Moderating effect of nurses' customer-oriented perception between organizational citizenship behaviors and satisfaction.
This study investigates whether organizational citizenship behaviors enhance job satisfaction among nursing personnel, while exploring whether customer-oriented perception has a moderating effect between nursing personnel's organizational citizenship behaviors and job satisfaction.The authors used a cross-sectional survey sent to 500 nurses with 232 valid responses. According to the research findings, nurses' organizational citizenship behaviors have a positive and significant influence on job satisfaction. Results also indicated that the moderating effect of nurses' customer-oriented perception on the relationship between their organizational citizenship behaviors and job satisfaction was stronger for high customer-oriented perception than it was low customer-oriented perception.
Chang
Ching Sheng
CS
Department of Business Administration, National Cheng Kung University, Taiwan. arthur0660@yahoo.com.tw
Chang
Hae Ching
HC
D000328:Adult; D003430:Cross-Sectional Studies; D006801:Humans; D007588:Job Satisfaction; D009726:Nurses / Q000523:psychology*; D017060:Patient Satisfaction; D011795:Surveys and Questionnaires; D013624:Taiwan