasing new technology. Making technology interactive requires sharing patient data across applications and enhancing existing IT with decision support. Breaking down technology silos between hospital and outpatient care provider systems significantly improves efficiency, lowers costs, and speeds care delivery.
Hallowell
Bruce
B
CSC, Worthington, Ohio, USA. bhallowell@csc.com
Turisco
Frances
F
D004469:Economics, Hospital; D006751:Hospital Information Systems / Q000458:organization & administration*; D006801:Humans; D017060:Patient Satisfaction