[Quality of maternal-child health care at a university hospital, according to the nurses' perspective].
The objective of the present study was to analyze the quality of health care at the Maternal-Child Division of a Hospital of University of São Paulo, based on the Donabedian model. Data collection was performed in August of the year 2006, using a questionnaire that was answered by 55 subjects. Data analysis was performed by means of percentage rates and specific tests. A Cronbach's Alpha of 0.71 was found for the instrument, thus showing reliability. As for structure, 98.2% of nurses considered the emergency car location appropriate, and 63.6% reported difficulties in participating in educational activities. As for process, 96.4% consider that the SAE is an instrument that improves quality, and 72.7% stated having communication difficulties with health care professionals. As for the results, 72.7% reported that the nursing prescription meets the users' needs. Structure was the aspect with the worst score, a mean of 38.5. This study supports actions to improve quality in the three domains, particularly structure.
Yuri
Natalia Eiro
NE
Escola de Enfermagem da Universidade de São Paulo, São Paulo, SP, Brasil. natalia_eiro@yahoo.com
Tronchin
Daisy Maria Rizatto
DM
D000328:Adult; D001291:Attitude of Health Personnel; D005260:Female; D006785:Hospitals, University; D006801:Humans; D008297:Male; D008430:Maternal-Child Health Centers / Q000592:standards*; D009729:Nursing; D011787:Quality of Health Care