title: Moving to understanding and change.
abstract: Creating an environment of inclusion for a culturally diverse nursing workforce is complex. The demographic shift in the country forecasted for over a decade has arrived. Today programs set up to recruit and retain multicultural and multilingual nursing staff are important organizational priorities. Employers want to build responsive and welcoming workplaces in which all feel engaged. This requires several things. Leaders must oversee system changes stimulated by a workforce similar to newly emerging cultural groups in their areas of service. The need exists for managers to possess non-ethnocentric management skills and are competent to take charge of teams motivated by a broad range of culture based values and beliefs. Diversity training, mentoring of staff and leadership development are benchmarks of an organization at the "tipping point" of change related to employing a diverse workforce.
authors.affiliation: Massachusetts General Hospital, Boston, MA, USA. dwashington1@partners.org
authors.forename: Deborah
authors.initials: D
authors.lastname: Washington
mesh_terms: D000069:Acculturation; D001291:Attitude of Health Personnel; D002983:Clinical Competence; D003466:Cultural Characteristics; D018864:Cultural Diversity; D005006:Ethnicity / Q000193:education; D006801:Humans; D007318:Inservice Training / Q000379:methods / Q000458:organization & administration*; D007400:Interprofessional Relations; D016294:Models, Nursing; D009718:Nurse Administrators / Q000458:organization & administration*; D009740:Nursing Staff / Q000193:education* / Q000458:organization & administration; D012944:Social Support; D014481:United States