[Communication in the Family Health Program: the health agent as an integrating link between the team and the community].
This study is part of the project Evaluation of the Family Health Strategy in Rio de Janeiro, developed at Estácio de Sá University with support of the National Advice of Scientific and Technological Development (CNPq). The study aimed to identify and analyze the perception of the health communitarian agents (HCA) about their main interlocutors, the impact of these interlocutors and the predominant communication forms in their work process. It is a descriptive study, with a qualitative approach, based on theoretical-methodological categories of the popular education and the symbolic market communication model. The data was collected in four teams of the Family Health Program. The results show the communication maps elaborated with the HCA which identifies the group of technical support, the technician team, the HCA themselves and the old inhabitants of the community as their main interlocutors. The communication with the other professionals of the team is acknowledged in a predominantly verticalized way with authoritarianism traces. The results highlight the importance of extending the dialogue and negotiation in the established communication within the team and with the community.
Cardoso
Andréia dos Santos
Ados S
Universidade Estácio de Sá, Rio de Janeiro, RJ, Brazil. erian.jv@bol.com.br
Nascimento
Marilene Cabral do
MC
D001938:Brazil; D003142:Communication; D003150:Community Health Workers; D005192:Family Health; D006078:Government Programs