title: Employee assistance program services for intimate partner violence and client satisfaction with these services.
abstract: OBJECTIVE
  To describe intimate partner violence (IPV) services available through employee assistance programs (EAPs) and determine women's satisfaction with these services.
  
  
  METHODS
  A mixed-methods study consisting of semistructured telephone interviews with 28 EAPs about IPV-related services and a national web-based survey of 1765 women regarding their interactions with EAPs when seeking IPV-related assistance. Data were collected in the fall of 2008.
  
  
  RESULTS
  EAPs provide fairly extensive services to individuals experiencing IPV. Satisfaction with EAP services for IPV was significantly associated with annual income and the type of help received from the EAP, but not with type of IPV experienced. EAP representatives described challenges with accurately identifying IPV victims and women expressed concerns with confidentiality.
  
  
  CONCLUSIONS
  Future efforts to enhance the ability of EAPs to respond effectively to IPV should address confidentially and strengthen how IPV-related assistance is delivered.
authors.affiliation: Department of Health Policy and Management, Johns Hopkins Bloomberg School of Public Health, Baltimore, MD, USA. kpollack@jhsph.edu
authors.forename: Keshia M
authors.initials: KM
authors.lastname: Pollack
authors.forename: Tasseli
authors.initials: T
authors.lastname: McKay
authors.forename: Chris
authors.initials: C
authors.lastname: Cumminskey
authors.forename: A Monique
authors.initials: AM
authors.lastname: Clinton-Sherrod
authors.forename: Christine H
authors.initials: CH
authors.lastname: Lindquist
authors.forename: Beth M
authors.initials: BM
authors.lastname: Lasater
authors.forename: Jennifer L Hardison
authors.initials: JL
authors.lastname: Walters
authors.forename: Karol
authors.initials: K
authors.lastname: Krotki
authors.forename: Jeane Ann
authors.initials: JA
authors.lastname: Grisso
mesh_terms: D000293:Adolescent; D000328:Adult; D000368:Aged; D005260:Female; D019538:Health Care Surveys; D006801:Humans; D020407:Internet; D008875:Middle Aged; D009786:Occupational Health Services / Q000379:methods*; D017060:Patient Satisfaction; D013179:Spouse Abuse / Q000628:therapy*; D055815:Young Adult