title: Nine ways to meet and exceed patient expectations.
authors.affiliation: Emergency Department, Salinas Valley Memorial Hospital, Salinas, California, USA.
authors.forename: Jennifer
authors.initials: J
authors.lastname: Carlquist
mesh_terms: D006801:Humans; D017060:Patient Satisfaction; D010823:Physician Assistants; D011216:Practice Management, Medical / Q000458:organization & administration*; D011369:Professional-Patient Relations