[Perceived quality assessment in the University Hospital Authority in Sassary, Italy].
In line with the health legislation that introduced a system to monitor and review the quality, the Hospital Authority of University of Sassari has placed among its main objectives the satisfaction of patients/clients and has made an initial assessment of customer satisfaction for users hospitalized in their facilities with the methodology of the questionnaire. It was drawn up a questionnaire to closed questions, with default value scales, divided into 4 areas: 1) Hospitality, 2) Hotel treatment, 3) Professionalism of staff-information related pathology, informed consent, 4) personal opinion of the patient upon discharge. The questionnaire was administered the day of discharge, to users hospitalized of six UO of Hospital Authority in the months of September and October 2009, and patients discharged within 2 months were given a total of 514, of them have completed the testing 290 (54% of discharged patients). The questionnaires were analyzed in the results of both the individual UO involved in both the overall result, persons responsible for each facility was sent a report with the results of its own. The survey results are satisfactory with regard to both positive aspects, that is the overall grade average of 86.23% which to criticism, to which they are planning initiatives for their solution.
Virdis
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Struttura Produzione, Qualità, Risk Management, AOU Sassari. avirdis@aousassari.it
Licheri
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Cagnina
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Sassu
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Tanda
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Soddu
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D005260:Female; D006785:Hospitals, University / Q000592:standards*; D006801:Humans; D007558:Italy; D008297:Male; D017060:Patient Satisfaction; D011787:Quality of Health Care; D011795:Surveys and Questionnaires