title: Five-star lessons learned: how to move up the curve in today's environment.
authors.affiliation: Stevens & Lee, 51 S. Duke Street, Lancaster, PA 17602-3565, USA. jws@stevenslee.com
authors.forename: James W
authors.initials: JW
authors.lastname: Saxton
authors.forename: Maggie M
authors.initials: MM
authors.lastname: Finkelstein
mesh_terms: D017060:Patient Satisfaction; D011216:Practice Management, Medical / Q000458:organization & administration*; D012308:Risk Management / Q000379:methods*