Impact of incorporating a patient-centered care model.
The author describes a program that educates nurses to use the Relationship & Results Oriented Healthcare concepts to increase patient and staff satisfaction and decrease nurse turnover.
Orn
Margaret
M
Harrison Medical Center, Bremerton, WA98310, USA. morn@harrisonmedical.org
D004521:Educational Measurement; D004522:Educational Status; D006801:Humans; D007588:Job Satisfaction; D017145:Models, Educational; D016294:Models, Nursing; D024802:Nurse's Role; D009723:Nurse-Patient Relations; D009726:Nurses / Q000523:psychology* / Q000600:supply & distribution; D009729:Nursing; D015403:Nursing Evaluation Research; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000379:methods*; D010563:Personnel Turnover; D016730:Program Development; D000078329:Workforce