title: Patient satisfaction among liver transplant recipients: single-center survey.
abstract: A single-center survey using a semistructured questionnaire was conducted in liver transplantation recipients at discharge after the primary surgery. The objectives of the study were to assess patient satisfaction and to identify critical points that negatively affected their perception of the quality of care received, and to derive information to enable improvement in current standards of care. The questionnaire included 5 sections about quality and 1 section for suggestions. Patients were asked to provide answers on a 5-item Likert scale. Areas assessed included quality of staff, organization, boarding, privacy, and transfer of care. Among 51 recipients, satisfaction was high (>50%) in all areas. Lower satisfaction scores were given for room services, diet, and background music. The most frequently reported area of dissatisfaction (12%) was lack of availability of in-hospital physical rehabilitation programs. Despite overall satisfaction with quality of care, recipients reported lack of appropriate physical rehabilitation programs in the early posttransplantation period.
authors.affiliation: General Surgery and Liver Transplantation Unit, University of Pisa Medical School Hospital, Pisa, Italy. elisastiavett@libero.it
authors.forename: E
authors.initials: E
authors.lastname: Stiavetti
authors.forename: R
authors.initials: R
authors.lastname: Matteucci
authors.forename: E
authors.initials: E
authors.lastname: Giannessi
authors.forename: J
authors.initials: J
authors.lastname: Ducci
authors.forename: L
authors.initials: L
authors.lastname: Baldoni
authors.forename: P
authors.initials: P
authors.lastname: De Simone
authors.forename: F
authors.initials: F
authors.lastname: Filipponi
mesh_terms: D000758:Anesthesia / Q000592:standards; D001794:Blood Pressure; D003422:Critical Care / Q000523:psychology / Q000592:standards; D003625:Data Collection; D006801:Humans; D016031:Liver Transplantation / Q000523:psychology*; D016343:Monitoring, Intraoperative / Q000592:standards; D017060:Patient Satisfaction; D019990:Perioperative Care / Q000523:psychology / Q000592:standards*; D011182:Postoperative Care / Q000523:psychology / Q000592:standards; D018570:Risk Assessment; D012449:Safety; D011795:Surveys and Questionnaires