[Perception of the users, health professionals and managers of the assistance model of the Regional Ophthalmologic Hospital of Divinolândia--SP].
OBJECTIVE
This study aimed to evaluate the assistance quality through the perception of the users and municipal health managers (mayors, health secretaries and screening team).


METHODS
A transversal and descriptive study was carried out.


RESULTS
The sample was comprised by 359 users and 48 managers. Medical assistance was considered excellent by 79.6% of the users, 93.7% of the managers, 87.5% of the health secretaries and 100% of the screening team. Reception received a great evaluation by 73.8% of the users and 93.8% of the selectors.


CONCLUSIONS
The assistance model used at the Ophthalmologic Clinic of Divinolândia obtained a high level of satisfaction pleasing both users and managers.
Machado
Maria Cecília
MC
Faculdade de Ciências Médicas, Universidade Estadual de Campinas, Divinolândia, SP, Brasil. cecilymachado@yahoo.com.br
Medina
Flávio Mac Cord
FM
Kara-José
Newton
N
D001938:Brazil; D003430:Cross-Sectional Studies; D006270:Health Facility Administrators; D006282:Health Personnel; D006801:Humans; D009885:Ophthalmology / Q000592:standards*; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011787:Quality of Health Care / Q000592:standards* / Q000706:statistics & numerical data; D011795:Surveys and Questionnaires