title: Handoffs and communication: the underappreciated roles of situational awareness and inattentional blindness.
abstract: We are all "hard wired" to have limited ability to quickly and accurately communicate and work with each other. These limitations are especially acute in our urgent, stressful, and interruption-filled world. New views on these limitations include phenomena-like situational awareness and inattentional blindness. Development and testing of communication tools and interventions to improve communication and handoffs has undergone some research evaluation, but is mainly evidence-guided. Understanding human limitations in ability to communicate will help us create, test, and continually judge communication tools, especially automation and team training.
authors.affiliation: University of Michigan Health System, Ann Arbor, Michigan, USA. jgosbee@umich.edu
authors.forename: John
authors.initials: J
authors.lastname: Gosbee
mesh_terms: D001288:Attention; D001364:Awareness; D003142:Communication; D003266:Continuity of Patient Care; D017408:Guidelines as Topic; D006801:Humans; D007591:Joint Commission on Accreditation of Healthcare Organizations; D019300:Medical Errors / Q000517:prevention & control; D010348:Patient Care Team; D011787:Quality of Health Care; D017751:Safety Management; D012952:Societies; D014481:United States