title: Service score segmentation of diverse populations to improve patient and physician satisfaction- a multicase quality improvement study.
abstract: The changing demographics in the country require new strategies for providing culturally competent care. The Northern California Region Member Patient Survey provides detailed information for the clinician when the data is segmented into subsets by age, gender, and race/ethnicity. Any gaps identified allow for the clinician to focus on key areas for improvement in an efficient manner respecting the time constraints of a busy practice.
authors.affiliation: David Newhouse, MD, MPH, is the Assistant Physician in Chief for Marketing and Diversity at the Fremont and Hayward Medical Centers in CA. He is the Program Director for the In Vitro Fertilization Program at the Fremont Medical Center. He is in the Massachusetts General Health Care Disparities Leadership Program for 2009-2010. E-mail: dave.newhouse@kp.org .
authors.forename: David
authors.initials: D
authors.lastname: Newhouse